Dorian F. Jones

IT Director, Enterprise Business Technology

Quality Assurance / Process Improvement

Chicago Illinois 60628 312-***-**** ad3kx9@r.postjobfree.com

Executive Summary

As a Director, Senior Program Manager, I exhibit a results-driven executive background with over 20 years of experience in technology and business development. Developing and executing strategic technology and / or marketing and communications initiatives. My background implies that I have the ability to align Government, Business and Health… Process Improvement based initiatives, IT or Non-IT, with broad business goals. This skill involves identifying opportunities, managing risk, defining strategies, laying the groundwork for (OCM) Organizational Change Management as it relates to implementing new technology to drive business growth (Transformation). Throughout my professional journey, I have been dedicated to successfully bringing ideas to life, even in the midst of ambiguous project situations. Guiding diverse teams towards a common goal and forging solid connections with clients has been instrumental in my career growth. By leveraging my acute analytical abilities, a collaborative mindset, and a penchant for out-of-the-box thinking,

Demonstrated Achievements

Managed multiple projects and programs for corporate and public sponsors, organizations, various stakeholders, that impacted the community at large… State of Illinois, City Colleges of Chicago, City of Chicago, State of Maine, Chicago Public Schools, African Festival of the Arts, South Shore Jazz Festival, Black Harvest Film Festival .

Project Manager of Record for the State of Maine for leading a development team for the Department of Agriculture, Conservation and Forestry (DACF). To create an Enterprise Life Sciences Application to track and assist farms impacted by per-and Polyfluoroalkyl substances (PFAS) contamination. (5-202*-*-****)

Project Manager for the State of Maine, for a vendor-based SaaS Application for the Bureau of Alcohol, Brewery and Lottery Operations (BABLO). This process improvement application will automate all paper processes for State agency, that has been plagued for over 80 years with antiquated paper processes managing liquor licensing, breweries, and collecting State excise taxes. (2-202*-**-****)

Core Competencies

Strategic Communications Enterprise Application Development Quality Assurance

Project Portfolio Management Requirements, Scope Development Agile / Waterfall Methodologies

Six Sigma Operations Management Centers of Excellence Organizational Change Management

Project Management Office Process Improvement Risk Management Ideation

Project Planning, Program Management A. I. Tools Digital Optimization

Executive Experience

Amistad Communications Group, Inc. June 2014-Present Principal, Chief Client Engagement Manager, Enterprise Project -Program Management

Analyze requirements and demonstrate problem solving, business operations, business analysis and full application development life cycle. Translate business specifications into actionable requirements including use case scenarios, models, conceptual design diagrams, and user stories to support iterative development. Partner with executive and functional leaders to steer design and implementation of robust tools and applications that improve customer satisfaction, compliance, reporting and analysis, and team productivity. Advise and support Engineering team during development life cycle. Work with clients on Enterprise solutions, development projects and hardware installations...i.e., POS Systems, Smart Screen Systems. Create Charters, build business requirements that outline strategy and sustainability for new products and or initiatives.

Clients included, State of Maine, Thrive Pet Stores, Relativity, McDonalds Corp, Wal-Mart Corp. Starbucks Corp.

Renaissance Knights Chess Foundation RKCF April 2008 to Present

Director of Development, Support and Engagement, Executive Board Member

RKCF is a 501c3 dedicated to partnerships and programs related to USCF rated Chess programs and tournaments in Chicago and the Midwest. Programs such as Afterschool Matters, Cops and Kids and Checkmate Violence have impacted inner city communities for over 16 years. As the Development Director, I am responsible for Support and Engagement by creating partnerships with corporations, City of Chicago, Office of the Mayor, various Alderman’s Offices, State of Illinois leadership all in furthering chess as a gateway to STEM programming and education. KIDS WHO CODE/ Robotics, in Partnership w/ Operation Push. Major Tournaments include, All City Public Schools Tournament, CPS-K-12 and All Girls National Tournament co-produced by United States Chess Federation and Gary Kasparov Foundation. It was through this partnership we were invited to the Obama White House June of 2016.

State of Illinois, Department of Public Health (DPH)

Deputy Director, Chief Information Officer (CIO)

April 2010 – June 2014

Supported and developed IT based charters and scopes related to Public Health and 8 Offices under the Executive Director. Led Portfolio Management Project Business and Technical Requirements and RFP for Electronic Grants Management & Tracking and Situational Awareness, Emergency Preparedness Electronic Dashboard Initiative. Managed and implemented all training for IL Dept of Public Health

Managed staff and 10 direct reports (55 employees in total)

Created functional requirements for Finance Office, Accounting Upgrade (MS Dynamics AX) Great Plains, Office 365. Assisted with network and vulnerability scanning to ensure that SOI (State of Illinois) systems were appropriately protected. Security Assessments and Validations.

Completed Projects: Food, Drug, and Dairy (FDD) Expansion & Modifications

Food and Drug Administration (FDA) Compliance & IT Technology Audits

Successfully complied with IT technology audits and FDA regulations for FDD expansion and modification projects. National Dairy FARM Implementation Program: Train the Trainer Workshops

State of Illinois (IDPH) continued…

State of Illinois, Department of Public Health (DPH) continued…

Facilitated and organized "Train the Trainer" workshops as part of the National Dairy FARM Implementation Program. Implemented measures to minimize the presence of pathogenic bacteria in raw milk by monitoring milking parlor, milk room, and dairy equipment sanitation.

Conducted inspections to minimize raw milk contamination and maintain high standards of milk production. AfiFarm Dairy Farm Management Software

Familiarity with farm applications such as AfiFarm, which interfaces with farms and dairies for herd management and automation. Interfaced with farms that utilized AfiFarm software as a crucial tool for dairy farm management and automation. Represented DPH on Federally funded IT transformation initiatives(Affordable Care Act)

Delivered DPH SharePoint Portal, IDPH Enterprise Web and DPH Social Media Strategies

State of Illinois, Dept of Human Services (DHS)

MIS Project Manager / Business Analyst-Human Capital Development

July 2007 – March 2010

Created RFP for a web-based initiative (ECMS) for the Bureau of Childcare and Development (BCCD)

Developed a web-based application for Case Management that provides a Document Management System and a Fraud Management Tracking System Re-engineered initiative that would assist the Department of Human Services, MMIS, Medicaid and KIDS (Health) by storing and retrieving all electronic Case documentation to make decisions on Eligibility, Fraud, Contracts & Payments, and Customer Service Supported and developed IT based charters and scope related to the (CCMS) Childcare Management System (RFP) Request for Proposal

Led project for a team that included 3 Process Managers, a Business Analyst, and System Architect

Developed End-User Workflow research teams (SME)

Worked with DHS CIO-PMO Office to ensure CCMS functionality would be scalable agency wide.

Developed strategy to utilize Rational Tools for Use Case Development (SCRUM / AGILE) Methodology

Participated in Strategic project management as a co- facilitator with the PMO Office as the owner of the Portfolio Management process. Monitored and reported on active projects along with ECMS, Medicaid and ALL KIDS. Instituted the Adobe Lifecycle Document Management for DHS Internal Documentation.

City Colleges of Chicago, Kennedy-King College

Director of Communications & Marketing / Digital Media

February 2003 – June 2007

Managed WKKC Public Radio as a Public Radio station, first time in its history.

Produced programming, that was funded by corporate and foundation support.

Implemented all external and internal communications for the two-year community college, including all media, print and broadcast. Edited and published the Kennedy-King Observer, a Bi-Annual College Newspaper with news and information related to the institution.

Managed a News Production Joint venture between Northwestern University Students and City Colleges of Chicago Students. This program aired weekly on WYCC-20 Public Television.

Researched and assessed new media as a new curriculum that would eventually replace the Broadcasting Department Collaborated with Fermi Labs, Batavia IL for students majoring in (STEM) disciplines Science, Technology, Engineering and Math. Leveraged the power of business intelligence and big data to fuel decision making and transitioned 60% of data warehousing applications to cloud technology.

City Colleges of Chicago (WKKC) continued…

Developed and mentored an exceptional technical staff, built a cadre of emerging leaders, and drove seamless operations with flawless execution.

Led project for Kennedy-King’s first Content Management based website.

Managed installation of Digital On-Air Pro Studio-Radio Station (WKKC)

Managed for City Colleges 250-Watt, Adult / Alternative /Public Radio Station

Implemented innovative and alternative new programming which included Jazz, Spoken Word, and a Program with New Music in all genres.

Created partnerships with other 501-c3’s throughout the City of Chicago

Managed 6 full-time radio staff employees, 15 volunteers and annual budget.

Ameritech / SBC Information Industry Services

Product Manager-Digital Media Services A/V Operations

April 1996 – January 2003

Implemented and delivered regional A/V services and corporate marketing strategies building brand awareness for Ameritech’s Ameri channel’s Scala based multimedia platform.

Produced and directed Corporate Videos for Ameritech on all verticals, including Voice, Internet, and Multimedia Platforms

Launched product and rollouts, Trade and Consumer Advertising, Domestic and International Trade Shows, (COMDEX, CES, NAB)

Collaborated with executive leaders to craft short- and long-term technology strategies aligned with organizational goals. Fully utilized PMI PMBOK processes

Documentation as it relates to Epics, User Stories, Wireframes,

Led Cross Functional teams, managed expectations, and communicated with stakeholders.

Executed global campaigns through a highly collaborative, cross-functional process from conception to launch. Lead end-to-end marketing programs for revenue driving partnerships.

Developed on & off-platform acquisition and retention strategy for Ameri-Channel, including gifting, referral, discounting, and free trial programs. Was accountable for growth KPIs including subscriber adoption and revenue. Worked closely with data related metrics to develop tracking and experimentation.

Led Cross Functional teams, managed expectations, and communicated with stakeholders.

Office Tools and Areas of Expertise

Salesforce Knowledge, Azure, AWS, Microsoft Teams, Database Admin, Guidewire, ERP,

(AEC) Adobe Experience Cloud, Help Desk Support, ServiceNow, Intercom,

Google Analytics, CorelDraw Suite, AI Tools, JIRA, Tableau, SQL, MAC OS X

Google Analytics Suite, Live Chat, NLP Tools, Ada, Nuance, Slack, SharePoint, Atrium

CCS (Call Center Software) Avaya and Genesys, Office 365, MS Project, Visio

Education

Project Management Institute PMI PMBOK Certification 2011

Columbia College Graduate School –MA Integrated Media & Technology,

Interdisciplinary Degree 1997

Columbia College, Corporate Communications, Bachelor of Arts 1990

Illinois Institute of Technology (IIT)-Information Technology 1979-1982

John Hopkins University-Covid-19 Contact Tracing Certification 2019

Rutgers University-Quality Assurance / Improvement Certification 2012

Honors and Awards

City of Chicago, City Council (Citation) Chess in Our Schools Award, Mayor Rahm Emanuel 2015/2016/2017

Chicago Defender Newspapers, Men of Excellence Award 2013

50 Most Important African Americans in Technology,11th Annual List, Washington DC, 2011

Windows of Opportunity, Chicago Housing Authority, “Touching the Spirit Award” 2010

(CHA Alumnus Award)

Certificate of Appreciation- Higher Learning Commission Self Study-NCA

(Kennedy-King College, City Colleges of Chicago, Accreditation) 2006

Nominated for an Excellence in Teaching Award, Columbia College 1997

NASCIO National Association of State CIO’s Recognition Award, National Electronic Disease

Surveillance System (I-NEDSS) 2010

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