Krysta DeOliveira

Seattle, WA 425-***-**** ad3kx3@r.postjobfree.com LinkedIn

ACCOMPLISHMENTS

• Current team is ranked in the top 100 nationally, funded $40mil in sales volume in 2023.

• Recognized for Presidents Club for being top performers the past 2 years within the mortgage organization.

CORE COMPETENCIES

Relationship Building and Retention Outstanding Client Listening Skills Dependable Relentless, Tireless, and Driven Data, Calculations, and Analysis Life-Long Learner Sensitivity to Timelines and Deadlines Communication and Collaboration Bridge-Builder Connector Networker Detailed Organized Task-Oriented Goal and Achievement Oriented Ability to Pivot and Adapt Quickly Take Initiative and Ownership of Work Open to Change Ethical, Steady, and Dependable PROFESSIONAL WORK EXPERIENCE

Sales Associate/Licensed Loan Officer - Guild Mortgage Company - Maple Valley, WA 2021 – Present

• Track and monitor lead generation to ensure a substantive sales opportunity pipeline.

• Conducts daily sales calls to establish new/maintain ongoing business with referral sources.

• 2+ years Salesforce experience, used to run reports and data to identify referral targets.

• Enter call plan and outcomes into CRM system.

• Educate referral sources and clients on loan programs and loan guidelines.

• Maintain continuity with customer as a source of information, problem solving, and educator.

• Consult with clients to create solutions that help drive change and create successful outcomes.

• Resolve and follow up on customer concerns.

• Set team and personal goals with manager and sales support team. Marketing Coordinator/Sales Associate - CrossCountry Mortgage - Renton, WA 2019-2021

• Managed a wide range of duties regarding the loan origination process.

• Analyzed credit, income, and assets for potential clients looking to purchase primary and investment properties.

• Serve as key client partner, managing status meetings and communications, and proactively addressing client needs and problems, anticipating challenges and ensuring deadline and budget adherence.

• Implemented client retention plan designed to retain future business and referrals.

• Developed marketing campaigns designed to promote new business, relationships, and increased revenues.

Sales professional with 9+ years of experience in nursing, esthetics and mortgage who has a proven track record of success in exceeding sales expectations, influencing and team collaboration. With an engaging and personable nature, I am recognized for providing outstanding customer service and building strong relationships which result in high customer retention rates. I am proficient in meeting and exceeding revenue and profit goals by building strong relationships, acquiring new clients, and identifying growth opportunities with existing clients. I excel at meeting deadlines and delivering quality results. I also understand the importance of communication, organization, and execution when it comes to ensuring projects run smoothly, to meet expectations in fast-paced environments. Master Esthetician - Stan Parente Salons - Maple Valley, WA 2018-2019

• Performs Scalp Micropigmentation- highly specialized process during which tiny deposits of pigment are positioned within the dermis to simulate a natural impression of hair follicles.

• Performs Microblading/shading- form of eyebrow tattooing that enhances the appearance of eyebrows.

• Performs customizable facial treatments to meet client’s goals. (Chemical Peels, Microdermabrasion, advanced skin treatments- laser treatments, micro-needling, hydrafacial, dermaplaning)

• Performs waxing treatments in a speedy professional manner.

• Performs lash extensions, certified in both classic and volume methods. Lead Esthetician - Bel Viso Spa and Laser Center - Sammamish, WA 2014-2019

• Performs customizable facial treatments to meet client’s goals. (Chemical Peels, Microdermabrasion, advanced skin treatments, laser treatments, micro-needling, hydrafacial, dermaplaning)

• Carry out administrative tasks, such as product inventory checks, charting, and consultations.

• Provides clients education on proper products and home care regimes.

• Knowledge in over 6 different skincare lines, including, Skinceuticals, Environ, Yonka, and Image.

• Upholding the standards of sanitation and sterilization as directed by law and spa policies and procedures.

• Punctual and always prepared for appointments.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Licensed Loan Originator, Mortgage 2021

NMLS# 2053734

Licensed Master Esthetician 2014

The Euro Institute

Certified Nursing Assistant 2012

Bellevue College

Prerequisites for Nursing Program 2010-2012

Bellevue College

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