Project and organizational change Mgmt for training & elearning

RESUME

MÓNICA GÓMEZ

Mobile:52-554*******

email: *********@*****.***

Residence Country: Mexico City

PROFESSIONAL OBJECTIVE

To apply my knowledge and experience in E-learning, Project Management, the agile frames and Library Science, to improve the projects results, focus on people happiness and Organization satisfaction and revenue, contribute with the Organization evolution and Customer Services, Experience & Improvement.

COMPETENCIES

Focus on results

Excellent Customer relation

Team work with multidisciplinary teams

Ability to manage multiple projects at the same time (PMO)

Agile methodologies implementation experience

PMI Methodology experience

SCRUM Framework

Ability to influence and collaborate with all levels in the organization

Senior level communications

Work effectively in high-pressure

High frustration tolerance

SKILLS

To analyze different situations to present a solve

To influence in decisions taking

To manage big teams

To present and elaborate proposals, presentations and contents

To manage big and complicate projects

To follow projects to make the things happen

PROFESSIONAL EXPERIENCE

More than 25 years’ experience working in Project Management, now with Agile Methodologies (SCRUM) managing risk, impacts, Action Items, Change Request, resources, mitigation plans development; large experience planning, designing and managing face to face training and E-Learning, experience with product training (PT), On the Job training (OJT), End users training (EUT), and Train The Trainers (TTT); DNC and also have great experience in Organizational Development including Change Management, designing communication and training plans. Experience working with more than 1000 persons under my structure, including managers, supervisors, analyst, including unions.

EDUCATION

Management 3.0 certification

OKRs certification

SCRUM Master certified

MC in Educational Technology

Information Science

Economics

Diploma Course in Business Administration

Diploma Course Distance Education

Diploma Course Virtual Education Environments

PMP Diploma Course

LANGUAGES

English

Italian

French

Portuguese (Reading and comprehension)

Spanish (Native)

WORK EXPERIENCE

TELMEX- (2014-Current)

Transmission Building, Growing & Quality Control

Infrastructure Manager

Special projects manager responsible, for Digital Transformation (inventories, CPQ, EPC and Xcom implementation, also the TAC (Telmex Customer Attention) application to make the order services automation and technicians controlled.

Developing, planning and following the program transmission program, to assure the accomplishment both internally and externally, supervising and solving the dependencies are managed in the best way to finish the construction on time and with the less risk for customer services delivery. This, coordinating all the Maintenance Centers around the country helping them to solve issues, dependencies and delays from different areas and personnel involved in the building process. Materials inventory control, to assure the construction and maintenance activities are performed on time. LadaEnlaces- Monitoring and controlling the service delivery to the operators to avoid penalties from the IFT

(Government Organization)

AMDOCS (2011 – 2014)

Project Manager and Customer Learning and Performance Implementation Manager,Change Manager Senior Consultant

• ADSA - Planning, monitoring and final delivery for the Training project for IAM system implementation with s stems and training depts., working with Human Resources Dept. to make changes and diagnosis the organization key ersonnel; using the CLIM methodology and strategies to implement training and negotiations with customer when some changes necessaries. Managing the training project for IAM implementation including (ILT and Blended, sandbox and OJT). Managing the system implementation training project (ILT, TTT and Blended) this effort include: Training control and budget administration, Customer relationship to have agreements about dates and plans for an

alternative training, PMO for projects in LATAM, reviewing logistic for training (translations, shipments, QA for Spanish materials, document center updated, visas for trainers, facilities check). Project plan development and follow up with

customer and internally. Mostly communication in English, Spanish just used with the customer. Change management according with the project needs, developing the communication and training plans and strategies, including events organization for integration and coaching planning according with a previous leadership evaluation.

• CNT (Equador) - Training Materials translation for (Telarix, APRM), and APRM training delivery on site for the customer.

• Grupo Azteca (Colombia) - Proposal development for change managements services and organizational structure for Grupo Azteca, developing the process KPI’s and mapping processes according with the structure based on

Best Practices.

• Telmex – Current project - Responsible and PMO activities involvement, training management, process mapping and review, roles and responsibilities review impacts detections and risks mitigations actions (working with the Union and confidence personnel) communication and training strategy; action plan development and evaluation. HL meeting with sponsors, stakeholders, change agents, project leaders. Organizational structure recommendations document development. Stakeholders management (organization chart). Monthly deliverables. Communication plan included

the promotional articles design, logistic and preparation for integration events, coaching preparation according with the leader’s needs. Deliverables development and delivery: Initial diagnosis, Communication Plan, Action Plan,

Organizational Recommendations and Training Recommendations.

RAYTHEON (2010 A 2011)

Project Manager and E-Learning Expert (General Motors de USA March 2010 – May 2011)

• E-Learning development coordination for automotive industry for America (USA, Canada and México), LMS management, TNA for the audiences, simulation software, for consult orvehic les reparation. The relation was directly with the Customer in USA or Canada, to make changes, agree content, validations and reviews. Content development in English and LMS administration in “Catapult”. Support activities reviewing local contents for Mexican customers,

from technical and business; voice recording for online courses.

Organizational Development Consultant (SAT Octuber 2009 – January 2011)

• Technical al economical proposal development f Organizational development and e-learning Project, SOW and, Project plan development include ing the governance plan, methodology, deliverables program, customer negotiations,

meetings, MoM’s. Training and communication strategy development, risk and impacts detection. Organizational structure plan development for the new creation department, processes mapping. Carrier plan development and politics and procedures for personnel selection and hire.

TMN

Projects Director (IMSS August 2009 – October2009)

• Project leader Líder to Support and maintain the LMS, IMSS- Distance Education project administration for server and LMS migration activities. E-Learning program management to deliver all the training across the organization

(IMSS) – health service. Call center creation and management. SOW Elaboration Reports and statistics administration

IBM

Sr. Consultant (Metlife de México April 2007- July2009)

• Change Management Consultant, for IT department for software Factory integration and acceptance, supporting igration activities and involvement. Communication and training strategy development, Impacts detection, stakeholders identification and management

Project Manager (May 2006 - April 2007 )

• Televisa- Play City’s design and installation from building to accounting system implementation, equipment, personnel management and facilities planning

• Maxcom- E-Line Project administration, for the

telecom department to install a credit card

payment system.

Project Manager (PEMEX S.A. March 2005 – April 2006)

• Responsable of SIADI Project (Sistema Institucional de Administración del Desempeño Individual), for petroleum government company (PEMEX Exploración y Producción). Administrating the Change Management program working with communication and training strategy development to be delivered into the complete organization. Coordinating the distance training for Performance management and managerial effectiveness. TNA for organizational structure. Training management for more than 10000 workers. Planning for the Balance scorecard implementation.

CONACULTA

Process Subdirector (CONACULTA May 2002 – Feb 2005)

• CONACULTA - National Digital Library projectmanagement, portal building coordination and executive presentation design.

• Technological training project development for public libraries users (1,000,000 users aprox.) Customer agreements and negotiations

• Project development and implementation for the National Net of Public Libraries, working with IT projects implementing connectivity, Internet access and technological equipment for poor areas in Mexico. Development and

Implementation of automation software to manage the collections in public libraries. Requirements analysis for public libraries (6310).

• Training program development to train librarians in technology use, and in the software implementation.

UNESCO / UNIVERSIDAD DE COLIMA Project Manager for Special Projects (Universidad de Colima Feb.2000 – May 2002)

• Public Relations management between Latin-America, the Caribbean, Portugal and Spain National Public Libraries and the University of Colima. (National Public Libraries Directors and Culture secretaries).

• Webmaster: Information Architecture design, IT project development for the Region with UNESCO working with a team on distance work, to develop the sites Infolac and Latino (both a databases and Region site to share information and documental resources). More than 100 people under my responsibility in the region.

• UNESCO Cadre in New Information Technology Coordinator (Distance education for 16 countries and 144 participants)

• Operative coordinator in the Digital Libraries Management Diploma Course • Trainer in the Diploma course for Digital Libraries Management, for the Digital Libraries administration Module.

• Instructional development for the face to face training for National Public Libraries Directors from Latin America and Caribbean.

• International events coordination for UNESCO and University of Colima (hotels, suppliers, registration, participants, stands, speaker’s coordination, documents delivery, sponsors, materials and prints, etc.).

• Training organization and evaluation for the University directors for Microsoft, CISCO, and SAP contract.

COURSES AND WORKSHOPS

Certification course for Management 3.0 (in progress from May 2022)

Certification course for OKRs (Nov 2021)

Certification course for Scrum Master – (August 2019)

Catapult course .- Detroit, USA (Raytheon, (April 2010)

IV Congreso en Gobierno Electrónico.- Lima, Peru (SFP, December 2007)

III Congreso en Gobierno Electrónico.- Asunción Paraguay, (SFP, September 2007)

III Congreso en Gobierno Electrónico.- Rio de Janeiro, Brasil ( SFP, September 2006)

Central Bank and Financial Agencies Librarians Workshop – Washington, D.C.- (International Monetary Fund & World Bank, October 2004)

Proyecto “Abre tu Mundo” en Chile, como observadora del programa de subvención a las bibliotecas Públicas, de la Fundación Bill y Melinda Gates, en conjunto con directivos de la misma. (06 - 15 September, 2002)

68th Conferencia de IFLA – Glasgow, Escocia. (16-26, August, 2002)

Amigos 2002 – Puebla, México – Presentación de póster: Bibliotecas Digitales y metadatos. (February, 2002)

EXPOSITORA

Foro Internacional sobre Biblioteca Digital : Interfaces 2001 – Colima, México – Conferencia : La Cátedra UNESCO en Nuevas Tecnologías de Información de la Universidad de Colima (November, 2001) PONENTE

Pacific Neighborhood Consortium Conference (Stanford University) – Guadalajara, México – Conferencia : La Biblioteca Digital Latinoamericana y Caribeña (December, 2001). PONENTE.

67th Conferencia de IFLA – Boston, Ma. (16-25, August, 2001)

IV Taller de Tecnologías de Redes Internet para AL y el Caribe – Mérida, Venezuela ( ISOC – Escuela Latinoamericana de Redes, June 2001).

III Reunión de INFOLAC – Trinidad y Tobago (12 – 14, May 2001)

V Taller de Bibliotecas Universitarias de América Latina y el Caribe – La Habana, Cuba, (Universidad de la Habana, October, 2000) PONENTE

III Taller de Tecnologías de Redes Internet para AL y el Caribe – México, D.F. ( ISOC – Escuela

Latinoamericana de Redes, July 2000).

Taller de telecomunicaciones - Colima, México (Universidad de Colima, Noviember 1999).

IX Coloquio de Automatización de Bibliotecas – Colima, México (UCOL, Noviember 1999).

II Taller de tecnologías de redes Internet para AL y el Caribe – Río de Janeiro, Brasil ( ISOC – Escuela Latinoamericana de Redes,( July 1998).

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