PROFESSIONAL SUMMARY

Dynamic and results-oriented Retail Store Manager with a proven track record of driving sales, optimizing operational efficiency, and fostering a customer-centric environment. Skilled in team leadership, strategic planning, and delivering exceptional customer experiences.

CORE QUALIFICATIONS

Proven ability to exceed targets and drive revenue growth.

Skilled in leading high-performing teams for exceptional service.

Proficient in efficient stock management practices.

Dedicated to superior customer experiences.

Expert in optimizing store operations.

PROFESSIONAL EXPERIENCES

David Jones 2525 36 St NE, Calgary, AB T1Y 5T4

Store Manager March 2020 – Till Date

Lead and motivate the sales team to achieve sales targets, providing guidance on effective selling techniques and customer service.

Oversee inventory levels, conduct regular stock checks, and manage stock movement to ensure availability of jewelry items.

Ensure exceptional customer service standards are maintained, handling customer inquiries, resolving issues, and ensuring a positive shopping experience.

Plan and implement visually appealing displays to showcase jewelry items, following brand guidelines and trends to attract customers.

Train, mentor, and develop the sales team, conducting regular performance evaluations and providing ongoing coaching and feedback.

Manage day-to-day store operations, including opening/closing procedures, cash handling, and adherence to company policies and procedures.

Maintain relationships with jewelry suppliers, negotiate contracts, and oversee the procurement of merchandise.

Monitor and control store expenses, prepare budgets, and analyze sales reports to maximize profitability and efficiency.

Boutique Of Leather Marlborough, Calgary, AB

Sales Associates JUL 2018 – JUN 2020

Provide exceptional customer service by greeting and assisting customers in finding the right leather products, offering product knowledge, and addressing inquiries.

Maintain in-depth knowledge of the boutique's leather products, including materials, styles, and care instructions, to assist customers effectively.

Assist in receiving, organizing, and replenishing merchandise on the sales floor, ensuring proper display and stock levels.

Process transactions accurately using the POS system, handle cash, credit, and other payment methods while maintaining a tidy and organized checkout area.

Participate in arranging product displays, window showcases, and maintaining an attractive and visually appealing store appearance to attract customers.

Develop rapport with customers, fostering lasting relationships to encourage repeat business and customer loyalty.

Work collaboratively with colleagues, supporting team goals, and contributing to a positive work environment.

Lakme Cosmetics

Office Manager JUL 2015– JUN 2018

Provide comprehensive administrative assistance to various departments, including handling correspondence, managing schedules, and organizing office operations.

Oversee office facilities, ensuring maintenance, cleanliness, and a safe working environment for employees and clients.

Manage relationships with vendors, negotiate contracts, and oversee procurement of office supplies, equipment, and services.

Maintain and update records, documents, and databases accurately, ensuring compliance with company policies and regulatory requirements.

Assist in organizing company events, meetings, and conferences, including logistical arrangements and coordination with internal stakeholders.

Provide administrative support to senior management, assisting in presentations, reports, and other ad-hoc tasks to facilitate smooth operations.

EDUCATION

Bachelor of Commerce (B. Com) JUL 2002 – JUN 2005

Maharaja Agrasen College

CERTIFICATIONS

Certified in MS Office from Udemy

NITS Computers Education

Digital Marketing Certified from eCdemy Institute.

Customer Service Certification from AARA

Registry Clerk 101 Certification from AARA

Certificate Program in Customer Service Management (Indian Institute of Management)

LANGUAGES KNOWN

Well versed in English, Hindi & Punjabi

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