Server

HEATHER TWARDOSZ

*********@***.*** 630-***-**** Spencer, NY 14883

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Business Development

Sales Presentation

Professional Networking

Customer Relationship Management (CRM) Software

Customer Needs Assessments

Consultative Sales Techniques

Site Visits

Customer Retention

Sales Negotiation

Client Rapport-Building

Pricing Structures

Contract Management

B2B Sales

Safe Food Handling

Order Accuracy

Food Safety Understanding

Experience

05/2021 - 07/2023

Mercato Bar +

Kitchen, Agava

Restaurant, Milkstand

Server and BOH Support

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Checked food before serving it to customers.

Handled money transactions accurately while following company procedures for handling cash payments.

Followed health safety guidelines when preparing and serving food products. Communicated effectively with kitchen staff regarding customer allergies or special requests. Upheld high standards of sanitation in accordance with health department regulations. Conducted regular inventory checks to maintain adequate levels of necessary supplies. Operated POS terminals to input orders, split bills and calculate totals. Trained new employees on restaurant procedures and plating techniques. Explained menu items, describing ingredients and cooking methods upon request. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Assisted in preparing salads, appetizers and desserts to speed up food service. 07/2022 - 08/2022

Triphammer Wines &

Spirits

Sales Associate

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers. Helped customers locate products and checked store system for merchandise in warehouse. 04/2021 - 05/2021

The Inn At

Taughannock

Manager: Head of Housekeeping Services

Effectively supervised staff of 9 personnel by implementing company policies, protocols, work rules and disciplinary action.

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Established team priorities, maintained schedules and monitored performance. Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.

Managed internal operational standards and productivity targets for prompt check in times. 06/2020 - 12/2020

Providence Organic

Farm

Associate Market Manager

Greeted customers and helped with product questions, selections and purchases. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Opened and closed store independently.

Prepared ingredients for cooking including portioning, chopping, and storing food before use. Stocked service stations with food items such as condiments, salads, desserts, and beverages. Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning. Labeled containers with identifying information like date prepared and expiration dates. Ensured that all health regulations regarding food handling were followed during preparation process.

Kept track of supplies used in the kitchen to ensure restocking when necessary. Maintained cleanliness of floors in the kitchen area throughout shift. Assisted in unloading delivery trucks containing food supplies. Inspected deliveries for freshness and quality standards prior to stocking shelves. Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests. Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Portioned and wrapped food or placed directly on plates for service to patrons. 11/2012 - 06/2020

Il Poggiolo Ristorante

Server and BOH Support

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Performed opening and closing duties such as setting up the dining area, restocking supplies, staging garnishes on the line.

Followed health safety guidelines when preparing and serving food products. Communicated effectively with kitchen staff regarding customer allergies or special requests. Stocked service stations with food items such as condiments, salads, desserts, and beverages. Labeled containers with identifying information like date prepared and expiration dates. Carried food supplies, equipment and utensils to and from storage and work areas. Stored food in designated containers and storage areas to prevent spoilage. Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets. Provided exceptional service to high volume of daily customers. Well reviewed on Opentable.com

Increased sales significantly by upselling higher-end products to customers. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Garnished dishes and beverages to serve visually appealing menu items. Education and Training

New Paltz, NY Bachelor of Science in Communications, Media Management State University of New York

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