Danielle DeLoach

**** * ****** **,*******, California 92220 ad3kss@r.postjobfree.com

+1-951-***-****

Authorized to work in the US for any employer.

Work Experience

Patient Access Representative

Hemet Valley Medical Center Hospital - Hemet, CA

October 2017 to September 2019

Greets patients, visitors and answers telephone in a prompt and courteous manner and enters patient information including insurance, eligibility and demographics into patient Verifies management system. Collects and posts co-payments and other out of pocket expensive from patients. Communicates with nursing staff to aid in patient care and processing. Follows established policies and documented standard operating procedures and collects co-payments as needed. The ability to update demographic and insurance verification using application as well as inputting functions on electronic billing such as RTE. Familiar with medical terminology. Thorough data entry while documenting any incomplete admissions/ registrations in manner prescribed. Utilize all technology appropriately and in accordance with HIPAA and EMTALA regulations, compliance and performance standards. Notify patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Notify patients of co-payments, deductibles or deposits needed and collect patient liability when applicable. Patient payment notation. Maintain positive customer service at all times, referring unresolved issues to appropriate supervisor. Answer telephone calls. Follow pre-established script and provide assistance to callers while maintaining a 5 star rating. Monitor daily activity and completion of performance reports as assigned. Delegate and oversee assignments to registrars. Assisted in interview with new applicants. Trained new hires.

ER REGISTRATION CLERK

San Gorgonio Memorial Hospital

October 2013 to March 2016

PRIMARY RESPONSIBILITIES: Handle inquiries and patient intake. Maintain updated bed ability and facility services information. Ensure all papers are properly filled out and input into system. Maintain daily schedules. Enter and verify that all patient demographics and billing information correctly entered/ verified at the time of check in.Process encounters daily for and balance to co-payments. Collect balances due at the time of check in direct patients to relevant areas of building. Answer phones. Assign patients to room. Obtain signed statements. Store Patients' valuables. Record payments. Perform tours. Keep admission desk clean and organized. Perform insurance data entry Contact nurses and doctors about surgeries and meetings. Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic, and handling the processing of insurance.

Education

High school diploma or GED in General Studies

Palo Verde College - Blythe, CA

March 2001 to April 2001

Skills

•Scheduling

•Billing

•Clerical

•Medical Records

•Epic

•Word

•Microsoft Excel

•EMR

•Outlook

•Excel

•coding

•Receptionist

•training

•Medical Receptionist

•Insurance Verification

•CPT Coding

•Office Experience

•Primary Care Experience

•Paediatrics Experience

•Customer Service

•Adobe Photoshop

•Welding

•Time Management

•Administrative Experience

•Google Suite

•Microsoft Office Microsoft Excel

•Conflict Management

Succession Planning

Cleaning Experience

Basic Math

Medical Terminology

Time Management

Microsoft Project

Microsoft Office

•Driving

•Manufacturing

•Packaging

•Childcare

•Customer Service

•Cashiering

•FileMaker

•Hospitality Experience

•Change Management

•Basic Math

•Food Preparation Experience

•Cooking

•Warehouse Experience

•Financial Analysis

Time Management

Warehouse Experience

Customer Service

Slipping & Receiving

Typing

Time Management

Microsoft Powerpoint Microsoft Outlook

Data Entry

Inventory Control

Administrative Experience

Computer Literacy

•Quality Management

•ISO 9001

•Assembly Experience

•Training & Development

•Intake Experience

•Operating Systems

•LAN

•Technical Support

•Front desk

•Word processing

•Cash handling

•Switchboard (6 years)

•Active Directory

Multi-line Phone Systems (7 years

Reliability

Team Work

Oracle

Microsoft SharePoint

•Information management

•Documentation review

•User Interface (UI)

•Remote Access Software

•Microsoft Windows Server

•System Administration

•VoIP

Certifications and Licenses

Assessments

Electronic Medical Records: Best Practices — Proficient

March 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Receptionist — Familiar

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Familiar

Attention to Detail — Familiar

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Attention to Detail — Completed

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Verbal Communication — Highly Proficient

May 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Medical Billing — Familiar

July 2020

Understanding the procedures and forms used for medical billing.

Full results: Familiar

Basic Computer Skills: PC — Familiar

November 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Medical billing — Completed

December 2020

Understanding the procedures and forms used for medical billing

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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