Sergey Gerouta

Telephone: 917-***-****. E-mail: ad3l1d@r.postjobfree.com

Highly skilled multilingual (fluent in Russian, Ukrainian and Polish languages) Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to staff members is seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History:

Golden Years ADCC

Title: IT Support: December, 2014- Present (Part Time)

Was able to first point of contact to troubleshoot and resolve hardware and software performance and general PC, laptop, network, and printer problems.

Made recommendations on hardware and software purchases relevant to technology changes.

Resolved any network or Internet related issues

Was responsible for resolving any issues related to entertainment set-up for participants of the program: TV, setting up microphone adjusting any musical equipment.

Forever Young LLC - Brooklyn, NY January 2004 – Present (Full Time)

Title: Computer Support Technician

Was able to first point of contact to troubleshoot and resolve hardware and software performance and general PC, laptop, network, and printer problems.

Ability to fix any type of PC or laptop no matter how old or brand new from both platforms Windows or IOS (Mac).

Documented known workarounds and/or issues related to technology.

Communicated with end users on latest status related to their individual issue.

Was able to resolve any hardware repairs for PCs or laptops

Analyzed user related matters and identified solutions based on the latest industry best practices.

Responsible for maintaining asset management of hardware and software.

Assisted with new user setup, onboarding and instructions.

Made recommendations on hardware and software purchases relevant to technology changes.

Supported mobile devices using a Mobile Device Solution.

Assisted the entire facility with IT issues.

Configured hardware, devices, and software to set up work stations for employees.

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Installed, modified, and repaired software and hardware to resolve technical issues.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Maintained and updated customer service database.

Suggested software and hardware modifications to reduce lag time and improve overall speed.

Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Touro College New York, NY

Associate of Science Computer Networking And Telecommunications

06/1996

NRI Schools Washington, DC

Associate of Science Computer Support Specialist

Work Skills:

Multilingual (fluent in Russian, Ukrainian and Polish) Excellent Computer Skills/ Skilled working with: Windows Vista, Windows XP, Windows 7, Windows 10, knowledge of both PC & Mac platforms, Microsoft Word, MS Excel, MS Power Point, MS Outlook. Able to fix any time of PC or laptop from both widows or IOS platforms.

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