Brenda L Negron Mercado

*** *. ******* *** *** ** Willcox AZ 85643 203-***-**** ad3l3b@r.postjobfree.com

Patient access representative some skills were to utilize excellent customer service to schedule and coordinate appointments via phone, text, and email for a medical office with over 28,000 patients and 7 sites. Worked with the COVID clinic, registering, checking in, directing the flow of patients and scheduling appointments.

Fair Haven Community Health Care

June 2006- Present

Patient Access Supervisor

●Creating workflows; Work Schedules; Monitor a high-volume Call Center.

●Assigning coverage for three sites; Approving vacation time; Approving time sheets; Provide Scanning

training in Epic; Schedule meetings and trainings. Support Clinical Operations with decision making.

ROI Medical Records Specialist

●Prepared Medical Records for:

1.Attorneys

2.Social Security/Disability Office

3.Audits for Insurance companies

4.Department of Children and Families

5.Patient

Call Center Representative

March 20 2022 -Present

Communication

●Assisted as a Spanish Interpreter at the time of visit or over the phone for English speaking Doctors.

Skills

●EMR System EPIC

●Word

●Google Docs

●Excel

●Power Point

●Microsoft Office

●Outlook

●Answering Multiple Phone Lines

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