ROBIN CONAWAY

Frederick, MD · 240-***-****

ad3ktl@r.postjobfree.com

Effective Administrative Assistant with a strong history of providing top-notch administrative support to clinical health facilities and ensuring delivery of high-quality patient care services. Possess excellent organizational, communication, problem-solving and team-working skills as well as good knowledge of computer applications, and basic medical terminology.

EXPERIENCE

APRIL 2023– CURRENT

ADMINISTRATIVE ASSISTANT

TEKWISSEN GROUP

Sort and distributes incoming mail and packages, assists with outgoing mail, and provides additional administrative support as needed.

Responsible for general administrative functions including but not limited to supply orders and inventory, stationary orders and inventory, equipment orders and maintenance, and facilities upkeep and work orders.

Receive room/venue reservations requests, maintain multiple conference room calendars, check for and resolve any scheduling conflicts.

Establish, update, maintain and improve technical, logistical and project documentation from conception to final disposition and electronically archive case study files on all clinical research document into the client’s online storage.

Provide historical reference by developing, utilizing, and maintaining organized and up-to-date electronic and physical filing systems.

On a weekly basis, provide a summary of deliveries/redistributions/retrievals accomplished during the previous week.

Perform confidential and special projects; research and prepare reports for Senior Staff

Respond to inquiries from prospective program applicants, grantees, and institution personnel.

Maintain and provide management support and accountability for office property and equipment.

NOVEMBER 2016 – APRIL 2023

GENETIC COUNSELOR/CLINICAL ADMINISTRATIVE ASST, GENEDX

Established, maintained, and revised departmental and patient’s files and records as well as ensure their accuracy and confidentiality.

Served as a liaison between genetic testing laboratories and genetic counselors including supplying necessary information to genetic laboratories and inquiring about genetic testing turnaround times.

Contacted genetic testing laboratories regarding sample availability, sample requirements, test costs, and other relevant information.

Followed up with patients for test results disclosure and to facilitate further consultation or testing when indicated.

Identified, ordered, and processed appropriate genetic testing and screening for clients.

Prepared and maintained accurate patient and staff records in the departments database system and update them timely as well as conducting audits of medical staff's documentation.

Scheduled appointments and assist with scheduling any additional testing directed by the physician.

Collected co-pays and past balances at check-in and enter them into the batch for the day.

Maintained current knowledge of client accounts by reviewing daily activity online and applicable reports.

Provided administrative support to General Manager and a team of local sales reps.

Completed Genetic Testing Requisition Forms

Ensured any release of information requests were HIPAA compliant.

AUGUST 2008 – NOVEMBER 2016

ADMINISTRATIVE ASSISTANT,

genedx

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Maintained records and files of current and post projects, operations, and decisions.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Effectively handled the management of patient flow to gain customer satisfaction and quality outcome.

Ensured procedures are adhered to by staff to obtain optimum customer satisfaction.

Verified that the databases were complete, accurate, and available only to authorized personnel.

Answered all incoming phone calls to handle inquiries as well as sorted and distributed incoming mails.

Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists.

Verified accurate and timely completion of all necessary documentation and forward to appropriate branch contact.

EDUCATION

MAY 2021 - CURRENT

GENERAL STUDIES, MONTGOMERY COLLEGE

JUNE 1990 - 1991

CHILDCARE CERTIFICATION PROGRAM, MORGAN STATE UNIVERSITY

SKILLS

Office Administration

Microsoft Office (Excel, Word, Outlook, Teams)

Document & Correspondence Preparation

Data Entry

File Management

Customer Service

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