DAVID T. MURPHY

North Canton, OH ***** 330-***-**** ad3kvq@r.postjobfree.com

https://www.linkedin.com/in/david-murphy-ab7b5771/

MONITORING ENGINEER

Experienced Systems Engineer Professional with 15+ years of expertise in comprehensive information systems development, specializing in Linux, Windows, and Oracle server monitoring. Proficient in implementing and managing monitoring tools such as IBM Tivoli Monitoring, Microsoft System Center Operations Manager, Datadog, and WebSphere. Demonstrates exceptional communication skills and establishes productive relationships across all organizational levels.

AREAS OF EXPERTISE

Hardware: Linux Red Hat 7 Windows 2012 R2 Windows 2019 Datacenter Windows 2019 standard IBM P780 IBM 8202-E43 IBM 3690 IBM 9111-520 IBM Power 570/595 IBM 3550 IBM 780 IBM 9179 IBM 9117 VMWARE 5.0.0 Client IBM RISC 6000 SUN SPARC Workstations SUN SPARC Enterprise M5000 Sunfire 280R IBM Hardware Management Console V7R7 HP9000 SUN Storedge 100 ADIC Scalar 100 Tape Library StorageTEK Silos Hubs Routers.

Software: IBM Tivoli Monitoring 6.3.0.1 Microsoft System Center Operations Manager 2012 Microsoft System Center Operations Manger 2019 Tivoli Websphere 5.1 7.0 Veritas Volume Manager Veritas Netbackup 3 and 6.5 IBM Tivoli Tools include: Endpoint Management Console SRM 7.4.0.1 SPC 4.2 Integrated Platform 1.1 Netcool 7.3.0 SRM Console Version 7 IBM Services Enablement Console.

Languages: Korn Shell C Shell Bourne Shell PowerShell 5.1 Perl Python/Jython.

Operating Systems: AIX 5.5 AIX 6.1 AIX 7.1 Solaris 10 HPUX 10 HPUX 11.3 Linux Redhat 5.7 Linux Red Hat 6.2 Oracle Linux 6 Windows 2000 Windows 2003 Windows 2008 Windows 2012 R2 Windows 2016 Windows 2016 standard Windows 2019 Datacenter Windows 2019 standard.

Database Platforms: Microsoft SQL Server 2019 Microsoft SQL Server 2016 DB2 Version 8.1 Oracle 8 Oracle 10 Peregrine Service Center and Asset Center Clarion Microsoft Access.

PROFESSIONAL EXPERIENCE

Allstate Insurance Company, Hudson, OH March 2015 - August 2023

ATSV Service Engineer Sr.

Tivoli Monitoring 2015 – 2023

Led and executed advanced technical support and maintenance activities for the company's Automated Transaction Service Validation system, ensuring its optimal performance and reliability.

Successfully implemented server monitoring for 18,000 Linux servers, Windows servers, and agentless devices, ensuring comprehensive and proactive system oversight.

Developed and implemented custom situations for disk, memory, CPU, network, and applications, enhancing monitoring capabilities and enabling efficient issue detection and resolution.

Created customized Navigator views for clients, improving user experience and providing tailored insights for effective system management.

Took charge of day-to-day administration of the TEPS console, ensuring smooth operations and optimizing performance.

Installed and configured Tivoli agents, enabling seamless integration with monitored systems and enhancing data collection capabilities.

Updated Tivoli certificates for Oracle Java, ensuring secure and uninterrupted communication between Tivoli components.

Efficiently balanced gateways using scripts, ensuring optimal distribution of workload and enhancing system performance.

Successfully migrated Tivoli Enterprise Console to new Linux servers using Korn Shell scripts, effectively transferring situations, managed system lists, and navigator views, ensuring continuity and minimizing downtime.

Leveraged Korn Shell scripts extensively to automate TEPS functions, streamlining server configurations and managing managed systems lists efficiently.

Utilized JSON to send alerts to the messaging system, enabling real-time notifications for critical events and ensuring timely response.

Developed a comprehensive Troubleshooting guide for Tivoli agents, providing a valuable resource for issue resolution and enhancing system stability.

Conducted thorough training sessions for administrators in Tivoli, equipping them with the necessary skills to effectively manage and maintain the system.

Created a detailed reference guide for TACMD commands, empowering administrators with a comprehensive resource for efficient command execution.

Provided user training on navigating custom Navigator views, enabling users to leverage the system's capabilities and access relevant insights.

Ensured adherence to monitoring standards while creating situations, guaranteeing consistency and accuracy in monitoring and alerting.

Actively participated in server patching activities, ensuring systems were up-to-date with the latest security patches and enhancements.

Contributed to 24/7 support, providing prompt and effective assistance to resolve critical system issues and minimize downtime.

System Center Operations Manager 2017 – 2023

Oversaw the monitoring, maintenance, and optimization of the company's IT infrastructure using System Center Operations Manager, ensured proactive identification and resolution of issues to maximize system performance and reliability.

SCOM versions 2012 and 2019.

Acted as a Subject Matter Expert by supporting 2 environments each with 5 management servers 5 gateway servers, and two database servers that managed over 8,000 agents on Windows 2012, Windows 2016 and Windows 2019 servers.

Supported lab environment and provided day-to-day support.

Created dashboards for users as well as custom rules and monitors for CPU, disk, memory, and applications.

Used PowerShell scripts extensively to maximize use of limited resourses for managing agents, automating monitoring, and increasing efficiency. By relying less on less on the TEPS console and more on automation we were able to move two admins to other server areas.

Cross-trained Tivoli administrators in SCOM and assigned tasks.

Created Administrator’s Guide to aid in creating dashboards, rules, monitors, overrides, and reports.

Created Users guide on using web console and creating custom reports through the desktop console.

Maintained OperationsManager, OperationsManagerDW, and Reporting databases on SQL Server 2012.

Kept software on the management and gateway servers current by upgrading when required.

Lead the effort to upgrade SCOM to 2019 and SQL Server 2019 for the lab and production environments. Architected and submitted requests for servers. Created new user and group accounts. Upgraded software on the servers. Worked with Microsoft to install and configure SCOM software. Ported managed servers and unsealed management packs to new environments. Dual homed management and gateway servers and SCOM agents on each server to communicate with the current and new environments. Created failovers for all SCOM servers. This upgrade provided admins with additional monitoring tools to enhance support and gave the users faster and more reliable access to web browser consoles.

Participated in 24/7 support.

Datadog 2016 - 2017

Worked with the Datadog team to incorporate Tier 1-4 Linux and Windows serves into Datadog Version 5 to replace other monitoring tools like Dynatrace.

Created Dashboards for Linux and Windows monitoring.

Created simple monitors for disk, CPU, and memory. Set thresholds and alerting for each. The metrics returned were compared to existing tools for accuracy and speed in dashboard updates. This helped determine whether the tool was desirable.

Worked with Datadog on inclusion of parameters in the yaml file for various monitoring.

Used PowerShell with Datadog metrics spreadsheets to create meaningful reports for users.

FedEx Ship Center, Moon Township, PA September 2014 - March 2015

Contract Programmer

Contract position to update legacy programs and teach Kornshell and Pearl scripting to the system administrators. Worked with administrators as they gradually took over script conversion.

American Eagle Outfitters Warrendale, PA October 2013 - September 2014

Linux System Administrator

Managed and maintained the Linux server environment, ensuring its stability, security, and efficient operation to support the company's IT infrastructure.

Member of the Unix Storage and Platform Group and the Storage Group.

Installed and configured Linux Red Hat 6 32 and 64 bit operating systems on IBM 3650 m4 servers.

Installed and configured Oracle Linux 6 64 bit operating system on IBM Power 7 780 Servers.

Created partitions, physical and logical volumes, and filesystems on all servers to meet application software demands.

Performed NIC bonding as required; Performed NFS mounts and edited the fstab.

Installed Netbackup 6.5.4 on physical servers.

Registered Linux Red Hat servers with Red Hat Satellite. Logged into Satellite to confirm registration and connection.

Registered Oracle Linux servers with Oracle Unbreakable Network. Logged into network to confirm registration and connection.

Edited up2date file with proxy server.

Installed Nagios 11 monitoring agent on production servers and verified installation. This enabled monitoring of server metrics to keep servers operational 24/7.

Used Vmware vSphere 5.0.0 Client to to install VM tools on virtual server installations.

Provided daily support for users.

Installed ksplice for kernel tuning.

Used yum for software installations, updates, and server patching.

Edited security files to allow groups and users to use sudo.

Assisted AIX team with IBM Power 7 9179 and 9117-mmb servers using AIX 6.2 and 7.1.

Created startup and shutdown scripts for Oracle.

ADDITIONAL RELEVANT EXPERIENCE

PNC Strongsville Tech Center, Strongsville, OH

Linux Engineer

IBM Global Services, Columbus, OH

Unix Administrator

EDUCATION & TRAINING

Associate in Business Administration (A.BA.)

Southern Ohio College Cincinnati, OH

TIVOLI Comprehensive Technical Training.

BMC Patrol for Server Management 3.4.

TIVOLI Storage Manager 4.1.

DB2 Database Administration-Single Partition.

VERITAS Netbackup 6.5 for UNIX Administration.

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