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Customer Service Quality Assurance

Location:
Sherman, TX
Posted:
February 13, 2024

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Resume:

Maryam Siddique

*** ******** *****

Sherman,Tx. *5090

903-***-****

OBJECTIVE:

To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and successful sales development and increase.

QUALIFICATIONS:

• Organized and formulated entire range of retail management liabilities

• Able to provide high level customer service and satisfaction.

• Lead and help increase and maintain sales.

• Maintain and increase a personal and counter quota.

• Strong knowledge and experience of 4 years + in retail sales.

• Impressive and convincing way of communication both orally and written.

• Ability to work well with other people in a group as well as individual.

EXPERIENCE:

2010-2014 Dillards/ Estee Lauder Business Manager Texas:

• Successfully organize, operate and help increase an annual million dollar Estee Lauder sales counter in the Dillards location.

• Take essential measures for coordinating particular events and promotions

• Offer necessary support for merchandising.

• Obtain required controls regarding opening or closing a store.

• Take necessary measures for recruiting, training and coordinating store personnel.

• Formulate daily and weekly sales and activities reports.

• Provide daily operational review/quality control of sales accountability as it relates to product knowledge and customer service.

• Organize and formulate an entire range of retail management liabilities.

2009-2010 Mobberly Mart Manager Texas:

• Ensured quality and control inspection measures.

• Maintained a clean and safe working environment.

• Able to sort, organize and store all merchandise

• Provided excellent customer service by being helpful, knowledgeable and professional.

• Help to increase sales by providing customer service and solutions.

• Prepared daily schedules for staff to assure maximum check and stand coverage at all times.

• Performed opening and closing functions.

2008-2009 Sisley/United Colors of Benneton Key Holder/ Sales Representative Illinois:

• Was responsible for providing the best level of customer service.

• Performed opening and closing functions, cash pulls.

• Monitored and maintained the store operational reports for the improvement in the store execution.

• Ensured display areas are organized and clean.

• Performed accurate sales transaction according to the cash control policies and procedures.

• Helped and supported store and provided advice to the other management.

• Ensured the restock on the sales floor and defective merchandise is properly labeled.

• Processed customer transactions and maintain drawers.

2004-2008 Law Offices of Christopher W. Helt, Esq. Office Manager/ Para-Legal Illinois:

• Preparation and filing of legal documents in line with national standards and procedures. Which include federal briefs and motions, motions to reopen, reconsider, remand, reopen in absentia, emergency motions to stay for removal, etc.

• Compiling and reviewing accounting data and preparing reports related to accounts payable and receivable.

• Providing legal support to internal clientele including all aspects of document management.

EDUCATION:

Paralegal Certification/ Everest University

Associates / Northeastern Illinois University



Contact this candidate