Customer Service Data Entry
Resume:
BRIA YOUNGER
713-***-**** ***********@*****.***
Houston, TX 77055
SUMMARY
Detail-oriented, customer service professional with a record success of performing administrative tasks, including data entry and customer service. Works efficiently on teams and independently, in fast paced environments. Business professional who completes assigned tasks with accuracy and speed.
WORK EXPERIENCE
VROOM/GENUENT GLOBAL (CONTRACT JOB)
VEHICLE TITLE SPECIALIST : MAY 2022 – DECEMBER 2022
●Performed data entry and recordings for all customer deals and accounting services
●Sending required documents to the necessary organizations like banks and financial institutions
●Enter title and auto information into the Vroom database, managed and monitored the status of available record and data
●Completed automotive checks, reviewed documents and managed transactional records
●With support from a Credit Analyst, prepared credit applications for existing borrowers
●Assisted customers in completing title flips in order to gain them rights to finance vehicle
●Completed follow up calls with all customers to ensure satisfaction
● Working with Finance systems and CMMS systems
●Onboarding clients
●Customer Service Skills
●Customer Billing
●Coupa
●Financial Analyst
COURTYARD MARRIOTT
CUSTOMER SERVICE FRONT DESK RECEPTIONIST : MAY 2019 – DECEMBER 2021
●Verified that personal and payment information was accurate and complete
●Ensured exceptional customer service and customer relation
●Greet, register, and assign guest to rooms properly
●Compute bills, collect payments, and make requested changes in a timely manner
●Record guest comments or complains, referring them to managers as necessary
●Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping areas and restaurants
THE GODDARD SCHOOL – HOUSTON CHILDCARE PROGRAM
LEAD TEACHER : JUNE 2016 – AUGUST 2018
●Plan both long- and short-range activities in accordance with curriculum objectives developmentally appropriate practices and program philosophy
●Report progress of children to parents in bi-annual reports and through parent-teacher conferences
●Complete bi-annual assessment of children’s development
●Developed and implemented weekly plans
●
KROGER
CUSTOMER CLERK : MAY 2015 – JUNE 2016
●Responsible for cashiering, receiving, staging, sorting, cleaning and handling groceries
●Receive customer inquiries and resolve possible customer service issues in person and by phone
●Delivered excellent customer service by greeting and assisting each customer
●Receive payments by cash, check, credit cards, or vouchers
Assisted customers with getting groceries loaded into vehicles
SCI/ ADROIT PARTNERS
Cemetery Records : MAY 2023 - JANUARY 2024 ( Contract Job )
●Onboarding clients
●Customer Service Skills
●Customer Billing
●Scanning
●Sorting cemetery files
●Digitalizing Records
●Excel, and Microsoft Office
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