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Customer Service Warehouse Operations

Location:
Oak Lawn, IL
Posted:
February 12, 2024

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Resume:

Joseph M. Earner

***** *. ******** ******, ********* Park, IL 60805

Mobile: 708-***-**** • Email: ad3ktk@r.postjobfree.com OPERATIONS MANAGEMENT, TRANSPORTATION / LOGISTICS

FREIGHT FORWARDING AND DISTRIBUTION

• Proven experience in all facets of warehouse management including capacity planning, freight movement, distribution, processing, sorting, labeling, shipping and safe handling practices.

• Collaborate with sales, service, accounting, and all production personnel in a team effort to identify, address and achieve customer needs, requirements and preferences

• Plan, schedule and prioritize freight movement throughout all warehouse facilities while serving as troubleshooter and solution resource in order to maximize cost control, efficiency and productivity.

• Thorough understanding of all warehouse operations, including targeting and achieving margin, P&L analysis, continuous quality improvement, efficient use of time / labor, promotion of value-added products and services, and customer service excellence. PROFESSIONAL SUMMARY

Viking Logistics, Palos Heights, Illinois, 2/2013-Present Viking Logistics is a 3rd party transportation broker who provides LTL (less than truckload) and TL

(truckload) transportation services in al 50 states and parts of Canada & Mexico. Senior National Account Manager

• Responsible for developing mutually beneficial, cost conscience, transportation to fit the needs of each client.

• Maintain a successful book of business while continuing to expand and grow the client base.

• Collaborate with client accounts on special projects including warehouse relocations, transloading ocean containers into dry vans, and heavy equipment moves.

• Track and trace shipments to ensure time-sensitive deliveries meet client needs and expectations, including but not limited to, tradeshows.

• Broker solutions on all levels to meet customer needs and various transportation capabilities.

• Prepare on-time efficiency reports surrounding the shipment metrics for the sales department. FedEx Trade Networks, Elk Grove Village, Illinois, 9/2005 – 2/2013 FedEx Trade Networks provides worldwide freight forwarding services, customs brokerage, trade and customs advisory services, and other value-added services to achieve customers’ supply chain needs. Warehouse Supervisor

• Supervise operations and control input / output for all freight movement and logistics, from rail to dock.

• Receive freight into the warehouse management system and coordinate movement of freight to racks and all warehouse operations including picking, packing, shipping, sorting, segregating and labeling.

• Responsible for capacity planning, including determining the production capacity needed to meet changing demands by customers for freight transportation and distribution services.

• Respond to all requests for quotes from the sales force, including compiling and presenting contract proposals and pricing to include transportation, distribution, manpower, and all detailed specifications.

• Establish excellent customer partnerships, including presenting value-added sales, product distribution and ancillary services that result in mutually profitable and rewarding outcomes.

• Work collaboratively with sales, service and accounting to address and resolve freight payment discrepancies, overages, shortages and damages (OS&D) as troubleshooter and solution resource.

• Responsible for overseeing the accuracy, timeliness and efficiency for shipping of products including but not limited to clothing / apparel, mattresses, electronics, and all non-perishables.

• Receive and control warehouse logistics and freight movement of up to 6 - 7 ocean containers daily.

• Create daily shipment reports / spreadsheets and run statistical tracking reports in order to track, review and forecast freight movement efficiency and productivity.

• Conduct P&L review, tracking and analysis of time / labor, inventory and expenditures

• Order all supplies and equipment including pallet jacks, pallets, shrink wrap and other materials.

• Consistently achieve goals and objectives for cost control, quality, productivity, efficiency, and margin; bill out at 100% of all work-related revenue.

• Monitor production levels and hire temporary or seasonal employees as needed.

• Lead and facilitate weekly meetings to represent change management, policies, procedures, recurrent issues and resolutions, and improvements to team communications and operational efficiency.

• Safety Team Member responsible for an accident free environment and employee safety education.

• Member, Safety Continuous Improvement Team (SCIT). Unilever HPC USA, Helene Curtis Business Unit, Chicago, Illinois, 1996 – 2003 Distribution Planning / Team Leader

• Responsible for overseeing load planning, prioritizing and coordinating product shipments, with an annual sales demand of $840 M, including determining daily and monthly capacity.

• Maintain thorough knowledge of customers’ service, distribution and warehousing requirements.

• Primary liaison to business areas including Customer Relations, Operations, Transportation, IT, and Customer Support, with responsibility for determining the most cost-effective solutions.

• Team member responsible for initiating, managing and completing a major project related to systems development and consolidation, which resulted in improving efficiency, cost reduction, and an increase in customer profit leading to greater loyalty.

• Collaborated with a national carrier to develop a pilot program designed to tender freight in a unitized measure, which resulted in a cost savings of $500 K annually.

• Provided training, coaching and development of the distribution planning team.

• Measured, investigated and resolved OS&D claims.

• Promoted from Transportation Coordinator, 1996 - 1999; planned, scheduled, and released prepaid and backhaul customer orders, reevaluated backhaul rates, and developed a reporting system. American Freightways, Chicago, Illinois, 1989 – 1996 Operations Supervisor

• Supervised a 20-person crew in fast-paced LTL environment, routed an average of 500 bills daily in a 74 door terminal that loaded an average of 60 outbound trailers daily.

• Responsible for freight accountability, dispatching (city and line haul) route scheduling, pricing, OS&D resolution, and customer service excellence.

• Hired, trained, developed and promoted team members. EDUCATION

Governors State University, University Park, Illinois, 8/1992 Bachelor of Arts, Speech Communications

Current Member, Council of Logistics Management

TECHNICAL CAPABILITIES

SAP, WMS, Microsoft Word, Excel, PowerPoint, Outlook, OMS (order management system), TMS, and Business Objects.



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