Crystal L. Mayes

Georgia

ad3kvw@r.postjobfree.com

404-***-****

Licenses & Certification

Insurance Agent License – GA, FL

Insurance Adjuster License – GA, AL, CT, DE, FL, IN, KY, LA, ME, MI, MN, NC, OK, SC, TX, UT, WV, WY

National Producer Number: 17296838

Insurance Adjuster Earthquake Certification

Insurance Adjuster Flood Certification

State Farm Property & Casualty Certification

State Farm Auto Certification

National Flood Insurance Program Certification - FCN0070009097

TWIA Certification

Education

Bachelor's - 3 years completed in Business Admin /Finance - South University - Savannah, GA

Bachelor’s – Graduated in Metaphysics – University of Sedona – Sedona, AZ

Software Proficiency: Microsoft Office, Microsoft Excel, Outlook, Guidewire, XClaims, Xactimate, Symbility, XactAnalysis, Claim Xperience, Encompass, Calyx, BenSelect, Selerix

Work Experience

Independent Claims Adjuster Self Employed October 2017 to Present

1099 Contractor. Daily & Catastrophe claims Adjuster for various Insurance providers as needed. Types of Claims include: Wind, Hail, Water, Theft, Personal Property, Large Loss (Dwelling & Personal Property), and Third Party Administration claims. Responsibilities included the investigation & evaluation of Dwelling, Other Structure, Personal property & Loss of use losses via interviews, video, data/documentation, recorded statements, third party reports, inspection findings, gathering and securing evidence. Provide coverage analysis via in depth policy review. Write & Collaborate estimates via Xactimate. Settlement negotiation with property owners, public adjusters, contractors, attorneys & upper management. Supplement review. Individual draft authority for the issuance of checks for initial & supplemental claim payments up to $150,000.

Claims File Reviewer Self Employed September 2020 to Present

1099 Contractor. Evaluate field adjuster estimates & supporting documentation for accuracy, compliance with policies and procedures. Review repair estimates to ensure estimates are technically accurate and meet appropriate industry guidelines and standards for repair. Compile specific estimate revision requests and interact with network contractors (verbal and written) to obtain appropriate estimate corrections.

Benefits Enrollment Specialist/ Manager/Trainer Self Employed October 2015 to Present

1099 Contractor. Training, managing & conducting open insurance enrollments on behalf of Worksite, FBMC & BCI for various clients throughout the United States. Position includes entering a market to train on products available for the company, analysis of employee’s insurance needs & advising of any additional insurance products that would further stabilize clients’ financial situation.

Claims Manager Certified Restoration Group January 2018 – December 2018

1099 Contractor. Oversee & Work as a liaison with various types of claims filed by our clients from inception to completion. Inspect, evaluate, and calculate property loss to formulate an Estimate based on scope of work.

Responsible for Hiring, on boarding & payroll for all new associates.

Post-Closing Mortgage Underwriter Infinity ( Self Employed) August 2019 to Present

1099 Contractor. Conduct compliance and post close analyzation audits on Mortgage loan files originated for sale to Fannie Mae, Freddie Mac, FHA, VA, USDA or Private Investors. Review Mortgage loan files to ensure accuracy of information, verify presence of all required documents and ensure compliance of Truth in lending, REG Z, REG B and REG X guidelines. Audit servicing documentations to ensure the proper loan modification, foreclosure and/or bankruptcy procedures were followed.

Independent Contractor / Distributor ViSalus - Savannah, GA July 2011 to December 2015

Small business owner; Sales rep of health & wellness products to individuals & businesses. Responsible for the entire sales cycle; from developing accounts, prospecting and communicating with buyers to develop, manage and grow my account base.

Home Service Specialist II Bank of America Home Loans - Savannah, GA May 2009 to Oct 2011

Underwrite Conventional Level One loans. Obtain necessary information to process and complete conventional, FHA and VA mortgage loan files. Once obtained, verify all documentation for accuracy and completeness. Act as a liaison to the borrower, realtors, underwriters, appraisers, title companies, loan officers and any other related party throughout the entire loan process. Supervise the operations of the closing department to include conflict resolution, administering reports & providing post-closing solutions. Originally started as a temp through Adecco Staffing 2/1/2009 - 5/1/2009.