TIFFANY TECHAIRA

Los Angeles, CA ***** 310-***-**** ad3kuk@r.postjobfree.com

Professional Summary

Service Advisor with 15 years of experience in the automotive industry. Proven track record of providing exceptional customer service and have achieved record-breaking parts and labor sales on a month-to-month basis. By effectively addressing customers inquiries, scheduling appointments, and advising on vehicle maintenance needs. Adept at utilizing strong communication and automotive knowledge to build trust and rapport with clients. Organized and detail- oriented, committed to ensuring smooth service operations. Ready to contribute expertise to enhance customer satisfaction and surface, drive, success, individually, and as a team. My goal is to switch over to High-line for I am very knowledgeable in all aspects of the automotive industry, including all brands, luxury and economical. Education

High School Diploma: Math, Science, Social Studies, Spanish 1-2 06/2006 Rancho, Bernardo High School - Rancho Bernardo, CA Blue ribbon school

Skills

Customer Retention, maintaining a large clientele, including gaining new customers on a daily basis.

Documentation and Reporting

Quality Control, and the ability to multitask

Technical Support and working with manufacturer on task cases

Able to work with systems like ADP, CDK, Reynolds, and Reynolds, My karma, text to drive, Dealer Built, Dealer Daily, All Data, sunbit

Providing exceptional customer service

Able to maintain a large clientele base wherever I go, they will follow.

Service Recommendation and ability to break down

parts and labor to have customers understand our

pricing.

Work History

Service Advisor 07/2018 - Current

Culver City Toyota – Culver City, CA

Pleasantly greeted customers and asked open-ended questions to better determine needs. Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.

Documented problems and corrective actions to maintain records and maintaining a constant update with the customer using quarterly time skills.

Developed estimates by costing materials, supplies, and labor for the customers main concern at the same time up selling preventative maintenance.

Maintaining the factory requirements by high survey scores to help the dealership stay within the factory expectations.

Maintained and over achieved the monthly sales goals on average parts and labor I have average over 100,000 parts and labor, month-to-month .labor alone about 70,000 or more, ELR $189.02 and my average hours per RO 3.5 or more with writing up about 20 to 25 cars a day. Managed all of the valets at the dealership which is something that we offer that not dealerships all offer, where we will pick up your car and service it and drop it back off to your house or work as long as you were in a 5 to 10 mile radius.

Responsible for opening and closing all repair orders. Also collecting payment whether it be from the customer, factory warranty, or any third-party warranties. Before releasing the vehicle. Achieved employee of the year, called the dealer of excellence award from Ken Garff, the store owner, only one employee a year will receive this award ( achieved in 2020) Service Advisor 01/2012 - 01/2016

Martin Chevrolet – Hawthorne, California

Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers" vehicles. Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.

Provided exceptional customer service, resolving complaints diplomatically and efficiently. Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty. Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising. Assisted in training new Service Advisors, sharing best practices for effective communication and problem- solving skills.

Contributed to team goals by proactively identifying opportunities for Responsible for open and closing repair order making sure I document all repairs done accurately and making sure technicians are getting paid properly by flagging hours following the all data system. Customer Relations Manager/ Service Writer 01/2007 - 05/2013 Toyota Of Poway – Poway, CA

Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Created customer support strategies to increase customer retention Managed all Better Business Bureau cases from open to close

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