Profile

Motivated, personable business professional with a successful track record of customer service. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports within guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Bi-lingual - English/Spanish

45 WPM Keyboarding

11,600 KPH 10-Key

Customer Service

Polished Phone Etiquette

MS Office Suite: Word, Excel and PowerPoint

General Office Skills

Computer Savvy

Effective communication skills

Employment History

C-TOWN SUPERMARKET – Hartford, CT

General Manager / Customer Service/ Bookkeeping 2009-2013, 2014-2017 present

Delivered friendly, timely and courteous customer service to patrons, Merchandise Orders and Inventory, make deposits and keep record for them, Processed client transactions, including bill payments, lotto tickets, money grams, and returned merchandise

Accurately operated cash register and counted cash drawers for the store

PLS- CHECK CASHING –MANHATTAN, NEW YORK

Cashier/Customer Service Rep 2013

Delivered Friendly Customer Service, made Bill payments, Western Union, Cashed Checks, handled Sensitive information.

FERRETEIA BELLON. – Santiago, Dominican Republic

Office/Sales Representative/ Assistant Manager 2007-2009

Provided administrative support to a busy Hardware Store, served as a tactful liaison between Owner and Customers, kept accounting records including processing accounts payable, receivable and account reconciliations, handled money, paid bills, wrote checks and deposited money

Education

CAPITAL COMMUNITY COLLEGE 2017-

AS, Business Administration and accounting

BRONX COMMUNITY COLLEGE 2010

ESL, ENGLISG AS A SECOND LANGUAGE PROGRAM

UNIVERSIDAD TECNOLOGICA DE SANTIAGO (UTESA)– Santiago, Dominican Republic 2007-2009

BA, Social Communication (in progress)

LICEO SECUNDARIO SALVADOR CUCURULLO – Santo Domingo, Dominican Republic

High School Diploma, Certificate in Business Technology, Administration, and Accounting 2001-2005