Olia Slavik

**** *. ****** ***, ******, CO *****

720-***-****

ad3ku0@r.postjobfree.com

Empathetic and energetic professional with over 10 years experience the in financial field. Outstanding analytical, problem-solving, communication skills, and ability to perform in fast-paced environment.

Experience

SEPTEMBER 2017 –JANUARY 2024

Dispute Analyst / VISA Corporate office

Processed and analyzed Fraud and Consumer disputes. Resolved Chargeback errors in according to SLA’s guidance, and utilized advanced technical skills. Analyzed outstanding chargeback disputes. Assisted management, and provided updates to internal department materials to ensure business efficiency. Maintained the best work under QA requirements.

AUGUST 2015 – SEPTEMBER 2017

Dispute Specialist / SquareTwo Financial

Processed, investigated, analyzed and resolved fraud disputes. Determined the outcomes. Examined the new accounts for fraudulent information and evaluated potential losses. Handled Ad-Hoc projects to minimize business risks. Utilized an online portal to contact credit agencies.

NOVEMBER 2009 – JULY 2015

Financial Aid Officer / College America

Collected and reviewed financial aid forms and applications. Verified accuracy of financial aid forms and federal tax returns. Processed payments. Reviewed student tuition statements to ensure timely reimbursements. Processed and released Pell, FSEOG, and Direct Loans. Coordinated independent and internal audits. Manage over 500 student accounts monthly.

Skills

Fundamental knowledge of SQL • Strong analytical skills and attention to details • Strong knowledge of VISA regulations• Team player • Proficient in VISA Resolve Online (VROL), Excel, Appian, Microsoft Teams, Microsoft Outlook and Dynamics • Ad-Hoc project handling • Extensive experience with Service Level Agreement (SLAs) and Queue based work tasks • Knowledge of regulatory REG E and Z

Education

Certified SQL Developer, W3school.com • Software Quality Assurance, Portnov Computer School Mountain View, CA • Studied Accounting and received Payroll Certification from West Valley College, Santa Clara, CA • AA in Marketing, Business school, Novosibirsk, Russia