Fae Avdyli

Chicago, IL ***** 224-***-**** ad3l4v@r.postjobfree.com

Work History

Import Specialist, 08/2019 to Feb 2020 Oct 2020 to present

Noatum Logistics – Chicago, IL

• Coordinate with overseas agents to process, approve, and facilitate import FCL and LCL bookings.

• Provide US based customers with shipping options and obtain booking approvals.

• Strategically select carriers, routings, and schedules to meet custom needs.

• Process and handle shipments from booking through to delivery.

• Track and trace shipment progress.

• Coordinate with internal US Customs team or external customer broker to ensure timely filing of ISF and US Customs clearance.

• Complete all costing and rating for billing purposes before submitting to revenue collection department.

• Design solutions for customer issues and challenges.

• Track and Dispatch pick up of air shipments from airport, pay terminal handling charges

• Provide lane rates and spot quotes for current customer requests and prospective client requests in support of the business development team.

Customer Service Rep -Billing Specialist, 10/2018 to 05/2019

FedEx Logistics – Elk Grove Village, IL

Ocean Ensured timely release and/or inbound or outbound movement of freight/cargo

Maintained a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries Prepare, analyze, and/or submit documentation to the appropriate parties (U.S

Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements

Resolve banking and letter of credit problems

Advise customers on payment terms

Resolve billing issues and ensure that invoicing and vendor payments are billed accurately

Complete accurate data input or corrections into computer files

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review

For transportation customer service reps: develop rates and/or provide quotes for the movement of freight

Research and negotiate carrier rates

Resolve billing issues, coordinate post entry activity on customer's behalf

2/11 - 2/18 BMO Harris Bank -Personal Banker Generate new business by selling personalized banking products and services to present and prospective customers Utilize opportunity to suggest or cross-sell other bank products or services Establish and maintain profitable customer relationships within the bank Open all types of personal accounts and prepare related documentation Identify customer needs and match needs with appropriate product or service Refer business to mortgage, investment, and business specialist Assist customers with requests, complaints, research complex account problems and follow-up on details to resolve the matter to the customer's satisfaction Meet the goals of branch Assist with all other banking duties, including teller, opening and closing bank, balancing vault, and audits

Sales Consultant II, 03/2008 to 01/2009

BMO Harris Bank – Buffalo Grove, IL

Outbound Make outbound calls to present Harris Bank customers and greet, inform, establish rapport, and utilize opportunity to suggest or cross-sell wide range of bank products or services Identify customer needs and match needs with appropriate product or service Support marketing and sales campaigns Refer business to mortgage, investment, and business bankers Assist customers with questions, complaints, and inform customers of banking products Meet the goals set by management for new money, loans, mortgages, investments

Senior Banker, 06/2006 to 03/2008

Fifth Third Bank

Generate new business by selling personalized banking products and services to present and prospective customers Utilize opportunity to suggest or cross-sell other bank products or services Establish and maintain profitable customer relationships within the bank Open all types of personal accounts and prepare related documentation Identify customer needs and match needs with appropriate product or service Refer business to mortgage, investment, and business specialist Assist customers with requests, complaints, research complex account problems and follow-up on details to resolve the matter to the customer's satisfaction Meet the goals of branch Assist with all other banking duties, including teller, opening and closing bank, balancing vault, and audits

Personal Banker, 01/2004 to 06/2006

LaSalle Bank

Open deposit accounts and input loan applications and navigate the loan process Open all types of personal accounts and prepare related documentation Cross sell banking products Refer banking products to investment, mortgage, and business specialists Assist customers with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction Interface with customers via telephone and in person

Mortgage Lender, 04/2003 to 12/2003

Household Finance

Cross sold via phone sales mortgage products to existing and non-existing Household customers Match customers needs with appropriate product or service Liason between customer and underwriter and collected all necessary paperwork for loans Assist customers with requests, complaints, research and follow-up on details to resolve matters Prepare and proofread loan documentation Fund loans, and issue checks

Accounts Receivable Specialist, 04/1999 to 04/2003

Henkel Adhesives

Collected on invoices problem solving any issues including short pays, shipping problems, pricing problems, product issues with the help of customer service, sales, and shipping departments

Education

General Studies

Lane Tech High School

Business Administration

DePaul University

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