AKIMA ROLLE

**** ** **** ** **** *** Homestead, Florida 33035 ad3l68@r.postjobfree.com 786-***-****

Objective

To assist clients and provide the best care for whatever their needs are. I am a team player, a fast learner, and have the ability to adapt in any situations. I will be an asset to your organization and I am excited about returning to work

Skills & Abilities

Proficient in Word Perfect, Office Works, PowerPoints, and Excel. Work well when under pressure and I can accept any criticism and learn from those issues. I have the ability to solve problems and come up with solutions that will benefit everyone all while keeping a positive attitude.

Experience

Florida Power and Light

APRIL 2014- PRESENT

To take calls from customer and assist with billing, power outages, reconnection and disconnection of Electric Utilities throughout the State of Florida. Assist customers and provide the best care for whatever their needs are. I assist with Peak orders and have completed thousands of order from Email updates, RITS Requests, and Streetlight Tickets. Fluent in Access, data entry, Excel, Lotus Notes, organization skills, Power Point and Word.

During my years working as an FPL Customer Care Representative I have accumulated numerous amounts of Merits:

Performance Awards

2015- 10 Out of A Possible 12 Awards

2016 - 4 Awards

2017 - 2 Awards

My Current positon of Billing Supervisor is now challenging me to become once again a top Performer.

Miami-Dade Transit

September 2007- November 2007

Help Passengers get to designated stops, collect the necessary toll, and remain safe while doing so.

Precision Response Corporation

April 2006 – November 2007

Answer incoming calls from customers and assist customers with purchasing cellular phones with a rate plan that meets their needs. Provide customers service and assist with connecting and reconnecting.

Miami-Dade County Public Schools Transportation

April 2006- September 2007

Transport student to and from school and take them to designated bus stops. Provide the proper environment so that the students arrive on time and safe.

Walgreens Pharmacy

DECEMBER 5, 1995 – APRIL 2006

Assist customers with developing and purchasing film. Providing Customer Service and managing employees in the Photo Department.

Education

University of PHOENIX, Phoenix, Arizona

Graduated October 31, 2012 Bachelor of Science in Health and Human Services with a 2.43 GPA

The Health and Human Services Major allowed me to take course in Psychology, Critical Thinking, and Communications Skills to help me effectively help my clients.

City College South Miami, Florida

Graduated march 20, 2002 Associates of science Business Management degree with a 3.5 gpa

The Business Management degree helped me to understand and function within a business setting and gave me the tools that I will need.

Communication

I am able to effectively communicate well with everyone and determine what need can be met and what steps I need to take in order to properly assist the clients. A good communicator has to listen as well as speak and this will give you the time to fully assess the situation and make the proper decisions.

Leadership

I can be a team player and follow direction but if and when needed I can take on of a more leadership role. I can follow directions and is always looking for ways to make my job easier and more efficient.

References

MANOUCHECA BEAUBRUN, FORMER CO-WORKER

305-***-****

22501 SW 88th PL Unit #10 Cutler Bay, FL 33190

Geraldine Darrel, NEIGHBOR – 305-***-****

2911 SE 12th RD Unit#205 Homestead, FL 33035

EMMAUNUEL LOPEZ – CO-WORKER 305-***-****

5451 NW 178TH ST MIAMI GARDENS, FL 33055

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