Data Entry Customer Care
Resume:
AKIMA ROLLE
**** ** **** ** **** *** Homestead, Florida 33035 *****.*****@***.*** 786-***-****
Objective
To assist clients and provide the best care for whatever their needs are. I am a team player, a fast learner, and have the ability to adapt in any situations. I will be an asset to your organization and I am excited about returning to work
Skills & Abilities
Proficient in Word Perfect, Office Works, PowerPoints, and Excel. Work well when under pressure and I can accept any criticism and learn from those issues. I have the ability to solve problems and come up with solutions that will benefit everyone all while keeping a positive attitude.
Experience
Florida Power and Light
APRIL 2014- PRESENT
To take calls from customer and assist with billing, power outages, reconnection and disconnection of Electric Utilities throughout the State of Florida. Assist customers and provide the best care for whatever their needs are. I assist with Peak orders and have completed thousands of order from Email updates, RITS Requests, and Streetlight Tickets. Fluent in Access, data entry, Excel, Lotus Notes, organization skills, Power Point and Word.
During my years working as an FPL Customer Care Representative I have accumulated numerous amounts of Merits:
Performance Awards
2015- 10 Out of A Possible 12 Awards
2016 - 4 Awards
2017 - 2 Awards
My Current positon of Billing Supervisor is now challenging me to become once again a top Performer.
Miami-Dade Transit
September 2007- November 2007
Help Passengers get to designated stops, collect the necessary toll, and remain safe while doing so.
Precision Response Corporation
April 2006 – November 2007
Answer incoming calls from customers and assist customers with purchasing cellular phones with a rate plan that meets their needs. Provide customers service and assist with connecting and reconnecting.
Miami-Dade County Public Schools Transportation
April 2006- September 2007
Transport student to and from school and take them to designated bus stops. Provide the proper environment so that the students arrive on time and safe.
Walgreens Pharmacy
DECEMBER 5, 1995 – APRIL 2006
Assist customers with developing and purchasing film. Providing Customer Service and managing employees in the Photo Department.
Education
University of PHOENIX, Phoenix, Arizona
Graduated October 31, 2012 Bachelor of Science in Health and Human Services with a 2.43 GPA
The Health and Human Services Major allowed me to take course in Psychology, Critical Thinking, and Communications Skills to help me effectively help my clients.
City College South Miami, Florida
Graduated march 20, 2002 Associates of science Business Management degree with a 3.5 gpa
The Business Management degree helped me to understand and function within a business setting and gave me the tools that I will need.
Communication
I am able to effectively communicate well with everyone and determine what need can be met and what steps I need to take in order to properly assist the clients. A good communicator has to listen as well as speak and this will give you the time to fully assess the situation and make the proper decisions.
Leadership
I can be a team player and follow direction but if and when needed I can take on of a more leadership role. I can follow directions and is always looking for ways to make my job easier and more efficient.
References
MANOUCHECA BEAUBRUN, FORMER CO-WORKER
22501 SW 88th PL Unit #10 Cutler Bay, FL 33190
Geraldine Darrel, NEIGHBOR – 305-***-****
2911 SE 12th RD Unit#205 Homestead, FL 33035
EMMAUNUEL LOPEZ – CO-WORKER 305-***-****
5451 NW 178TH ST MIAMI GARDENS, FL 33055
Contact this candidate