YOLANDA MUÑOZ

646-***-**** • ad3kuv@r.postjobfree.com

Education

Taylor Business Institute, New York, NY

Royal Business Institute, Ny Ny

Computer/Technical Skills

Bilingual (English/Spanish)

Microsoft Office, Google Sheets, Outlook – Systems: IDX, Crown, Crown Scan, Insurance Authorization Systems Certified – BLS

Certified – EKG TECH

Relevant Experience

Liberty Lending November 2021-Present

Customer Experience Specialist

• Identify Customer needs and taking proactive steps to maintain positive experiences

• Respond to customer queries in a timely and effective manner, via phone and email

• Collaborate with internal departments and optimize customer service and brand awareness

• Excellent communicator, collaboration and problem -solving skills.

• Documenting processes and logging technical issues, customer compliments and complaints

• Analyzing customer feedback on product ranges, new releases and preparing reports Front Office Supervisor June 2019-December 2020

Kelly Vision Center - New York, New York

• Organize and schedule department meetings/post-surgery appointments.

• Develop administrative staff by providing educational opportunities and bi-quarterly trainings.

• Social Media Marketer/Manager

• Verify Insurances and serve as liaison with higher administration. Senior Secretary - Neurology Department Sept 2017-June 2019 Columbia Presbyterian Hospital- New York City, NY

• Contact health insurances for patient medical and prescription authorizations.

• Maintain calendars, schedule staff meetings and conference calls via Microsoft Outlook.

• Support hospital compliance with Patient Safety Goals.

• Resolve patient issues with compassion and confidence within the expected timeframe.

• Scan all necessary patient documentation upon final authorization confirmation. Administrative Coordinator Jun 2015-Nov 2016

Prodigy Properties – West Palm Beach, FL

• Social Media Marketer/Manager

• Order all office supplies and equipment to ensure adequate resources for office operations.

• Answer all real estate calls/inquiries and direct to the proper agent for follow up.

• Maintain office calendar via Outlook for staff meetings and office announcements. Front Desk Manager Sept 2011-June 2015

Hospital for Special Surgery – Spine & Sport – Jupiter, FL

• Manage a fast-paced office and switchboard while maintaining a high level of customer service.

• Social Media Marketer/Manager

• Verify insurance service coverage in addition to obtaining referrals and authorizations.

• Post charges and generate invoices for patients at time of service; assist with all payment methods.

• Coordinate all rehabilitation specific expos and arrange all office staff travel itineraries and expense reimbursements.

• Arrange and set up conference room for meetings and catering events. Office Manager April 2005-Sept 2011

Hospital for Special Surgery - New York, N.Y

• HR responsibilities including tracking hours, managing time off, vacation time & maintaining employee files.

• Process purchase orders in order to audit office invoices.

• Supervise and provide training for office staff to assure maintenance of routine daily lab operations.

• Maintain outlook calendar and office schedules for Director; set up conference and travel arrangements.

• Manage the calculation and disbursement of the bi-weekly payroll.

• Supporting Compliance with Patient Safety Goals. REFERENCES AVAILABLE UPON REQUEST

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