Professional Summary:

Accomplished and result-driven senior Quality Assurance Management professional with over 14 years of experience in managing the overall testing efforts of large & complex applications in Banking and Financial sector. Proven skills in System Analysis, Design, Coding, Development, Implementation, Performance Evaluation, Technical Writing and Training.

As a QA Manager successfully executed several projects from initiation to implementation and played responsible role in functional validation, data migration, performance evaluation, team procurement, documentation, release management, production verification, stakeholder engagement and change management.

Highly experienced in testing financial modules like regulatory standards, investment banking, Payment Gateways, Risk Management, Data Governance, Data Privacy, ACH, SWIFT, AML, KYC, Corporate & Retail banking, Mobile Banking, Financial Reporting and Interbank & Intra bank integrations.

Successfully executed the overall test efforts of projects like Core Banking Replacement, Oracle financials migration (ERP, EPM, PPM, CRM, HR, OFSAA) from on premise to cloud, DFAST / CCAR Regulatory reporting, EDW and legacy/mainframe system migrations.

Highly experienced in working with implementation partners and successfully worked with several third-party integrations like FISERV, Salesforce, Bloomberg, SunGard, Vanguard, Thomson Reuters, Silverlake, Moody’s etc.,

Implemented the end-to-end QA process in many assignments and designed Test Strategy, Test plans, Test Scenarios, RAG Status Reports, Workflows, User Guides, Training Material & Requirements Traceability Matrix.

Played key roles in all the agile ceremonies and worked with real time users, cross functional groups, implementation partners and third-party vendors. Scheduled and organized several UAT & training sessions.

Well versed with various Software Development Life Cycle Models like Agile Scrum, Waterfall, Extreme Programming, Rational Unified Process (RUP), BDD & TDD.

Highly experienced in validating large volumes of data migration and successfully leading major Data Warehousing projects to certify Data Completeness, Transformation, Quality, Integration and Performance evaluation.

Directed the automation team and designed automation framework & supported robust regression testing. Managed test automation suites using Tenjin, Selenium, TOSCA & QTP / UFT. Designed and managed robust regression test suites to support CI/CD pipelines.

Well experienced in effort estimation, resource allocation and test activities management in fast paced and time sensitive projects.

Extensively involved in performance evaluation of applications and used HP Mercury Load Runner / Performance Center to perform load, stress, scalability, performance, and volume testing.

Designed & managed testing dashboards to reflect the day today status updates and published daily and weekly status reports for the senior management. Used extensively test management tools like qTest, JIRA, X-Ray, HP-ALM & Azure DevOps.

Worked with global teams and directly reported to the senior management.

Work History:

IDB Bank, NY Feb 2020 - Current

QA Manager (Core Banking Replacement & Oracle Cloud Upgrade)

Designed comprehensive test strategy for both manual & automation testing to drive the Core Banking Migration from FISERV ICBS to Jack Henry (Silverlake) & Oracle Financials EBS on premise to Oracle Cloud environment.

Documented detailed test plans for various key tracks of migration like ABL- Asset Based Lending, OFSAA, DDA/ TD Deposits, BASEL III Regulatory Reporting, DTC Integration, Personal & Investment Banking, Salesforce, IBOR, STAR, Eagle, Cognos Cold Storage Reports, Escrow Accounting & Mobile Banking (BANNO)

Pre & Post upgrade verification of ORACLE financials modules like ERP (Accounts Payable, GL, Accounts Receivable, Financial Accounting Hub) EPM & Integration with Spectrum Vostro for foreign currency transactions.

Overall functional validation of HR Case Management implemented on ServiceNow platform. Validation of UI, Workflows, Knowledge Articles, Content, Incident management & Integration with ADP & Service Now.

Designed comprehensive test plan, detailed test cases and conducted E2E testing of Salesforce Integration and the overall bank accounts management.

Reviewed and analyzed the Data Contracts, S2T Mapping, Computational Logic, Data Transformations and Validated the post migrated, Enterprise level Historical & Transactional data to ensure that the required Quantitative & Qualitative standards are satisfied.

Interacted with cross functional Project Managers, SME’s and Business Analysts and reviewed the User Stories to understand the purpose, goal, integrations, business & computational logic & acceptance criteria.

Played key role in Story grooming sessions, User Story Reviews, Sprint Backlog, Sprint Retrospective, Daily Standups, Story Points Assignment, assessment of test efforts and designed comprehensive test scenarios to validate the acceptance criteria and the end-to-end integrated functionality.

Managed the overall test efforts for Salesforce integration. Worked closely with the implementation team, designed the detailed test plan, reviewed the workflows, created the RBAC matrix, designed test scenarios, executed the tests, played active role in bug reporting, tracking, regression testing & signoff.

Managed the overall test efforts of migration of Investment & Wealth Management platforms to a third party and designed comprehensive test scenarios to test and validate the complex workflows.

Analyzed user stories and wrote detailed test scenarios & test cases covering functional, technical, positive, negative, exceptional and integration requirements. Validated the end-to-end functionality using both manual and automated methods and documented the test evidence and test results.

Documented comprehensive test scenarios covering the e2e functionality of trade flows, DTC integrations, third party integrations, settlements, and reporting.

Worked closely with testing resources and aligned the resources and managed the test execution schedules to support the bi-weekly sprint cycles and maintained a traceability matrix to track the user stories and test status. Created and maintained a QA Tracker to publish the overall status across the sprint cycles.

Designed & executed comprehensive user stories covering middle office, end to end business workflows and OMS. Analyzed the test scenarios for manual vs automated testing and created & managed the automated regression suite on the integrated platform using Selenium & Java.

Executed manual & automated test cases and documented the test evidence and results in various environments like SIT, UAT & Pre-Prod. Performed regression test cycles to ensure overall consistency.

Co-ordinated the overall test efforts working with both onsite and offshore resources. Served as a for knowledge sharing, bi-directional status updates. Scheduled and conducted UAT sessions and managed the overall efforts.

Created and published dashboards and comprehensive status reports reflecting the overall and detailed status of various modules of the project. Managed the overall test documentation repository on Confluence and managed defect reporting and tracking using JIRA.

Microsoft, NY Feb 2019 – Jan 2020

Test Manager (QA & UAT) (Big Data Migration)

Reviewed the project documentation and designed the comprehensive test plans for functional and performance testing.

Presented the plan to all the stakeholders and received the needed approvals.

Checked the data contracts associated with every data source and designed detailed test cases to validate the end-to-end efforts.

Executed Stream sets pipelines to migrate both historical and continuous ingestion data. Validated the data sources, targets, configuration, ingestion rate.

Represented the QA team in all the initiative involving stake holders, implementation partners, third party services and solution providers. Published periodic status reports to the steering committee.

Validated the migrated data completeness, volume, quality, integrity, and readiness for downstream systems.

Tested the end-to-end workflow of the migrated data in applications deployed on Docker containers.

Used SSMS, DB2 Analyzer & HIVE, extensively to design queries and extract data. Used both manual and automation methods to compare and validate the data.

Tested the end-to-end Salesforce workflows and worked with the implementation partner to ensure that the integrations meet the expected functionality, and the requirements are satisfied.

Verification of the JSON documents against the data and validating the same for downstream readiness.

Used MS-Azure DevOps extensively for complete test management, status reporting, defect reporting and tracking and Power BI for mobile dashboards.

RBC Capital Markets, NY Feb 2017 – Feb 2019

QA & UAT Manager

Test Strategy design and approval from all the stakeholders of the project.

Test Environment setup and publication of standard templates for all the documents like, Requirements, Test Cases, Defect Reports, Traceability Matrix, Status Reports and Change Requests.

Resource procurement, allocation of roles and responsibilities, offshore team co-ordination, release management and UAT signoff.

Test case designing and execution to validate the comprehensive functionality and coordination of test efforts of both onsite and offshore resources.

Data governance, review and quality assurance of various data sources including trading, Capital Markets (Fixed Income, Securities, Equities) wealth management, investment banking, corporate banking, personal and HELOC.

Worked with data sourcing, transformation and consolidation of data from various value streams and modules like Salesforce, Bloomberg, Thomson Reuters, Forex etc.

Designed a comprehensive automation framework to cover the end-to-end automation efforts and managed robust regression suites to support CI/CD in DevOps.

Identified the key functional scenarios and designed the appropriate automation test stream to support detailed testing of the functionality.

Designed detailed test scripts following the enterprise standards and supported, GUI, functional, DB, Integration, positive, negative, regression and end to end tests.

Executed the regression / sanity test suites in Protractor framework to mimic real user interactions in the browser.

Hands on experience of scripting, test case designing, test execution, debugging and analysis, defect reporting, tracking and maintenance of test suites.

MUFG - Bank of Tokyo, NJ Jan 2015 – Dec 2016

QA Manager

Training the team with the standardization procedures and providing the template for the project deliverables.

Team procurement and training of the resources to support manual, test automation, performance testing and UAT.

Reviewing and validating various documents designed to meet the project requirements like, Project Plan, Test Plan, BRD, FDD, DDD, Traceability Matric and comprehensive test cases to support Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT) & Production Verification Testing (PVT).

Use case analysis designed used Rational Rose and test scenario designing for complex role-based access systems.

Team Management & mentoring of both onsite and offshore teams and allocation of day-to-day activities.

Created UI automated tests using test complete. Worked extensively with managing and updating several data driven and frontend validation tests and regression test cases.

Organizing the comprehensive test documentation repository of test cases, test results and defects using HP Quality Center – ALM. Responsibility also included installation and administration of the tool.

Overall coordination of testing efforts involving resources from headquarters, onsite and offshore.

Responsible for toll gate exits at various stages of the projects and publication of Test Evaluation Metrics periodically for senior management.

Project

Responsibilities

BOFA (Merrill Lynch), NJ

QA Manager

July 2013 – Dec 2014

(WMW + Wealth Management Workstation) – Overall test management using both manual and

automation test methodologies

Bloomberg, NJ

Sr. Test Lead

Sep 2010 – Jun 2013

Tested the end-to-end functionality of Fixed Income products on Bloomberg Terminal. Functional Automation using ASW – Automated Script Writer.

Credit Suisse – NY

QA Lead

Mar 2010- Sep 2010

Lead the STAR Reporting group and performed end to end testing of the MIS Reporting project from requirements to implementation

Standard & Poor’s – NY

QA Lead

Nov 2008 - Feb 2010

Managed the QA efforts of Global Real Time Index Platform – GRIP.

Lead the onsite & offshore teams from project initiation to launch.

Reported directly to the QA director

CBS – NY

QA Lead

Nov 2007- Nov 2008

Test Strategy Design, Documentation, Training, Test Execution & signoff.

QC-Administration to manage the project test life cycle

JPM Chase- NY

QA Lead

Jul 2004- Oct 2007

Managed E-fuds and E-pay platforms and supported the websites and backend testing. (ACH, Bulk Processing, HSA, Online Banking & Investments)

Conducted manual, automation, and performance testing to support the QA efforts of the complete project

MTV – NY

Sr. QA Tester

Nov 2003- Jul 2004

Tested the online promotions application used by MTV.

Designed Automated test scripts to support functional regression

Crum & Forster-NJ

Sr. QA Tester

Apr 2001- Sep 2003

Tested the end-to-end functionality of Claims Assure (an online solution for claims processing of commercial, auto, property & liability insurance.

D & B - NJ

QA Analyst

Dec 1999- Feb 2001

Tested customized reports created by D&B for commercial clients globally.

Validated the end-to-end functionality of online reporting and database updates

America Online - VA

QA Analyst

Sep 1998- Oct 1999

Tested the functionality of America Online Instant Messenger (AIM)

Tested features like VOIP, Emoticons, Instant Messaging & Address books

FTSI, NJ

Y2K Lead

Mar 1995 – Sep 1998

Designed, tested, and implemented several projects in Mainframe Environment.

Modified the proprietary logistics system to meet y2k conversion requirements. - Mainframe, AS400, COBOL, CICS, JCL, DB2

Education

Master’s diploma in computer software applications April - 1988

Bachelor’s degree in financial accounting April - 1986

Status:

United States Citizen

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