Robin Robinson

Randallstown, MD *****

ad3l6i@r.postjobfree.com

+1-443-***-****

Medical office manager with over 10+ years of experience working to organize and coordinate office operations to achieve optimal productivity and effectiveness. Experienced in use of schedule management software and electronic record systems. Committed to providing exceptional day to day operational and technical leadership on variety of administrative matters. Work Experience

Medical care Provider

We Care - Baltimore, MD

January 2023 to January 2024

• Providing personal assistance with daily tasks such as bathing, dressing,grooming and other personal hygiene task

• General assistance with mental, emotional and physical health of patients

• Monitoring, keeping records and communicating on the patients condition

• Helping clients with necessities such as escorting them to the doctor appointments, grocery shopping and preparing meals and snacks

• Ensuring the patient has prescribed medication in a timely manner. Medical Practice Manager

University of Maryland Medical System - Baltimore, MD January 2016 to December 2021

• Actively utilize improvement strategies and tools to positively impact all aspects of our operation.

• Work and partnership with lead physicians to solve problems resolve conflicts enhance operations quality and safety

• Communicated Operational issues to levels of the organization that was required to obtain timely and effective resolution.

• Established service recovery protocol, trained and empowered staff to address patients concerns assuring all patient issues were appropriately addressed.

• Monitor patient volumes quality of care and performance of staff to identify areas of improvement

• Complied in analyze data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice.

• Incorporation with the department of leadership manages all site activities in such a way that promotes the satisfaction and welfare of the patient visiting the sites. Surgical Manager

University of Maryland - Baltimore, MD

January 2014 to January 2016

• Oversee the daily workflow

• Promote and support a collaborative team approach in providing care to patients

• Act as a liaison for the providing physicians, family & inter office departmental staff

• Interpret policy procedures philosophies in objectives of the practice in hospital affiliates

• Supervised surgical coordinators in the performance of daily duties

• Developed an individualized preoperative patient plan of care

• Review surgical schedule and confirmed authorizations for pre-op diagnosis.

• Selected, screened and reviewed surgical for billing department

• Monitor patient volume quality care and performance of staff to identify areas of improvement. Education

Certificate in Ethics for Leaders

University of Maryland-Baltimore - Redwood, CA

January 2015 to June 2015

Certificate in DISC for Managers

University of Maryland-Baltimore - Redwood, CA

January 2015 to June 2015

Associate's degree in Business Management

TESST College - Baltimore, MD

September 2006 to June 2008

Skills

• Medical Office Management

• Office Management

• Insurance Verification

• HIPAA

• Medical Terminology

• Medical Scheduling

• ICD-10

• Medical Billing

• Meal Preparation

• EMR Systems

• Patient Care

• Medical Receptionist

• Data Entry

• CPT Coding

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