DILVANA R. JARAMILLO

Chicago, IL *****

312-***-**** - ad3ku7@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer-focused and energetic server with five years of experience delivering exceptional dining experiences in fast-paced restaurant settings. Proficient in menu knowledge, order accuracy, and providing attentive service to ensure guest satisfaction. Skilled in multitasking, time management, and remaining calm under pressure. Adept at building rapport with customers, upselling specials, and handling payments. Committed to maintaining cleanliness and adhering to food safety standards. Seeking to contribute my strong work ethic and passion to providing outstanding hospitality. SKILLS

Sales Expertise

Dining Customer Service

Cash Handling

Check Payment Processing

To-Go Order Preparation

Customer Satisfaction

Alcohol Serving

High-Volume Dining

Cleaning and Sanitizing

Hospitality and Accommodation

Station Stocking

Menu Recommendations

Front of House Display Creation

Food Safety Oversight

Menu Presentation

POS System Operations

Food and Beverage Pairings

Bar Terminology

Servsafe Certified

Alcohol serving certified

Phone Inquiries

WORK HISTORY

04/2022 to 08/2023 Server

Woodie Flat – Chicago, IL

Server

Memorizing the food menu and wine list as well as any nightly specials Served food and beverages promptly with focused attention to customer needs. Cultivated warm relationships with regular customers. Provides information to help food and beverage selections Presents ordered choices in a prompt and efficient manner 12/2022 to 06/2023 Hostess/Serving

Deuces Major League Bar – Chicago, IL

Greeted clients with a smile as they entered the restaurant Present menus to customers

Make suggestions based on their preferences

Facilitated the guests with a menu and answered questions the guests had Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

04/2018 to 12/2022 Server, Host

Miller Ale House – Norridge, IL

Greeted clients with a smile as they entered the restaurant Facilitated the guests with a menu and answered questions the guests had Guided the guests to a comfortable table using great customer service skills Facilitated the guests with a menu and answered questions the guests had Served food and beverages promptly with focused attention to customer needs. 01/2021 to 10/2021 Juicer

Joe In The Juice – Chicago, IL

Followed all cleanliness and sanitation procedures. Created unique juice blends, coffee, teas.

Prepared recipe ingredients by washing, peeling, cutting, and measuring. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Accurately operated cash register to process customer payments. Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

EDUCATION

Bachelor of Arts: Communication, Applied Psychology The University of Illinois - Chicago

ADDITIONAL INFORMATION

Juicer, Joe and the Juice, Chicago, IL Seasonal (2021)

● Assess customer needs and provide suggestions

● Ensure health and safety guidelines are met

● Prepare ingredients used to create beverages for customers

● Conduct daily cleaning duties as assigned

● Prepare ingredients used to create food and beverages for customers

● Manually prepare juices and small meals for customers on demand

Contact this candidate