Tamara C. Smith

**** ******* **. ***.#* Jacksonville Florida 32277 Cell: 470-***-****

e-mail: ad3kun@r.postjobfree.com

Seeking position in…

Management

Management / Employee Training /

/ Reporting /

“Serving and Securing people and property”

“Over 22 years experience as a security officer representative including training, report entry, supervision of officers, client relations and general daily operations.”

AREAS OF EXPERTISE

CPR/AED/First Aid trained

Closed Circuit Television Cameras

Team Building and Motivator

Responsible/ Accountable

Partnerships and Alliances

Customer Service/Concierge skills

Pro-active/ follow up procedures

Report Writing/Investigating

Software Knowledge: Windows 365 Outlook, Microsoft Excel, Microsoft Word, typing skills

KEY CAREER ACCOMPLISHMENTS

PROFESSIONAL PROFILE

Developed and implemented security Post Orders for the American Cancer Society, assist with Post Orders for Peachtree Condominiums, and Atlantic Center Plaza. Consistently was responsible for executing all directives from the client to the officers. On-call for problem-solving. Establish a good rapport with the client, tenants, and co-workers. Quick and efficient with management emails, able to accomplish and execute all directives and requests. Enjoy the customer and treat them with respect by providing a high level of customer service. Able to recognize areas of improvement and take direction. Follow through with all company security directives within the realms established and relate the vision of the company to the officers, the client, and guests. Reiterate the importance of maintaining safety for the security officer first and confidentiality of security operations, lead by example. Able to make decisions based on the company’s values. Can recognize a good officer and have rewarded for outstanding achievements. Develop a sense of teamwork per personality for one goal- the client. Keep a positive and professional attitude.

At the Wells Fargo Center in Jacksonville, Florida as the building Concierge/security, maintained Auditorium and Conference room reservations for tenants, assist and orchestrate with annual Holiday EXPOs, Pop-up shops, Blood Drives, Book Fairs, and communication with property management by email and meetings. Activate/de-activate badges for entire building by operating two badging computer systems for the building and the elevators; take photos of new employees and attach to profile in system. Angus maintenance and housekeeping requests. Update Floor Wardens/Special Needs lists for all tenants, send out email-blasts for general information concerning road closures, and special events. Regularly on the new Electronic Tenant Portal with Property Management through communications and calendar events. Assist security supervisor with security copies and EMS services when needed. Greeting all tenants and guests by name and keeping a good and professional attitude consistently, even off the clock.

EMPLOYEE TRAINING

Able to locate and identify any hazards and document on irregularity reports. Able to patrol in all kinds of inclement weather, familiar with using the Deggy wand and Tablet scan system. Trained and supervised incoming officers for all shifts. Able to monitor CCTV cameras and suggest improvements for blind spots. Monitored executive homes, hangars, and out of state sites through IP addresses. Create positive teamwork atmosphere.

CAREER HISTORY

Currently, 3rd Shift Supervisor

AlliedUniversal/ Jacksonville, Florida

( Merrill Lynch Bank of America campuses)

Started in Thermal Imaging Oct. 2021 and promoted within 6 months.

First Coast Security, INC. 904-***-**** (Wells Fargo Center-1 Independent Drive--Jacksonville, Florida, 32202 -- 9/26/2017 to Current Position: Concierge/ Security Officer/ Supervisor

To connect and communicate authorized events, road closures, and Art Walks events with tenants through the Electronic Tenant Portal, to use the Angus system for work orders sent to building maintenance, to issue badges based on the Badge Request form providing specific building access, to reserve and calculate costs for usage of the building’s conference rooms, auditorium, and certain suites available, to continue updates for employees with Special Needs and to pinpoint all Fire Wardens for each tenant, to organize the yearly Holiday EXPO, Pop-Up Shops, Book Fairs and Blood Drives sponsored by Banyan Street Capital (Property Management). See below for a thorough description of my current duties.

CONCIERGE OFFICER

Job Description:

This position is used as a public relation, high profile representative of building management.

The Concierge Officer's personality should be approachable, innovative and pleasant.

Greet and acknowledge tenants and guests in a professional and courteous manner.

Answer phone (it’s very important that the phone is always answered at the security desk.).

Ensure property rules and regulations are consistently enforced.

Badging.

oCreate new badges for new employees

oReplacement badges (charge $10 per badge and bring money to Property Management/PM)

oDelete badges for term. Employees

Remove overlay and give card to central to clean badge for repeat use

oKeep track of supplies

Cards

Ribbon

Overlays

Clips

oFile badge request forms. Keep record of badge activations and de-activations.

Keep the following up to date.

oEmail distribution List

oTenant List

oSpecial Needs List

oFloor Warden list

oTenant Handbook

oProperty Rules and Regulations as directed by PM

Book Conference rooms, Auditorium and use of any empty space approved by PM.

oIf a tenant requests the use of a space that is currently vacant always ask PM first. PM will need to know what they need the space for, date and time of use and if they will be catering the event

oMake sure that COI’s are obtained if needed

oMake sure all spaces are clean and ready for use

oMake sure all lights are working properly

oMake sure furnishings are in working order and organized

oReport any repairs needed

Always keep an eye on the lobby for issues (security, maintenance or janitorial).

Keep lists of nearby restaurants and services in the surrounding area for tenants and new employees i.e. shoe repair; drycleaners; gas stations; pharmacy; library; courthouse; etc.…

Handle all Tenant events. When booking an event always have PM approval first. When requesting approval from PM always have an outline of the event and any research needed for back up.

Send emails to tenant informing them of emergencies, road closures, interruption in building services, upcoming events etc.

Assisting Banyan Street Capital (Property Management) with light administrative duties when covering phones for Property Administrator.

Keep up to date on Downtown and surrounding areas activities.

Have a complete understanding of how Central Control and the loading dock operate.

Perform any duties that might be assigned by PM.

Profile/Qualifications:

Ability to accurately and consistently perform repetitive tasks.

Pays close attention to detail.

Ability to clearly communicate.

Exhibits good interpersonal skills.

Willing and able to participate in specified training.

Exhibits ability to quickly respond in a high-stress or emergency, calmly.

Exhibits ability to make quick decisions.

Has demonstrated ability to work well with peers and management.

Has demonstrated interest and ability in handling emergency, crisis, or problematic situations with tenants and/or building management.

Has demonstrated consistent ability to follow rules, enforce site procedures, and always maintain professional demeanor when representing building management and the security company.

Proficient computer skills.

Effective written, oral and interpersonal skills.

Punctual intentions.

Professional Attire / Well Groomed

requests, conference room/auditorium reservations, and us to your company’s special nee fire warden lists.

US Security Associates 904-***-**** (Nemours Children’s Clinic) 2/2017 to 9/2017 - Security Officer/Concierge Jacksonville, Florida -

●Giddens Security 904-***-**** (40 hours Training Center) 1/2017- 528-Edgewood Ave, Jacksonville, Florida

●Class D unarmed security license

●# D1702161 from the Florida Department of Agriculture- Currently licensed from 1/17/2017 to 02/13/23

●Currently CPR/AED and First Aid training 2023

●Jackson Security 404-***-**** (Suburban Extended Stay Hotel) 2014-2016- On Site Security Officer Lawrenceville, Georgia

●Walden Security 770-***-****(Atlantic Center Plaza) 2011-2013- Assistant Security Manager- Downtown Atlanta, Georgia

●AlliedBarton Security 404-***-**** (Atlantic Center Plaza) 2008-2011- Safety Officer/Assistant Supervisor- Downtown Atlanta, Georgia

●AlliedBarton Security (SCAD-Savannah College of Art & Design) 2007-2008- Shift Supervisor- Downtown Atlanta, Georgia

●AlliedBarton Security (American Cancer Society) 2006-2007- Account Manager- Emory University location; Atlanta, Georgia

●AlliedBarton (Park Towers) 2005-2006- Concierge/ Assistant Manager- Sandy Springs, Georgia

●AlliedBarton (Cox Enterprises) 2003-2005- Operations Dispatcher- Sandy Springs, Georgia

●Valor Security 770-***-**** (North DeKalb Mall & Cumberland Mall) 2001-2003- Security Officer/Dispatcher/Shift Supervisor DeKalb, Georgia

EDUCATION/ AWARDS/ VOLUNTEER WORK

Georgia State University: pursued a BFA Studio Arts (2002-2007) obtained Associates Degree; Interned 2nd and 5th grades.

Received 5-year tenure award with AlliedBarton Security.

Received employee of the month award with Cox Enterprises AlliedBarton Security.

Volunteer Art teacher for After-School Summer program in Clarkston, Ga. Community.

Volunteer Art program at the Tupac Shakur Learning Center, DeKalb, Ga. Community.

References Available Upon Request.

Contact this candidate