Lourbeth Glynn

*** **** ****, ******* **, *****

302-***-**** E: ad3ksz@r.postjobfree.com

PROFESSIONAL SUMMARY

Enthusiastic Customer Service Representative who follows policies and procedures, while Offering a friendly customer environment.

SKILLS

• Bilingual Spanish/English

• Team Leadership

• Project Management

• Customer Service Skills

• Clerical Support

• Accurate Money Handling

• Check cashing/Check cashing experience

• Organization Skills

WORK HISTORY

Packaging Associate- 08/2018-01/2019

Atrium Innovations – Chadds Ford, PA

Front Desk Receptionist- 04/2018-08/2018

Days Inn by Wyndham – Wilmington, DE

• Greeted persons entering the establishment and determined the nature and purpose of visit.

• Reported maintenance problems to the appropriate personnel.

• Carefully wrote down all phone messages and relayed them to the appropriate personnel.

• Sorted mail and other important data.

• Received packages and mail that came to the front desk and dispersed them to the correct employees.

• Maintained files and records with effective filing systems.

• Collected deposits, fees and payments.

Administrator- 08/2014-10/2017

Hacienda Santa Isabel – Santa Isabel, Puerto Rico

• Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.

• Efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.

• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.

• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.

• Made decisions affecting daily operations such as overseeing purchasing and inventory Desk Clerk – 03/2011-12/2013

Sistema de Emergencias 911 – Santa Isabel, Puerto Rico

• Reported maintenance problems to the appropriate personnel.

• Distributed incoming mail throughout the office.

• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.

• Developed organizational systems for agendas, records and reports.\

• Provided clerical support to company employees, including copying, faxing and file management Bank Teller – 02/1999-08/2003

Mutual Security Credit Union – Wilton, CT

• Provided customer records on demand, including account statements and copies of checks.

• Audited fellow teller currency to contribute to dual-control procedures.

• Reconciled cash drawer and resolved discrepancies.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

• Counted and packaged currency and coins.

• Sold and cross-sold bank products to new and existing customers.

• Logged cashier's checks and other transactions to maintain accuracy of account records.

• Placed orders for customer checks and verified starting numbers.

• Executed wire transfers, stop payments and account transfers.

• Collected member loan payments.

• Met with clients to generate new business and negotiate contracts Bank Teller- 03/2019-2022

WSFS bank – Fully trained in Sales and Service. Small business and Teller Consumer Lending Originator- 11/2022- Present

WSFS Bank- Fully trained on Consumer Lending

• Completing Loan Closing Documents for closing

• Scheduling Loan closings at different Branches

EDUCATION

Elvira M. Colon Negron - Santa Isabel, Puerto Rico High School Diploma/secretarial Administración de Empresas, 1998

• Graduated with 3.15 GPA

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