JACQUELINE MOSS

SKILLS

• Healthcare (humans & animals)

Operating Systems: Windows,

Applications: Microsoft office (Word,

Excel, Outlook, Publisher) Avimark

Veterinary program, Cornerstone,

Corporate Car Online, limo Anywhere

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• Live Chat Support

• Email Etiquette

• Complaint Handling

• Multitasking

• Effective Communication

• Scheduling

• Data Entry

• Complaint Resolution

• Travel Planning

• Credit Adjustments

• Warranty Service

• Customer Service

Dedicated administrative professional with successful experience in fast- paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

WORK HISTORY

January 2020 - September 2023

Office Clerk Infinity Transportaion, Inc., Fort Lauderdale, FL September 2011 - January 2020

Office Manager A Family Limousine, Dania Beach, FL February 2007 - September 2011

Office Manager The Early Education Center, Pembroke Pines, FL February 2006 - October 2006

Front Desk Medical Receptionist Dr. Martin Feinroth, Hollywood, FL Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Updated reports, managed accounts, and generated reports for company database

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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Streamlined office operations by implementing efficient filing systems and organizational strategies.

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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Updated reports, managed accounts, and generated reports for company database.

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• Established team priorities, maintained schedules. Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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CONTACT

High Point, NC 27265

754-***-****

ad3l2y@r.postjobfree.com

Bold Profile

January 2004 - December 2005

Surgical Coordinator Memorial Same Day Surgery Center, Hollywood, FL October 2000 - January 2004

Receptionist Animal Medical Center and Bird Clinic, Hollywood, FL April 2000 - February 2001

Executive Assistant Sign & Drive Auto Sales, Fort Lauderdale, FL November 1996 - April 2000

Title Clerk, Finance Assistant, HR L.P. Evan Nissan, Fort Lauderdale, FL Enhanced guest satisfaction by efficiently managing check-ins and checkouts for about 40 appointments per day.

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Streamlined appointment scheduling processes, resulting in reduced wait times for patients.

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Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

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Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

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Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.

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Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.

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Contributed to reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.

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Coordinated with over 10 anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.

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• Coordinated with facilities to set up surgeries for over 150 Doctors.. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information every day.

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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

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Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

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Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

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Collected cash & cc payments, processed transactions and updated relevant records.

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Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.

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Supported sales team with accurate documentation, ensuring seamless transactions for car purchases.

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Safeguarded company assets through diligent tracking of inventory, registration, and tax information for all vehicles sold.

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Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

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Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

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Answered high volume of about 200 phone calls per day as well as email inquiries.

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Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.

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Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.

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Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.

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Received and processed paperwork for titles, new license plates, and renewals.

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August 1994 - August 1996

Assembly Line Worker McCord Winn Textron, Manchester, NH

• Entered title and vehicle information into database. Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.

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Generated invoices upon receipt of billing information and tracked collection progress.

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• Input financial data and produced reports using Reynolds & Reynolds.

• Examined and verified approximately 50 titles weekly Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.

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Reduced product defects by maintaining clean and neat work environment and adhering to strict quality control standards.

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Met daily production quotas by working effectively within a fast-paced assembly line environment.

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Collaborated with team members to maximize productivity and ensure seamless workflow on assembly line.

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Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.

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EDUCATION

May 1992

High School Diploma

Central High School, Manchester, NH

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