Data Entry Customer Service

DEMETRIA TOWNSEND

757-***-**** ******************@*****.***

SUMMARY

Personable and dedicated Customer Service Specialist with extensive experience in the medical and crisis support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and genuinely assist others.

EXPERIENCE

01/2019 to Current Customer Experience Specialist (REMOTE) WALGREENS

• Answered incoming calls and emails, providing frontline customer support or assistance with company and service transactions.

• Mentored new employees on procedures and policies to maximize team performance.

• Analyzed customer accounts, collected payments, and made changes to customer accounts

• Received and resolved guest complaints, elevating to supervisor if necessary.

• Performed data entry and bookkeeping activities, such as balancing accounts and conducting audits.

01/2018 to 12/2018 Crisis Support Agent

MY VOICE MY CHOICE LLC

• Provided crisis and suicide intervention counseling via phone and text support to callers needing emergency/crisis assistance,

• Identified and suggested appropriate organizations and service providers to meet callers' needs

• Documented and maintained accurate, thorough records of all youth interventions transacted during the work shift.

• Reviewed daily log-sheets and client records to ensure accurate information recording and maintenance.

• Engaged in over 40 hours of crisis intervention and suicide prevention training

05/2015 to 12/2017 Medical Billing Representative

RIVERSIDE HEALTH SYSTEMS

• Completed patients packets with all necessary forms and documents in preparation for admissions.

• Coordinated admissions activities in order to obtain all necessary patient information for billing or medical records.

• Discussed, arranged and received payment of bills with patient or representative for co-payments and private pay accounts.

• Maintained and updated member accounts for medical and financial eligibility.

• Obtained all necessary billing, insurance and other demographic information from patient or representative.

SKILLS

• Efficient and Detail-Oriented

• Call Documentation

• Customer Data Confidentiality

• Crisis Support

• Order and Refund Processing

• Upselling Products and Services

• CRM Software

• 55 wpm Typing Speed

• Data Entry

• Email Support

• Chat Support

• Supervisor Experience

EDUCATION AND TRAINING

CERTIFICATION IN LONG TERM CARE/ MEDICATION AIDE

EASTERN SHORE COMMUNITY COLLEGE

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