Dannette Hollimon

773-***-**** ad3l27@r.postjobfree.com McHenry, IL 60050

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Multi-talented Dental Assistant with years of expertise assisting with all areas of dental treatment. Committed to supporting administrative duties such as charting, records management and appointment setting while supporting dentists. Talented at closely monitoring patients during procedures to quickly address issues with pain or discomfort.

SKILLS

Chairside Assistance

Restorative Dentistry

Regulatory Compliance

Strong Writing and Verbal Skills

Patient Scheduling

OSHA Regulations Knowledge

Dentrix Proficiency

Procedure Support

Instrument Preparation

Patient Education

Treatment Room Breakdown

Infection Control Procedures

Four-Handed Procedures

Appointment Scheduling

EXPERIENCE

Dental Assistant, Fox Lake Dental Care, November 2022-Current

Fox Lake, IL

Educated patients on proper oral hygiene techniques and habits.

Sterilized dental equipment using automatic washers to prevent cross contamination.

Established clean, sterile and welcoming environment for patients.

Fabricated temporary crowns or bridges from impressions taken by the dentist.

Updated patient records with new data and treatment information.

Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

Checked with participants throughout procedures to help alleviate anxiety.

Kept accurate records of dental treatments provided for each patient's visit.

Conducted routine maintenance of equipment used in dentistry operations.

Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.

Documented patient records during procedures and added notes taken to treatment chart.

Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.

Selected and prepared tools used for procedures by sanitizing and arranging.

Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

Instructed patients about postoperative instructions prescribed by their dentist.

Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Took digital X-rays of teeth using radiographic equipment.

Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.

Laid out dental instruments and equipment before procedures.

Customer Service Representative, Bright Spark Travel, January 2018-December 2022

Chicago, IL

Assisted customers with inquiries.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Updated databases with new and modified customer data.

Updated system with customer details, preferences and billing information.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Provided excellent customer service to resolve customer complaints in a timely manner.

Made outbound calls to obtain account information.

Completed day-to-day duties accurately and efficiently.

Dental Assistant, Associates of General Dentistry, January 2018-October 2022

Arlington Heights, IL

Educated patients on proper oral hygiene techniques and habits.

Sterilized dental equipment using automatic washers to prevent cross contamination.

Established clean, sterile and welcoming environment for patients.

Updated patient records with new data and treatment information.

Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

Checked with participants throughout procedures to help alleviate anxiety.

Kept accurate records of dental treatments provided for each patient's visit.

Conducted routine maintenance of equipment used in dentistry operations.

Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.

Documented patient records during procedures and added notes taken to treatment chart.

Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.

Selected and prepared tools used for procedures by sanitizing and arranging.

Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.

Instructed patients about postoperative instructions prescribed by their dentist.

Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.

Took digital X-rays of teeth using radiographic equipment.

Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.

Gathered and documented patient medical and dental histories and vital signs.

Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.

EDUCATION AND TRAINING

Certificate Of Specialization

Dental Assisting, St. Louis Community College At Forest Park, St. Louis, Mo. December 1996

Completed coursework in Dental Assisting. I received a Certificate Of Specialization in Dental Assisting.

Graduated fron highscool in 1993

General Studies, Charles Sumner DeBoise Highschool, St. Louis, Mo. May 1993

CUSTOMER SERVICE REPRESENTATIVE

Although m recent work experience is in the Dental Field, I have had customer service positions in call center settings and did very well. I am in need of a non physical position. I need to be seated while working due to working in my current field. I am fully capable with training to fill this position. Im no spring chicken but fully capable, reliable, patient, detailed oriented, hard working ream player. I provide appropriate caring customer service.

Contact this candidate