Ryan Hager

Operations Management

ad3kxl@r.postjobfree.com • 920-***-****

LinkedIn • Green Bay, WI 54311

Performance-driven professional with over 10 years of experience and documented achievements in managing supply chains, attaining true organizational excellence, transforming business processes, and delivering visionary leadership to high-performance teams.

Skilled in devising sustainability concepts and best practices, leading change within dynamic organizations, and applying sales strategies to enhance long-term business processes. Success in promoting team solidarity and supporting and inspiring excellence in others by leveraging strong and positive leadership style. Excel at leading complex projects and driving high-value strategic, analytical, and operational initiatives. Process-driven servant leader with tactical foresight, keen bottom-line focus, and proven track record of increasing quality, productivity, and efficiency. Equipped with analytical skills and with ability to use data to drive business decisions. Adept at optimizing operational efficiency by resolving issues and exceeding strategic goals under fast-paced and time-sensitive conditions. Expertise in cultivating strong relationships with clients and stakeholders using excellent communication and negotiation skills to expand business, while enhancing profitability.

Areas of Expertise

Operational Excellence

Supply Chain Management

Lean Six Sigma

Continuous Process Improvement

Resource Allocation & Mobilization

Finance & Budget Analysis

Data Analytics & Reporting

Risk Assessment & Mitigation

Cost Control & Reduction

Health & Safety Compliance

Customer Satisfaction

Inventory Optimization

Sales Forecasting

Contract Negotiations

Quality Assurance & Control

Professional Experience

Kitchen Fresh Foods - Green Bay, WI 2023 - Present

Supply Chain Manager

Oversee three facilities encompassing over 1K unit numbers for seamless operations. Execute cost-effective pricing initiatives by partnering with vendors. Implement structured cycle counts and first-in-first-out procedures to enhance inventory management.

●Achieved 99% schedule attainment rate by leading and motivating team of eight individuals across three facilities.

●Led several projects aimed at enhancing processes and procedures in close collaboration with production teams.

●Deployed state-of-the-art ERP system and developed comprehensive item structures, Bills of Materials (BOMs), and ancillary functions essential for operations, facilitating streamlined assembly processes.

Johnstone Supply - De Pere, WI 2019 - 2023

Branch Manager

Developed, communicated, and exemplified performance standards for all branch team members to set and track goals for enhanced productivity. Performed quarterly formal reviews and implemented corrective actions when necessary, while also recognizing and rewarding achievements. Facilitated by regular bi-weekly meetings covering sales metrics, customer engagement, delivery, strategic planning, and customer feedback. Spearheaded human resources, documentation, and operational protocols in line with regulatory permits during construction and ongoing renovations. Provided valuable feedback on market pricing to management for informed decision-making.

●Exceeded sales expectations drove growth and achieved 52% increase in sales over the previous year in 2022.

●Attained lowest turnover and safety incidents among seven branches by implementing strategies.

●Directed branch startup procedures, including facility remodeling, hiring processes, and implementation of 120 action plans.

●Maintained safe and legally compliant environment by ensuring branch compliance with OSHA, fire, state, and federal regulations.

●Managed branch operational costs, including labor, supplies, freight, and utilities by optimizing profitability and achieving operational profitability within three years of startup.

Paper Transport Inc. - Appleton, WI 2018 - 2019

Operations Manager

Directed dedicated packaging account spanning four locations in WI and MN to achieve operational excellence. Monitored team of four planners, four driver managers, and an operations support specialist as well as 81 drivers indirectly to improve productivity and operational efficiency. Organized quarterly business and safety meetings for all drivers to foster communication and collaboration. Analyzed weekly payroll for all drivers and office personnel with accuracy. Conduct quarterly performance reviews for office personnel to promote continuous improvement and development.

●Spearheaded 5.6% revenue growth since inception at the end of January through strategic planning.

●Drove establishment, management, and achievement of KPIs, billing, and customer-specific programs.

Georgia Pacific-Day Street - Green Bay 2017 - 2018

Shift Supervisor-C Shift

Performed bi-annual performance reviews to drive continuous improvement. Implemented Playbook standards by maintaining visible presence on floor, establishing clear expectations, ensuring accountability, and documenting activities. Played a crucial role in ordering, stocking, and managing inventory for all machine assets.

●Maintained 99% schedule attainment rate by leading and motivating team of eight individuals across three facilities.

●Led several projects aimed at enhancing processes and procedures in close collaboration with production teams.

●Mitigated risks and ensured compliance through root cause analysis, investigations, and emergency reporting and paperwork.

●Served as a valued member of the Emergency Response Team at Day Street to nurture safety-oriented culture in alignment with the Adaptive Work System.

●Delivered strategic leadership to the seventy-five employees in the Paper Mill for rapid accomplishment of operational goals.

Green Bay Packaging - De Pere, WI 2015 - 2017

Production Supervisor & Environmental Coordinator

Collected, verified, and documented energy use reports including SFI Monthly usage report, Quarterly Material Survey Report, NR438 Usage Report, and Scrap Report. Developed, composed, and submitted new equipment installation permits to DNR in line with regulations.

●Attained remarkable 740 days without any lost time accidents by spearheading safety culture.

●Supervised forty-five operators in production operations in compliance with protocols.

Additional Experience as Process Engineer at Ahlstrom Paper - Kaukauna, WI

Education

Bachelor of Science in Operations Management

University of Wisconsin-Stout - Menomonie, WI

Certifications

Lean Six Sigma Green Belt

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