Customer Service Quality Assurance
Resume:
SUMMER
SMITH
**************@*****.***
Macon, GA 31260
CONTACT
SKILLS
• Customer support
• Problem-solving skills
• Logging call information
• Quality assurance
• Customer service optimization
• Inbound phone calls
• Account management
• Customer Relationship Management
• Answering questions
• Sales expertise
• Call center operations
• Calm disposition
• Performance improvement
• Language fluency
• Front desk
• Customer relationship management
• Customer relationship management
Seasoned sales professional adept in customer relationship management and problem-solving, with a proven track record at Mercedes-Benz for optimizing customer service. Skilled in account management and leveraging sales expertise to exceed performance goals. Demonstrates a calm disposition while ensuring quality assurance in fast-paced environments.
PROFESSIONAL SUMMARY
Car Dealer
pars say yes, morrow, ga
Behavioral Health Specialist
Riverwood behavior, morrow, GA
Roadside Assistance Dispatcher
Mercedes-Benz, jonesboro, GA
EXPERIENCE
March 2022 - January 2024
• Greeted customers upon arrival at the dealership, offering assistance if needed.
• Utilized persuasive sales techniques to successfully close deals with customers. Provided exceptional product knowledge through thorough research of new
• models and features.
Identified potential problems with vehicles during test drives, then discussed solutions with customers.
•
Advised clients on the best financing options available based on their budget and needs.
•
March 2022 - January 2024
Identified potential barriers that may impede progress towards recovery goals
• such as housing instability or transportation issues. Attended weekly team meetings to discuss cases and collaborate on strategies for client success.
•
Counseled clients on stress management techniques such as mindfulness meditation, journaling, and deep breathing exercises.
•
Advised families on how to manage challenging behaviors within the home
• environment.
March 2020 - March 2023
Researched information related to vehicle makes and models, repair shops, tow truck operators. as needed.
•
Responded to customer inquiries, assessed needs, and dispatched roadside assistance requests in a timely manner.
•
Delivery Driver
Kroger, forest park, GA
Call Center Representative
Walmart Call Center, Forest Park
Cashier/Customer Service
Kroger's, Stockbridge
Prepared detailed reports summarizing daily activities including number of calls received, dispatched, completed, average response time per call.
•
Provided prompt, friendly customer service while assisting with emergency road
• services.
May 2021 - March 2023
Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
•
• Checked delivery addresses and verified correct package delivery. Managed multiple tasks simultaneously while delivering goods within specified
• time frames.
Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
•
June 2018 - May 2021
Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
•
Managed difficult situations calmly and effectively while maintaining a positive
• attitude towards customers.
Proficiently handled high call volumes while maintaining quality service standards.
•
Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
•
February 2016 - September 2018
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
•
Establish or identify prices of goods, services or admission, and tabulate bills
• using calculators, cash registers, or optical price scanners. High School Diploma
Forest Park High School
EDUCATION
May 2017
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