Social Media Technical Support
Resume:
EUFRESHNEE CATALAN
EDUCATION PROFESSIONAL EXPERIENCE
CONTACT
TOP SKILLS
University of the Philippines
Bachelor of Sports Science
A fast learner
Proficient in the use of all
Microsoft office applications
A strong collaborator who
always puts the needs of a
team first
An adaptable approach to
change, and someone who
takes responsibility for their
ongoing professional
development
Can work at home with
minimal supervision
Knowledgeable in Social
Media Marketing
Knowledgeable Facebook Ads
Management
Completed in 2005
Uber Incident Response Team
2017-2021
Provide assistance to riders and drivers using the platform
Resolves product issues, account and billing questions Outbound calls to riders and drivers to verify incidents Responding to emails regarding billing and enrollment Assistance through phone, chat, and email for refunds, cancellations, and other
Customer complaints
Provide technical support for app issues via chat or email
Key responsibilities:
Consulting Business Consultant
2015-2017
Social media management
Basic social media marketing
Assistance through phone, chat, and email for
refunds, cancellations, and other
Customer complaints
Schedule Facebook ads
Basic lead generation
Create basic photos for social media postings
Key responsibilities:
Microsoft Technical Support
2012 – 2015
Level 1.5 Customer Support Help for Microsoft, Australia& New Zealand Assistance through phone, chat, and email for refunds, cancellations, and other customer complaints
Email management
Software installation
Handling connectivity issues
Provide assistance for lost product keys
Provided technical support for Microsoft-related issues Key responsibilities:
ad3l3p@r.postjobfree.com
Blk7 lot9 SAV1 Paranaque City
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I am a highly motivated, conscientious, and competent collaborator who possesses in-depth knowledge and
expertise within this industry. I can bring positivity, support, and a creative mindset to any team. I take ownership of challenging problems, maintain high
standards and assist my employer in achieving their commercial objectives. I have a passion for continuous professional development, I am confident that I can add value to your organization.
Ambergris Solutions CSR
2005-2008
Billing and enrollment
Handling outages
Assistance through phone, chat, and email for refunds, cancellations, and other customer complaints
Key responsibilities:
REFERENCE
ad3l3p@r.postjobfree.com
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Jay Bulawan
Team Leader - UBER
Kenneth Balberia
Team Leader - Microsoft AU
ad3l3p@r.postjobfree.com
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