Grace M. Sarsfield

GS

PERSONAL PROFILE

Dedicated and seasoned professional with over 25 years of experience in the logistics and supply chain industry, showcasing a proven track record in various roles and organizations. Possessing an in-depth understanding of freight, international logistics, ocean transportation, container shipping, and export regulations, I am committed to delivering precise and punctual documentation to facilitate seamless operations. My passion lies in ensuring efficiency and accuracy in documentation processes, contributing to the overall success and growth of the company and its clients. Authorized to work in the US for any employer, I am eager to bring my wealth of experience and expertise to a dynamic role as an Ocean Export Documentation Specialist.

STRENGTHS & CAPABILITIES

Proven track record of providing accurate and error-free export documentation, ensuring compliance with legal and regulatory standards.

Adept at managing tight deadlines and handling multiple documentation tasks simultaneously, ensuring timely submission and efficient operations.

Meticulous attention to detail in reviewing and preparing shipping documents, invoices, and other essential paperwork.

Strong verbal and written communication skills for effective collaboration with internal teams, clients, and government agencies involved in the export process.

Ability to identify and resolve issues related to documentation, customs clearance, and transportation, ensuring smooth and uninterrupted export processes.

Customer-focused approach with a commitment to providing exceptional service, addressing client inquiries, and maintaining positive relationships.

Demonstrated ability to adapt to changes in regulations, industry trends, and company processes, ensuring ongoing compliance and operational effectiveness.

PROFESSIONAL EXPERIENCE

Document Specialist

Craft Multimodal - Downers Grove, IL

February 2021 to August 2023

Served as a Documentation Specialist at CRAFT GROUP with over 29 years of experience in ocean logistics, shipping, and export.

Demonstrated proficiency in tasks such as entering shipper's instructions, manifesting, releasing bills of lading, closing files, and sending pre-alerts.

Showcased strong communication and customer service skills by regularly responding to emails and phone calls from clients and coworkers.

Well-versed in various aspects of documentation processes, ensuring accuracy and efficiency in handling responsibilities.

City Treasurer

City of Hickman - Hickman, KY

January 2019 to February 2021

Responsible for managing the City's bank accounts, overseeing money transfers, and setting up bill payments.

Successfully handled DRA grants, FEMA, and KIA funds to ensure proper financial management.

Assisted customers in the payment process for their water and gas bills, ensuring a smooth and efficient service.

Issued invoices to businesses that engaged in transactions with the City, maintaining accurate financial records.

Regularly prepared and issued monthly balance sheets and budget tracking reports for commissioners' meetings.

LCL Documentation Specialist

Carotrans International, NVOCC - Oakbrook Terrace, IL

June 2008 to October 2018

Managed email and phone communications efficiently.

Performed tasks such as entering Shipper's Instructions, manifesting, releasing bills of lading, closing files, and sending pre-alerts.

Collaborated with and assisted co-workers in various tasks.

Provided support to the team leader (supervisor) during her absence, ensuring continuity in operations.

Responsible for managing the City's bank accounts, overseeing money transfers, and setting up bill payments.

Successfully handled DRA grants, FEMA, and KIA funds to ensure proper financial management.

Assisted customers in the payment process for their water and gas bills, ensuring a smooth and efficient service.

Issued invoices to businesses that engaged in transactions with the City, maintaining accurate financial records.

Regularly prepared and issued monthly balance sheets and budget tracking reports for commissioners' meetings.

NextStep, Remote - Seattle, Washington Director, Academic Program Operations

11/2019 - 12/2022

Improve nurse aide content across didactic, lab, and clinical competencies.

Maintain high state pass rates, exceeding averages.

Develop engaging learning content for adult learners.

Align content with regulations and state exam requirements.

Lead a 40-member team, focusing on goals and graduation rates.

Collaborate with various teams for compliance and success.

Manage budget, analyze variances, and take corrective actions.

Enhance mentorship program for learner success.

Oversee hiring, evaluations, training of instructors and staff.

Nurse Aide Content Creator & Project Manager

2/2019 - 11/2019

Led the creation of 136 nurse aide skills and videos.

Ensured compliance with state and federal regulations.

Developed nurse aide program and content strategy.

Managed editorial and writing teams.

Crafted video scripts and on-screen directions.

Mentored nurse writers and editors.

Collaborated with subject matter experts.

Improve nurse aide content across didactic, lab, and clinical competencies.

Maintain high state pass rates, exceeding averages.

Develop engaging learning content for adult learners.

Align content with regulations and state exam requirements.

Lead a 40-member team, focusing on goals and graduation rates.

SAIT Capstone Project (Scoria) – Network Traffic Analyzer with IDS functionality

Jan – Apr 2023

Taught 3rd Year Psychology: Neuroscience, Brain, Behavior.

Collaborated with researchers on journal articles.

Achieved high student survey scores: 4.5 - 4.6 out of 5.

Provide application assistance for Financials Accounting implementation (GL, AP, Fixed Assets, Investment)

Aid financial institution clients in Prologue Financials database creation and financial report setup

Review final databases for production readiness and quality standards.

Define and set up product configuration, including Chart of Accounts and data elements.

Collaborate with clients and data providers on data file requirements and preparation.

Resolve data setup issues independently.

Deliver client training and production support (onsite, WebEx, classroom)

Coordinate schedules, hosted tenant provisioning, and core interface activities

Monitor project plan, manage expectations, ensure production readiness.

Treasury Fulfillment Project Manager for Public Sector Bank of America Merrill Lynch

Mar 2019 - Dec 2022 (3 years 10 months)

Primary interface for med/high revenue public sector clients

Lead and coordinate complex treasury, cash management, card, and depository product implementations.

Manage relationships, servicing, and technical assistance for smooth implementations.

Offer consultative guidance during implementation.

Conduct internal and external client calls, utilizing project management and technical skills.

Address internal client team requests and troubleshoot issues.

Engage key stakeholders throughout the implementation process.

Managed delivery department for local, curbside, and state-wide shipments using CityHive and Vision Commerce.

Helped customers find wines and spirits for special occasions, pairings, gift baskets, and corporate orders.

Led store-wide inventory process and actively participated.

Assisted customers and team members in selecting wines, spirits, and craft beers, and arranging product displays.

Maintained frequent communication with local vendors and distributors for special orders.

Creating SEO case studies and content based on web-based developments by coworkers.

Writing blog posts for independent business clients on various topics and genres.

Developing content calendars for independent clients.

Conducted safety inspections on trucks and trailers before each trip and reported maintenance concerns.

Unloaded packages from trucks carefully to ensure goods were delivered without damage.

Checked shipping papers to identify the nature of the load and hazardous materials, if any.

Proficient in tactical planning and convoy defense techniques.

Supervised or operated wheeled vehicles, organized convoys, dispatched vehicles, verified vehicle logbooks, compiled time, mileage, and load data, and performed self-recovery operations as a Motor Transport Operator SGT.

Skilled in operating all classes of wheeled vehicles and served as the primary trainer of Soldiers.

Identified and selected candidates for recruitment while overseeing Army Recruiting substation operations.

Planned and executed lead-generation activities to support the annual recruiting mission.

Conducted interviews, screenings, tests, and evaluations to achieve recruiting goals.

Established and maintained coordination with educational institutions and communities for recruiting and awareness programs.

Informed interested individuals about military obligations, career opportunities, and benefits.

Prepared case files for enlistment and commission applications.

Participated in community activities and special events to promote recruitment.

Monitored recruiting activities and maintained market data for goal allocation.

Utilized databases, online forums, and social media to attract suitable recruits.

Enhanced regular Army recruitment by 80% within a quarter through training and mentoring three recruiters.

Recognized as the top recruiter in the Downers Grove Recruiting Company for FY 2017, with 24 contracts written for the Chicago Battalion.

Enhancing customer satisfaction through safe and timely transportation and delivery of goods.

Loading and unloading items for delivery.

Handling delivery scheduling and rescheduling with customers as needed.

Fastenal Atlanta, Ga Accounts Receivable

January 2018 – September 2020

Record customer payments, including cash, check, and credit card transactions.

Keep receivables up-to-date by calculating outstanding invoices.

Investigate account discrepancies by obtaining information from sales and trade promotions.

Address valid or authorized deductions through adjusting entries.

Handle invalid or unauthorized deductions following pending deductions procedures.

Wholefoods Market Atlanta, Georgia Frontend / Cash office Supervisor

May 2012 – December 2017

Evaluate team members and manage daily department operations.

Provide courteous, friendly, and effective service to customers and team members for positive company branding.

Lead cash office team, overseeing daily balancing, bank deposit preparation, and paperwork reconciliation for sales reports.

Ensure smooth preparation of daily deposits for armored transport pickup.

Maintain accurate daily work records for store accountant and storage needs.

Supported internal end-users, addressing hardware, software, and network problems.

Resolved complex technical issues, escalating when needed for timely solutions.

Performed remote troubleshooting using Bomgar and SCCM.

Logged and documented support requests in ServiceNow.

Assisted end-users with account troubleshooting, password reset, and Smartcard Login.

Conducted software installations and upgrades on workstations and laptops.

Identified and resolved user access issues to shared network resources.

Performed basic troubleshooting of networking technologies and protocols, including IP addressing, DNS, DHCP, and VPN client configuration.

Manage staff recruitment, including phone screens, interviews, and background checks in the Accurate system.

Conduct new hire onboarding and orientations, providing ongoing support and ensuring adherence to safety protocols.

Handle weekly payroll functions using the EPAY payroll system.

Supervise the Janitorial department of 40+ employees across all shifts to maintain Amazon facility cleanliness.

Schedule and assign daily cleaning tasks and monthly projects, conducting facility tours to meet IH and Amazon standards.

Attend daily Amazon management meetings to stay informed and support the team.

Collaborate with other department leaders, utilizing effective communication and determination to achieve shared objectives.

Resolved technical issues via email and phone for non-technical clients using Labor Management software in the hospitality industry.

Identified and documented customer-impacting software bugs, replicating conditions for resolution with the engineering team.

Proactively identified at-risk customers and collaborated with Client Success Managers to retain them by implementing appropriate solutions.

Diagnosed and resolved data integration problems between the company's software and third-party providers.

Recommended solutions for third-party providers and coded scripts to ensure smooth client operations.

Software Support Analyst Tarkenton Companies

01/2015 to 02/2019

Supported legal sales associates in marketing web-based software across the U.S. and Canada.

Conducted remote diagnostics and troubleshooting for end-user issues, ensuring complete documentation of help desk tickets.

Assisted clients with web-based software applications and provided overall customer support.

Collaborated with the development team to resolve customer issues, testing CRM platforms and social media monitoring tools, and giving feedback.

empowerment.

Skillfully manage competing priorities and plan activities logically.

Create project plans based on customer requirements and input from stakeholders.

Successfully oversaw and performed installations for 8 major convenience store remodels.

Managed 5 systems, including cabling, Point-of-Sale equipment, CCTV monitoring, and Security Listening System.

Completed each remodel within 30-45 days, serving 4 retail merchants and a restaurant chain.

Established and developed a team from 2 members supporting 1 market to a team of 15 supporting 5 markets.

Provided direction, support, and motivation to the team, ensuring the achievement of operational goals through personalized 1:1 support, career development, coaching, and mentoring.

Successfully executed projects involving market reviews, operational improvements, and market strategy development in collaboration with global cross-functional teams.

Managed internal vendor partnerships to influence future launches and reduce operating costs.

Demonstrated strong leadership during challenging situations, guiding the team through elections and crises, and working with partners to influence policy and platform integrity changes.

Built and led a successful team, expanding the global training function by 50% and enhancing the team's capabilities to cater to a diverse, multicultural audience.

Spearheaded a complete revamp of the global onboarding training program, introducing a new digital content strategy for engaging and effective learning, leading to improved retention and quicker proficiency.

Collaborated with Policy and Quality teams to identify and address immediate training needs, ensuring continuous improvement and alignment with organizational goals.

Facilitated the scaling of support operations by launching 15 vendor sites worldwide within 3 years, resulting in improved support metrics, higher customer satisfaction (CSAT), increased efficiency, and cost saving

Managed 74 instructors and supervised 479 US Combat Control and International students from 21 nations.

Maintained training records in a proprietary database and assisted in course development and syllabus changes.

Led an 80-hour training upgrade to enhance program effectiveness.

Conducted nearly 600 end-of-course surveys to gather critical feedback, ensuring high-quality training and 100% leadership engagement.

Spearheaded a rewrite of the Fundamentals course, resulting in increased relevance and efficiency with 11 units, 43 objectives, and 74 science and technical studies items.

Ensured training compliance for 74 personnel by overseeing 27K hours and instructor certifications.

Dedicated 1.6K hours as a Sexual Assault Victim Advocate, providing support to 4 clients and responding to 3 incidents, fostering a climate of support and resiliency.

Led procurement process from start to finish, including requests for proposals and invitations to bid.

Ensured proper allocation of resources for employees.

Offered top-level administrative support to two senior executives and ten direct reports.

Created and maintained spreadsheets to track, analyze, and report on performance data.

Conducted thorough investigations into sensitive matters such as harassment and discrimination, collaborating with legal counsel when needed.

Supported employee onboarding and retention through guidance on interview methodologies and talent selection.

Conducted training sessions on HR topics for employees and leadership.

Conducted exit interviews to gather feedback for organizational improvement.

Provided candid advice on HR practices, talent placement, and risk management to business leaders.

Prepared takeoffs from architectural drawings.

Created and submitted project bids.

Managed crews and oversaw projects from initiation to completion.

Reviewed contracts and ensured compliance.

Conducted job site inspections.

Acted as the primary contact for General Contractors (GCs) and Superintendents.

Procured parts and materials for projects.

Developed trim sheets as needed.

Frontier f/k/a Verizon Communications December 2006 to October 2017

Frontier Communications, f/k/a Verizon – Tampa, Florida

Providing excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction.

Assisting in sales and marketing efforts, promoting products and services, and supporting sales teams in achieving targets.

Offering technical assistance to customers with regards to telecommunication services, internet connectivity, and other related issues.

Installing and maintaining telecommunication equipment and services for residential and business customers.

Diagnosing and resolving network and connectivity problems, ensuring minimal downtime for customers.

Handling billing inquiries, processing payments, and managing customer accounts effectively.

Assisted the Corporate Curriculum and Instructional Officer in implementing effective curriculum plans across 9 campuses in Triumph Public High Schools Charter School districts located in Laredo, Lubbock, El Paso, and the Rio Grande Valley.

Provided support to principals and teachers in managing curriculum systems like Eduphoria, SuccessED, and the Texas Assessment Management System.

Streamlined HR department workflows for new hires and terminations using a checklist.

Led the implementation of Livebinder for collecting resources, lesson plans, and curriculum templates in Eduphoria.

Health Educator/Intern Healthy Futures of Texas, San Antonio, Texas

June 2018 – October 2018

Developed and implemented educational programs on sexual health, including Draw the Line, Big Decisions, S.H.A.R.P, and Seventeen days.

Conducted interviews with high school students interested in joining the Youth Advocacy Council.

Collaborated with various stakeholders, including HHSC State Evaluator, Prevention Staff, and other PRC Data Coordinators, to enhance statewide substance abuse prevention efforts.

Conducted Epidemiological Workgroups with regional community stakeholders to identify substance use patterns.

Contributed to the development of the Regional Needs Assessment, focusing on region-specific issues related to the Strategic Prevention Framework and Social Determinants of health.

Utilized Community Agreements as a valuable reference tool for other prevention resources in the community.

Closed sales, built contracts, and presented merchandise to meet client preferences.

SODEXO Raleigh, NC Retail Supervisor

2016 to 2019

Supervised 30+ employees, preparing budgets and implementing sales strategies.

Managed pricing policies, daily coupons, and customer service to boost sales.

Achieved targeted sales goals, attracting 200+ doctors, nurses, patients, and visitors monthly.

Consistently scored high (97-99.6%) in annual health inspections for three years.

Assisted in new employee orientations, contributing to a 97% retention rate.

Recognized as a "Five Star Supervisor" for exceptional patient care delivery.

Provided expert consultation to prospective applicants and various military branches, delivering comprehensive IT technical training programs tailored to their unique needs and requirements.

Collaborated with the Vice President of Admissions to establish and forecast marketing plans and projected class start outcomes. Assisted in developing specific budgets and ensuring compliance with relevant processes and procedures.

Responsible for achieving 100% of targeted sales and recruitment initiatives for B2C and B2B.

Top Consultant Industry Performer in the Million Dollar Club

Maintained annual sales revenue over $1.5-$2 million over 8 years, proven track record.

Trained & developed team & minimize staff turnover.

Assisted senior management in the development and implementation of training programs.

Continuous review of process improvement metrics to ensure quality customer service.

Promoted school marketing and promotional activities, recruitment efforts.

Proactively identified and pursued potential agency/corporate candidates as well as external funding sources to support the organization's goals and initiatives.

GA

Contact

Professional Skills

Scanning

Document Control

Logistics

Team Lead

NVOCC

Freight Experience

Time Management

Detail-Oriented

Communication Skills

Problem-Solving

Customer Service

Team Collaboration

Adaptability

Problem Resolution

Organization

Quality Assurance

Project Management

Change Management

Strategic Planning

Decision Making

Critical Thinking

Interpersonal Skills

Implementations

Troubleshooting

Microsoft Project

Product Development

Atlassian JIRA

Customer Service and Satisfaction

Product Backlog Management

Stakeholder Management

Project Management

Team Management

Time Management

Communication

Budget Management

Technical Knowledge

Quality Assurance

Leadership

Problem Solving

Data analysis

Change Management

Relationship Management

Change Management

Conflict Resolution

Analytical Skills

Relationship Building

Critical Thinking Under Stress

Continuous Learning

Adaptability and Resilience

FCL Documentation Team Leader

VANGUARD LOGISTICS - Carol Stream, IL

November 2000 to May 2008

Additionally, served as Lead Agent and Floater Personnel.

Assisted seven department members with problem-solving and meeting deadlines.

Managed urgent tasks that required immediate attention.

Handled tasks like dispersing faxes and addressing accounting issues.

Responsible for a personal account, including entering and releasing bills of lading.

Covered for colleagues during sick leave or vacations.

Responded to phones and emails from customers and agents.

Export Operations Clerk

O.C.I. FORWARDING SERVICES, INC - Addison, IL

August 1995 to November 2000

Scheduled freight pick-ups.

Booked ocean export shipments to the Netherlands and United Kingdom.

Handled data entry and retrieval of files.

Conducted customer service, including follow-up calls with clientele.

Managed filing, maintenance, and routing of bills.

Invoiced overseas agents or customers.

Obtained rates for customers and agents promptly.

Export Documentation Coordinator

DIRECT CONTAINER LINE, INC

September 1990 to July 1995

Documented export destinations.

Conducted data entry and retrieval of files.

Provided customer service.

Followed up with clientele through phone calls.

Maintained and organized files.

Managed the routing of bills.

ASSESSMENTS

Work Style: Reliability — Proficient

November 2018

Evaluates a candidate's reliability and commitment to attendance at work.

Full results: Proficient

Data entry: Accuracy — Familiar

December 2020

Rapid and precise data entry.

Full results: Familiar

Indeed Assessments offers skills tests that do not reflect a license or certification, nor do they indicate ongoing development in any professional field.

Ceridian Dayforce Timekeeping

eTime (ADP)

GlobalView & GPS (SAP)

PeopleSoft

Workday

Smartsheet

SharePoint

ServiceNow

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

Remote Communication

Recruiting

Onboarding

Employee Relations

Problem-solving

Multitasking

Benefits

Organization

SHRM-CP

AFFILIATION

Treasurer on the Board of Directors at Bayou Community Federal Credit Union in St. Gabriel, LA.

Earned an MBA from Colorado Technical University Online in January 2022, with a focus on Leadership.

Completed a Bachelor of Science degree in Leadership from Trident University Online in March 2019.

Obtained an Associate of Science degree in Business Management from Grantham University in May 2014.

AFFILIATIONS

Veterans Association Notary Public and National Association of Notary Public

ADDITIONAL INFORMATION

United States Army Drivers Badge Awards

Army Commendation Medal recipient

Army Certificate of Achievement Award for Afghanistan Operation Enduring Freedom and Afghanistan Operation New Dawn

Current Rank: High Sergeant; promotion pending to Staff Sergeant within 90 days.

CERTIFICATIONS

Certified DOD Security Clearance

Awarded the Employee of the Quarter.

Achieved maximum performance bonus consistently.

Recognized as a consistent top performer in quality, adherence, call times, and call documentation metrics.

Capella University, Minneapolis, Minnesota

Masters in Public Health, General Public Health, Jan 2017 - Dec 2019

Relevant Coursework:

Public Health Planning and Evaluation

Social Determinates of Health Equity

Psychological, Behavioral, and Social Issues in Public Health

Texas State University, San Marcos, Texas

Bachelor of Science, Psychology, August 2011 - August 2015

Special Emphasis: Biology, Pre-Medicine

Relevant Coursework:

Social Psychology

Cultural Anthropology

Lifespan Development

Bachelor of Arts in Psychology with a focus on Behavioral and Operant Conditioning from the University of North Carolina - Charlotte

Graduated with Honors, GPA 3.54

Executive Leadership Graduate Degree from the University of California Berkeley Haas EMDA Program in 2002

Contact this candidate