Customer Service Quality
Resume:
YESENIA MEZA
Toppenish, WA **948
*******.*******@*****.***
PROFESSIONAL SUMMARY
Self-motivated team player able to adapt to challenging situations in a professional manner while still being personable, caring and motivated in providing high quality customer service. I am confident in my ability to drive positive results and quality customer service for any company that allows me to support their growth. I bring strong organizational skills and passion for helping others. My commitment to excellence and positive attitude makes me a reliable and dedicated team player.
PROFESSIONAL SKILLS
- Schedule/Time Management - Microsoft Office 365 Suite - Effective Communication - Inventory
- Self-directed/motivated - Project Management - Quick learner - Reliable
- Excellent PC skills - Customer Service - Paper Filing EXPERIENCE
Smulligan’s Pizza & BBQ 04/2023 – 10/2023
1111 N Evelyn Dr, Moses Lake, WA 98837
Job Title: Customer Service
Responsibilities: Customer service. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. Customer Service (online/phone/in-person); establish and maintain business relationships with clients and vendors. Maintained clean and sanitary work environment in accordance with Health Department and restaurant standards. Performed all work to top standards, providing best service to customers and team members. Collaborated with the kitchen team to resolve time efficiency issues quickly and effectively. Cross-trained and coordinated scheduling with team members to ensure seamless service. Tracked down sources of special products and services to meet customers’ special needs. Assessing customer’s needs and preferences and making appropriate recommendations. Followed guidelines for safe service, appropriate temperatures and proper presentation. Sanitized workstations before and after shift to prevent illness and food contamination. Adhered to safe and proper storage guidelines for perishable/non-perishable inventory. Strictly followed all cash, security, inventory and labor policies and procedures. Performed daily inventory audits of weekly product and supply orders. Filled in for other positions when staff didn’t show up.
Nachos Mexican Restaurant 01/2022 – 04/2022
13016 US-12 Packwood, WA 98361
Job Title: Customer Service
Responsibilities: Customer service. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. Customer Service (online/phone/in-person); establish and maintain business relationships with clients and vendors. Maintained clean and sanitary work environment in accordance with Health Department and restaurant standards. Performed all work to top standards, providing best service to customers and team members. Collaborated with the kitchen team to resolve time efficiency issues quickly and effectively. Cross-trained and coordinated scheduling with team members to ensure seamless service. Tracked down sources of special products and services to meet customers’ special needs. Assessing customer’s needs and preferences and making appropriate recommendations. Followed guidelines for safe service, appropriate temperatures and proper presentation. Sanitized workstations before and after shift to prevent illness and food contamination. Adhered to safe and proper storage guidelines for perishable/non-perishable inventory. Strictly followed all cash, security, inventory and labor policies and procedures. Performed daily inventory audits of weekly product and supply orders. Filled in for other positions when staff didn’t show up.
White Pass School District 04/2021 – 12/2021
516 Silverbrook Rd.
Job Title: Janitor/Office Assistant
Responsibilities: Customer service; Filing. Organizing. data entry,, revise, sort documents,. Knowledge of effective written and oral communication methods used to explain and interpret technical information clearly and precisely. Used judgment in interpreting guidelines and applying them to research, analyze, and identify reasons for problem solving. Controlling and following-up on all incoming correspondence. Maintained automated and manual filing systems. Protected confidentiality of student information within the confines of disclosure laws, rules, and regulations. Utilized inventory management procedures to control casework and conduct research. Sanitize, deep clean classrooms. sweep, vacuum. YEAR-ROUND TREE CARE 06/2018 – 04/2021
Job Title: General Labor – Volunteer
Responsibilities: Worked with speed and accuracy to provide a clean work area and ensure safety. Organized materials, tools and equipment to supply team members. Interpreted orders and technical documentation to complete accurate work. Cleaned, operated and maintained machinery for optimal team productivity. General landscaping duties such as cleanup, pulling brush into chipper safely, raking, stacking wood, stocking, picking, packing, counting, loading, and unloading with attention to time management. Ensure consistency in the quality of work while creating a positive customer experience.
EDUCATION
Big Bend Community College 09/2022 – 06/2023
Course: Business Administration
WORK REFERENCES-
John Kelly, White Pass (boss)- 360-***-****
Veronica Rubio, (friend)- 559-***-****
Mike Melton, White Pass (co-worker)- 360-***-**** Synthia Small, Smulligans (boss)- 509-***-****
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