Carla Morgan

Energetic Passionate Motivated Customer Service 6+ YEARS, to Maintain Customer

Satisfaction!

Powell, TN 37849

ad3kuc@r.postjobfree.com

+1-865-***-****

Hi! My name is Carla. I am looking for remote positions. I am open to a dayshift position if it is needed for business I will most defiantly volunteer. I am open to Overtime. My peek interest is a company who believes in giving opportunity for growth. I absolutely love being able to help others. I'm very passionate when it comes to making goals, Quality and Doing One Call RESOULTION! I can

Address: 409 East Drive work as a TEAM PLAYER or alone. SLOGAN:"I MAY Authorized to work in the US for any employer

Work Experience

Benefits Specialist

AmerisourceBergen with Lash Group - Powell, OH

November 2022 to February 2023

Took on insurance benefits investigation! Data analyst. Completed my assignments and was kept till the end!

Call Center Agent

Sitel - Powell, OH

February 2020 to September 2022

• Campaigns Included:

• escalations manager 1yr

• .Return Authorization 4months

• .Loan Servicing 4months

• .Financial Services 2 months

• .Insurance rep 3 months

General Manager

Hardees - Powell, OH

January 2015 to December 2019

I love customers! Became manager I do everything from inventory,cash handling,planning,using qsc.pathing,computer work such as truck order,variances. Education

High School diploma

Anderson County High School

February 2020 to September 2022

Skills

• Customer Service (5 years)

• Typing

• Inventory 11/2022-02/2023

• Management AmerisourceBergen with Lash Group-

• Billing

• Data Entry

• Clerical

• Computer Operation

• Outlook

• Customer Service Skills

• Inventory Control (3 years)

• Microsoft Word Hardees-Powell Tn (close areas within) 01/2015- 12/2019

• Scheduling Benefit Investigation Specialist

• Microsoft Office

• Shift Management

• Filing

• .Loan Servicing 4months

• Supervising Experience (4 years)

• Excel (6 years)

• Organizational Skills Remote

• Microsoft General Manager

• Call Center (2 years)

• .Insurance rep 3 months

• .Financial Services 2 months

• Receptionist

• Leadership Experience (5 years)

• Financial experience (1 year)

• Insurance verification

Links

https://www.facebook.com/carl

Certifications and Licenses

ServSafe

Assessments

Call center customer service — Proficient

April 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

February 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

September 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Conscientiousness — Proficient

February 2023

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Retail customer service — Proficient

September 2022

Responding to customer situations in a retail setting Full results: Proficient

Principles of accounting — Completed

March 2023

Preparing financial records according to federal policies Full results: Completed

Spreadsheets with Microsoft Excel — Proficient

April 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Work style: Professionalism — Completed

February 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Completed

Data entry: Attention to detail — Proficient

February 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Project timeline management — Completed

April 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Work style: Reliability — Proficient

February 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic computer skills — Completed

February 2023

Performing basic computer operations and troubleshooting common problems Full results: Completed

Protecting patient privacy — Proficient

February 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Customer service — Completed

July 2021

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Certification-Benefit Investigation Specialist

Contact this candidate