JANET FISHER, SHRM-CP

**** ***** **** ***** ****, Edmond, Oklahoma 73034

Mobile: 405-***-**** ad3kxc@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished, seasoned Human Resource Business Partner with a passion to lead, inspire and develop others.

Strong business acumen and proven track record of successful HR program/process execution.

Strategic thinker with the ability to achieve results while building relationships at all levels in the organization.

Strong interpersonal skills with proven ability to communicate, influence, and motivate executive business partners, managers, teammates, cross functional groups, and individuals/teams to deliver business results.

PROFESSIONAL EXPERIENCE

HR Manager Oklahoma City, OK/Belvidere, IL August 2020 – January 2024

GXO Logistics Warehouse/supply chain environment for Aero Space and online order fulfillment.

Highlights:

Actively partner with the leadership team to train and establish uniform administration of policies.

Successfully drive staffing in a challenging transactional environment for direct hire and temp to hire models.

Work closely with leadership to assist in creating solutions to address culture and productivity issues thru better management practices.

Conduct investigations of all employee relations issues, including ethics and compliance complaints to determine corrective action based on company policy and employment law.

Developed and implemented training for inexperienced first line leaders.

Partnered with Site Managers to conduct monthly focus groups which have improved employee morale and work culture.

Partnered with leadership to plan and develop succession plans to better define opportunities for internal candidates impacting retention.

Support effective performance reviews thru calibration meetings with management to ensure uniform administration.

Manage all return-to-work issues partnering with Safety, ADA Committee and Worker’s Comp as appropriate.

Ensure appropriate government defense required ITAR and DOL documentation is filed for monthly audits.

HR Business Partner Wynnewood, OK December 2017 – Oct 2019

CVR Energy-Wynnewood Refinery Providing HR support to 400 employees.

Highlights:

Leader for Employee Relations w/ the International Union of Operating Engineers.

Partnered with Safety and Environmental to help define process improvement and employee engagement/accountability.

Facilitate HR function to meet employee-vetting requirements for Homeland Security accreditation.

Oversee and facilitate recruitment for a wide variety of positions including chemical, environmental, process engineers, operators, and technical positions.

Developed and provided manager training addressing basic management skills, reasonable suspicion, effective performance review techniques, etc.

Administer benefits, FMLA, STD and LTD.

HR support for crude transportation operations as needed.

Partner with the leadership team to align HR strategy with the strategic direction of the business.

Communicate and implement policy change.

Developed creative solutions by partnering with management team to address personnel and workplace issues, including diversity, sensitivity, and conflict resolution.

Lead the implementation of performance evaluation and management system.

HR Business Partner Oklahoma City & Dallas, TX June 2016 – December 2017

QUAD/GRAPHICS - HR support for approximately 900 employees in Oklahoma and Texas. My functions included support for Sales, Customer Service, Production, Operations, Safety, Maintenance and Warehouse.

Highlights:

Improved staffing and retention processes with focus on building teams thru better selection & management practices.

Partnered with Department Managers to define achievable goals and processes to increase success within existing training programs. Assisted with administration of apprenticeship program.

Promote employee engagement and feedback and build employee relationships.

Identify specific concerns, trends and solutions through data gathered specifically from new hires to improve retention rates and integrate new employees into the company culture and environment.

Partner with managers to drive culture change thru appropriate, consistent, and timely coaching and disciplinary action.

Responsible for the investigation and resolution of employee issues and concerns.

Identify and conduct manager training to build management skills with first line managers who have job knowledge but lack leadership skills to drive employee performance, productivity, efficiency, and customer/employee satisfaction.

Successfully drive change within the HR Department to streamline processes and provide consistent and effective support to employees and managers.

Participated in the Lean Management Practices culture including Kaizen Newspaper project tracking and solutions.

HR Business Partner Mid-Continent/ArkLaTex Region July 2014 – March 2016

Pilot Thomas Logistics - Provided HR services for approximately 700 employees in Oklahoma, Arkansas, East Texas and Louisiana. My functions included but were not limited to support for Sales, Field Operations, Safety, IT Department, and Support Services. These functions also included employee relations, benefits, payroll, administration, implementation/development of policy and procedure, worker’s compensation issues, recruitment and retention, new hire orientation, annual and supervisory training.

Highlights:

Partnered with management on issues regarding current company practices, which included liability regarding compliance within the DOL.

Assisted with the development and implementation of standardized corporate policy and job descriptions as Pilot had acquired several other oil companies and merged with Thomas Oil during my employment with the company.

Created an E-Survey and E-Exit Interview system to identify reasons for early employee turnover. These initiatives were a success because of the partnership with my corporate IT Department. Both programs were implemented company wide.

Developed and implemented a company-wide training program for our Customer Service and Dispatch employees. I also created a training program on effective coaching & discipline.

Frequently collaborated with the Corporate Safety Department to identify issues that affected both HR and Safety. Worked with Safety Department to identify an effective recognition vendor, as the current safety bonus program was ineffective.

Partnered with the Mechanic Dept. Managers to create a competency-based training program that would permit our level one mechanics to train while on the job. Increased their knowledge, skills and obtain a higher level of certification. As a result, increase in shop work quality and reduction of time spent identifying and hiring.

Manager of Human Resources Oklahoma City, OK January 2004 – July 2014

Capital Distributing- Coors & Miller Distributor - Developed and built the HR Department, as there was not a formal, designated representative previously. I was responsible for the development, revision, and implementation of all policies & procedures.

Provided support for Sales, IT, Delivery, Warehouse and Administration.

Audited FSLA status for current exempt/non-exempt to ensure compliance of current company designations.

Implemented work comp practices to bring consistency and compliance to work accommodation and return to work requirements. Defined best practice for guidelines regarding nepotism.

Developed pre-employment process, which included standardization of allowable background issues for low impact to liability for the company, including liabilities regarding negatives on driving records and criminal issues. Evaluated pay to ensure equity for existing and new employees.

Redesigned the vacation accrual program removing policy practice that penalized employees for joining in the middle of the year.

Reduced the number of years of employment for employees to receive a third week of vacation, which had a positive impact on retention.

Participated with senior management in the decision process for the benefits development programs each year.

Developed and delivered an employee satisfaction survey as part of an initiative to identify trends and opportunities for company-wide improvement.

Created a 30-day survey to poll new employees with the goal of identifying and correcting issues during the onboarding and new-hire training process to improve retention.

Drafted and investigated position statements for all EEOC and DOL charges.

Defended the company in all unemployment cases with high success rate.

Administered and oversaw all company leaves including FMLA, Work Comp and medical leaves that fell outside a federally protected leave policy.

Implemented changes in work comp process reducing incident rates resulting in significantly lowered insurance costs and injury care costs. As the Safety Coordinator, I worked specifically to improve our safety training, investigations, and procedures. I did this by developing and implementing the following:

oA return-to-work program.

oAccident reporting and investigation procedures, including the use of surveillance cameras. I personally met with every injured employee and manager to discuss improvement on equipment, or practices contributing to the accident.

oDeveloped an after accident retraining program. The employee was required to demonstrate proper procedure and sign off on training completion.

oSafety training conducted during orientation, which included the Smith Driving system, back and hand safety.

oDeveloped and chaired the Safety Committee. I standardized the agenda based on trends and issues identified through current events. Developed a meeting minutes format that identified action items, deadlines for completion and results reporting to the committee.

oEncouraged managers to address safety behavior in the field or on the floor of the warehouse as they were happening. Implemented tailgate meetings with sign off sheets.

EDUCATION

University of Central Oklahoma - Edmond, OK Bachelor of Education

Oklahoma State University - Stillwater, OK Master of Education (not completed)

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