Customer Service Security Officer
Resume:
Tiona Callaway
Ellenwood, GA *****
********.*****@******.***
Authorized to work in the US for any employer
Work Experience
Certified Lube Technician
Take 5 Oil Change - Decatur, GA
December 2022 to May 2023
Drain engine oil and add new oil to a car's engine. Inspect engines for leaks. Top off other fluids in the transmission or braking system. Perform tire pressure checks and rotations and inflate as needed. Quality Control Inspector
Plaid Enterprises - Lithonia, GA
April 2022 to October 2022
Monitoring operations to ensure that they meet production standards. Recommending adjustments to the assembly or production process. Inspecting, testing, or measuring materials or products being produced. Measuring products with rulers, calipers, gauges, or micrometers. Package Handler
FedEx Ground - Ellenwood, GA
March 2021 to September 2021
Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/ or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. Security Officer
SAKOM Services - Stone Mountain, GA
January 2020 to December 2020
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Assistant Manager
Hibbett Sports - Ellenwood, GA
April 2020 to September 2020
Basically I was in the process of learning about hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. Also researching competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. And I get to better my customer service
Security Officer
NORRED & ASSOCIATES, INC. - Atlanta, GA
February 2020 to April 2020
I Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtaining help by sounding alarms. Prevented losses and damage by reporting irregularities; informed violators of policy and procedures; restraining trespassers.
Sales Agent
COMMUNICATION SOLUTIONS - Springfield, MO
April 2019 to September 2019
Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers. Maintaining positive business relationships to ensure future sales.
Sales Associate
METRO BY T-MOBILE - Decatur, GA
March 2019 to May 2019
RESPONSIBLE FOR Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals. Directing customers to merchandise within the store. Increasing in store sales Cashier/Customer Service
WENDYS - Ellenwood, GA
March 2018 to May 2018
Ensured customers had a positive experience, aiming to ensure their return and business. Received and processed payments by cash, check, credit card and automatic debit. Processed POS and balanced cash drawer on daily basis
Education
High school diploma in Academics
Alcovy High School - Covington, GA
December 2015 to May 2017
Skills
• Customer Service Assessments Sales Skills: Influence & Negotiation -- Completed August 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: https:// share.indeedassessments.com/share
• assignment/dtcvb-v9qt3c-ev Spreadsheets with Microsoft Excel -- Completed August 2019 Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/share
• assignment/oykwcxmgx6hukyjx Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
• Leadership
• Management
• Caregiving
• Hospitality
• Driving
Certifications and Licenses
CPR Certification
June 2020 to Present
CPR & AED
June 2020 to Present
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