Devante Townsend-Lee

P&C, WC, and Crop Adjuster

Grand Bay, AL 36541

ad3ksk@r.postjobfree.com

+1-251-***-****

Certified Property & Claims, Workers Compensation, and Crop Adjuster Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Claims Adjuster

MSI/QBE (Alacrity) - Remote

May 2023 to January 2024

While working at MSI on behalf of QBE, I specialized in the management of HO3 insurance claims related to hail, wind, and water damage. I also worked a handful of theft related claims. My responsibilities encompassed the orchestration of both the initial claims process and the supplementary phase. I conducted evaluations, reviewing field adjuster's estimates, photographic documentation, and detailed reports, ultimately formulating coverage determinations in strict accordance with the policyholder's insurance provisions. In cases where the reported cause of loss necessitated external services, I orchestrated the engagement of appropriate vendors. I possess the unwavering confidence in my ability to successfully oversee the entire claims process, from the initial point of contact to the disbursement of supplemental payments.

Claims Adjuster

Stillwater (Alacrity) - Remote

January 2023 to May 2023

During my tenure at Stillwater, I was responsible for managing HO3 insurance claims related to hail, wind, and water damage. My role encompassed overseeing the entire claims process, including the initial assessment and subsequent supplemental evaluations. I conducted comprehensive reviews of field adjuster, estimates, photographic evidence, and reports, ultimately formulating coverage determinations in alignment with the policyholder's insurance policy. In cases necessitating vendor engagement, I judiciously assigned the appropriate service provider ideas in accordance with the reported cause of loss. My experience and expertise instill in me the confidence to proficiently navigate the entire claims cycle, from initial point of contact to the issuance of supplemental payments.

Claims Associate

Sedgwick - Remote

December 2022 to March 2023

In my role as a temporary claims associate as Sedgwick, I conducted a meticulous review of claim information, applying established claims settlement procedures to efficiently process claims. This encompassed the initiation of claim payments and the subsequent closure of claim files. I maintained consistent and professional communication with both customers and fellow associates, utilizing various communication channels, including telephone and digital platforms.

CAT Adjuster

Peak Claims Group, Inc. - Mobile, AL

October 2022 to December 2022

I initiated contact with carrier clients and policyholder upon the receipt of claim assignments. My responsibilities included reviewing coverage and meticulously documenting all interactions with policyholders within the carrier's claim system. I conducted thorough claim investigations, which encompassed recorded interviews, coverage assessments, damage evaluations, and claim settlements. I adeptly managed claims, ranging from moderate to highly complex, including substantial losses exceeding $100,000, spanning various lines of coverage, such as structural, contents, and additional living expenses. This included claims involving engagement with public adjusters and attorneys. I diligently reviewed reports and estimates for specific accuracy within five business days of receipt, responding promptly and effectively. Continuously, I monitored the progress of assigned claims, ensuring both timeless and comprehensive communication. I provided expert guidance and addressed inquiries regarding coverage, while also offering support to independent adjusters in their claims handling. My role involved conveying system updates and reporting to field adjusters and management, all while maintaining excellent customer service standards during interactions with policyholders.

Project Manager

Melvin Stucco - Wilmington, NC

July 2012 to October 2018

In my capacity as a Project Manager at Melvin Stucco, my responsibilities included the diligent processing of invoices, meticulous collection and management of expense data, effective coordination of subcontractors for various projects, the drafting of contracts, and the meticulous oversight to guarantee the availability of all essential supplies for each project.

Education

High school diploma

Page High School - Greensboro, NC

August 2006 to May 2010

Skills

• Communication skills (10+ years)

• Customer service (10+ years)

• Management (10+ years)

• Time management (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Microsoft Powerpoint (10+ years)

• Negotiation (10+ years)

• Underwriting (3 years)

• Xactimate (2 years)

• Juris (1 year)

• Symbility (2 years)

• Guidewire (1 year)

• Filetrac (1 year)

• Interviewing (2 years)

Certifications and Licenses

Alabama Property & Casualty, Workers Compensation, and Crop Adjuster

[AdjusterPro]

July 2022 to July 2023

Claims adjusters collect information from various sources to determine insurance liability based on the extent of property or personal damage. We interview claimants and witnesses, and often consult with specialists, such as policyholders and engineers. After that, we estimate if the damage is covered by insurance policies and calculate payments. We can choose to work in-house for insurance companies or as external contractors.

State Farm Property

August 2022 to Present

This certification verifies that I've successfully completed State Farm's Property certification course State Farm Fire/Property IDL

August 2022 to Present

This certification verifies that I've successfully completed State Farm's Fire/Property IDL certification course

State Farm Wind and Hail/Policy

August 2022 to Present

This certification verifies that I've successfully completed State Farm's Wind and Hail Policy certification course

State Farm Auto Certification

August 2022 to Present

This certification verifies that I've successfully completed State Farm's Auto Independent Adjuster certification course

State Farm Basic Estimatics

August 2022 to Present

This certification verifies that I've successfully completed State Farm's Basic Estimatics certification course

The Goat Steep Assist Tutorial

September 2022 to Present

I have successfully complete Pilot's Goat Steep Assist Course Pilot

Basic Course

September 2022 to Present

I have successfully complete Pilot's Basic Course Series Certification Course

Texas All Lines Adjuster Certification

September 2022 to August 2024

Texas All Lines Adjuster Certification. License Number 2896232

Florida Adjuster License

September 2022 to September 2024

Florida All Lines Adjuster Certification. License Number W903892

Groups

Habitat for humanity

October 2011 to December 2013

• Provide customer service to donors and shoppers in the field and at the store

• Assist with donation screening and drop-offs

• Assist donors and customers with loading/unloading items from their vehicles

• Process, organize, and merchandize donations

• Maintain cleanliness and safety within the store, on the truck(s) and in outside areas

• Arrive on time and ready to work.

• Complete projects in a timely manner, asking for help as needed

• Act as an Ambassador for Habitat for Humanity while interacting with donors, shoppers, and volunteers

• May be asked to assist store staff and volunteers with emptying truck(s) every day, multiple times per day

• Pick up donations with Habitat for Humanity Truck Driver and local donors using company vehicles

Additional Information

XactNet Address: DEVANTETLEE

Contact this candidate