NOEL ENCARNACION

ad3kxo@r.postjobfree.com 917-***-**** Brooklyn, NY 11211 WWW: Bold Profile

Summary

Client focused professional in search of an opportunity to provide attentive customer service. Proven record of accomplishment in serving customers in the tourism and hospitality industry. Committed to growing bottom line revenues while providing highest level of service.

Skills

strong communication and conflict resolution skills

customer engagement

brand awareness

customer education

Experience

One World Observatory Manhattan, NY

Observatory Ambassador

08/2023 - 01/2024

Interact with Observatory guests in connection with sales of tickets and related services.

Operate and troubleshoot ticket processing systems and kiosks.

Responsible for creating a positive experience for the guests.

Empire State Building Observatory Manhattan, NY

Host

06/2007 - 06/2023

Responsible for creating a positive experience and atmosphere at New York's top tourist attraction servicing over 10,000 guests a day.

Interact with Observatory guests in connection with sales of tickets and related services.

Operate and troubleshoot tickets processing systems and kiosks.

Ensure facility maintenance is up to company standards.

Education and Training

Progress High School For Professional Careers Brooklyn, NY

High School Diploma

06/2006

Languages

Spanish:

Native/ Bilingual

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