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Nita Fair

Queen Creek, Arizona, United States ad3l0e@r.postjobfree.com 623-***-****

SUMMARY

Results-driven and customer-focused Customer Service Representative with a passion for providing exceptional pet happiness and delight. Dedicated to resolving customer inquiries, problem-solving, and delivering top-notch service. Seeking to leverage strong communication and multitasking skills in a remote position with Chewy.com. EXPERIENCE

Customer Service Representative (Remote)

* Engage directly with customers, ensuring a delightful shopping experience for pet parents.

* Assist customers with various inquiries, ranging from product recommendations to order support.

* Demonstrate active listening, empathy, and kindness to address customer concerns effectively.

* Research and problem-solve to provide appropriate solutions and ensure contact resolution.

* Utilize virtual collaboration tools such as Zoom, Slack, and webcams to engage with teammates and contribute to a customer- centric culture.

* Maintain excellent communication skills (written, verbal, and listening) to deliver outstanding customer support.

* Perform multitasking in a fast-paced environment, navigating computer systems while maintaining conversations with customers.

* Utilize computer proficiency for data entry, system navigation, and information search to assist customers efficiently. Customer Service Representative

* Actively greeted, engaged, and assisted customers in a friendly and professional manner.

* Processed customer transactions through check lanes quickly, accurately, and efficiently.

* Adhered to company policies and procedures regarding cash shortages and overages honestly and effectively.

* Reinforced safety programs by complying with safety procedures and identifying unsafe conditions.

* Created an environment that made customers feel welcome, important, and appreciated.

* Provided outstanding customer service with a friendly and professional attitude.

* Trained new employees on register and cash exchange policies. Bus Attendant

* Assisted in maintaining a safe operating environment for bus drivers and passengers.

* Ensured accountability of passengers, ensuring they safely reached their destinations on time and at assigned bus stops.

* Directed passengers on and off the bus, supervised conduct while the bus was in motion, operated wheelchair lifts, and assisted with other special needs.

* Assisted in evacuating riders in case of an emergency. Caregiver/Personal Assistant

* Delivered high-quality, person-centered, non-medical, and medical home care to elderly patients in their homes or places of residence.

* Provided personal care such as grooming, dressing, shaving, and assisted with transfers and ambulation.

* Performed homemaking tasks, including sweeping floors, washing dishes, changing bed linens, cooking, and shopping. SKILLS

- Excellent communication skills (written, verbal, and listening).

- Active listening, patience, and empathy toward customers.

- Strong problem-solving and research abilities.

- Virtual collaboration using tools like Zoom and Slack.

- Proficiency in computer systems and data entry.

- Multitasking in a fast-paced environment.

- Ability to learn and adapt quickly.

Chewy.com October 2022 - Present

Fry's Food Stores November 2021 - September 2022, US, AZ, Queen Creek Queen Creek Unified School District June 2021 - October 2021, US, AZ, Queen Creek Ability 360 February 2007 - August 2020, US, AZ, Phoenix

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