Kameelah Curry

Customer service representative

Duncanville, TX 75116

ad3ktq@r.postjobfree.com

+1-469-***-****

A professional, neutral customer service agent with good intermediate skills. Ability to build rapport, handle high level stress calls, display empathy and complete the tasks in a timely manner. Authorized to work in the US for any employer

Work Experience

Catastrophe Claims Customer Service

Alacrity @ State Farm Insurance - Dallas, TX

December 2022 to Present

Remote customer service agent

High volume call center

Multi task with multiple screens using Cisco call management Perform initial set-up and continuously manage claims in the claims management system. Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage Determine the cause for the claim

Home Health Care Aide

Glovis home health - Dallas, TX

June 2018 to April 2021

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Patient Attendant

Proximal Home Health Care

June 2016 to June 2018

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming. Customer Service Representative

FEMA TeleTech - Plano, TX

August 2017 to November 2017

Register natural disaster victims for relief funds for FEMA. High volume call center.

Collect vital information such as banking, social security numbers. Scheduled inspections for field operators to investigate and access property damage. Provided victims with updates and current status of relief funds. Transferred calls to internal departments.

Handled stressful calls and I helped to maintain a neutral phone conversation. Outbound calls to disaster victims.

Patient Attendant

Elder Care Home Health Agency

November 2013 to June 2016

Daily responsibilities include but not limited to grooming client. Cleaning and maintaining neat appearance for the home. Preparing meals and grocery shopping.

Monitoring clients medicine intake.

Customer Service Front Desk

Tex Turf Sod

January 2011 to July 2013

Answer incoming calls

Process orders by phone/in person for customers that purchase grass Appointment Scheduler

Set up estimates

Data Entry

Greet customers

Cashier

Answer inquiries about the company

Sort mail

Clerical duties, filing, typing, fax, copy, scan

Claims Customer Service Rep

Worley Inc

August 2012 to October 2012

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Completing disaster & weather claims about damages that occurred during hurricane or tornado season.

Collections Representative

Choice Staffing/ATS - Dallas, TX

August 2010 to December 2010

Temporary Position

Received inbound calls from Delinquent Comcast/Time Warner/Charter Customers. Accepted Payments using all major credit cards.

Post Dated Checks/Direct Check Payments.

Processed payments thru EPIC.

Explained policies and procedures for outstanding accounts. Breakdown/Explain Bill & Any Charges.

Set-up Payment Arrangements.

10-key

I provided/assisted professional training for new temps Recognized for 100% on monitor score for customer satisfaction. Recognized for taking payments for more than $500-$3500. Tech Support Customer Service

Apple Computers/Volt Staffing

October 2008 to December 2009

Corresponded with customers via email

Reimbursed refunds and/or store credit

Maintained iTunes customer accounts

Recommend additional products and services

Investigated and resolved billing issues

Hands Home Health Care Home Health Assistant

Angels

April 2007 to August 2008

Advised and assists family members in planning nutritious meals, purchasing and preparing foods, and utilizing commodities from surplus food programs.

Assists client with dressing, undressing, and toilet activities. Transported client to specified locations.

Explains fundamental hygiene principles.

Obtained information for client, for personal and business purposes. Prepared and maintained records of assistance rendered. Customer Service/Cashier

Uhaul - Dallas, TX

April 2008 to June 2008

Received incoming calls from customers.

Called specific U-Haul moving centers across the U.S. and Canada. Answered general product/rental inquiries.

Secured and/or schedule reservations for U-Haul trucks, trailers, towing devices and storage rooms. Answered questions and provides information to customers. Bags, boxes, or wraps merchandise.

Computes and records totals of transactions.

Learned prices, stocks shelves, marks prices, weighs items, and redeems coupons. Operated cash register or electronic scanner.

Received sales slip, cash, check, or charge payments and issues receipts, refunds, credits, or change due to customer.

Resolved customer's complaints.

Telephone Information Center

Greyhound - Dallas, TX

June 2006 to October 2006

Answer incoming calls

Provided customers with fare and schedule information Scheduled reservations

File clerk

Boys and Girls Club PIC program

May 1997 to August 1997

Answered incoming calls, filing, data processing, faxing, envelope stuffing and mailing, message delivery, running errands, sorting incoming mail.

Discard old files from back storage room and replace current files in proper alphabetical order in filing cabinets.

Occasional cleaning of storage rooms.

Shredded documents.

Assisted with setting up programs, game events, parties and tutor children. Education

Dispensing Optician & Lens Technician Class in Optician for Lens HIS Bridgebuilder - Dallas, TX

August 2013 to November 2013

Skills

• Data Entry (2 years)

• typing (9 years)

• Written Communication (10+ years)

• Oral Communication (10+ years)

• Cash Handling (2 years)

• Printers (5 years)

• Customer Service

• Customer Care

• Call Center

• Customer Support

• CSR

• Optical Experience (Less than 1 year)

• 10 Key Data Entry

• ATS

• Word Processing

• Purchasing

• Home Care

• Clerical experience

• Phone etiquette

Certifications and Licenses

Dispensing Optician & Lens Technician Class in Optician for Lens August 2019 to Present

Dispensing Optician & Lens Technician Class in Optician for Lens. Assemble, prepare lens and frames from scratch.

Additional Information

Dedicated CSR that is driven by maintaining customer satisfaction & meeting goals to be successful w/a company. Proven ability to multi-task, adapt, build rapport w/customers, use my strong organizational & time management skills.

Computer Skills

Typing Speed 30 Words Per Minute

Apple or Macintosh Computers

Database Software (Oracle, Access, etc)

Data Entry Terminal (PDT, Mainframe Terminal, etc) EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Additional Computer Skills Firefox,

Safari,

Microsoft, EMail Software (Outlook, Thunderbird, etc) Personal Computers

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Specific Computer Skills Intermediate skills on MS Office

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