JUAN M LEON

CORAL GABLES, FL

Phone: 786-***-****

ad3l6c@r.postjobfree.com

EDUCATION

Instituto Militar Aquileo Parra (December, 1989) Training Corps

Florida Career Collage (August, 2014)

Security Networking and Computer Systems

EXPERIENCE

Charles Group Hotels-Miami Beach (April 2014-Present) Banquet Server / Bartender

Serve and assist multiple Hotel properties on Miami Beach including, Holiday Inn, Four Points by Sheraton and Best Western

Set up tables, chairs, décor and serving stations for full service banquet events in accordance with BEO

Maintain clean and organized dining area to facilitate workflows and minimize safety hazards

Greet and welcome guests, and respond to specific requests in courteous and efficient manner

Serve beverage and foods in designated order and quickly remove dishes at end of each course, meal, or function; replenish beverages and check with guests to ensure satisfaction

Reset banquet space as specified by supervisor to ensure readiness for other functions

Assist Manager in developing and executing floor plans for each event Fontainebleau (October 2010- October 2011)

Banquet Server / Bartender

Served guests during banquet functions in accordance with hotel standards of food and beverage quality presentation, sanitation and warm hospitality

Learned the menu for each function served and explained the major ingredients and preparation methods for each item to be served

Completed side work such as refilling condiments, sorting linen, hanging drapes, cleaning/storing banquet equipment and décor

Led banquet team in setting up and breaking down buffet and other special food service stations following standard company policies and procedures Mandarin Oriental - Brickell Key (November 2009-August 2015) Banquet Server / Bartender

Assisted with set-up and breakdown of banquet events, following BEO and Supervisors’ instructions

Ensured highest level of service was provided to guests at all times by following company philosophy and culture through the usage of D.E.L.I.G.H.T

Maintained cleanliness and safety of all front and back of house banquet areas

Kept appropriate levels of supplies and inventory before and after events, communicated any needs to Supervisor

Recorded and served food and beverage orders to customers after ensuring accuracy

Ensured all food items were prepared and delivered in accordance to company standard Ritz Carlton – Key Biscayne (2002-2008)

Buser/Pool Server (2002), Banquet Server (2003), In Room Dining Server, Bartender & Barista (2004-2007) Departmental Trainer (2008-2009)

Communicated with the kitchen regarding guest meal requirements, special requests, meal questions and product availability

Maintained cleanliness and condition of work areas, completed opening and closing duties and routinely checked in with Captain/Shift Supervisor

Trained new hires on specific Ritz Carlton policies and procedures, pertaining to safety, protection of company assets and guest satisfaction

Maintained confidentiality of branded information and ensured hotel staff appearances were clean and professional

ADDITIONAL INFORMATION

Languages- English, Spanish

Proficient in MICROS

Received multiple acknowledgments and recognitions for following and exceeding Hotel Hospitality Standards

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