MELISSA REID

**** ******* ******

Temple Hill, MD 20748

CELL PHONE: 703-***-****

ad3krh@r.postjobfree.com

OBJECTIVE

To become a valued asset to a company that would provide growth and opportunity coupled with enhancing my office skills and personal growth.

QUALIFICATIONS

With 12+ years in the office environment, 8 of which in the medical environment. I am very quick to learn and take on new challenges. I am customer oriented and respond well under pressure. I am a self-motivated hard worker who adapts well to change. I am detail oriented with a strong focus on timeliness and accuracy of work. Excellent interpersonal and communications skills, confident and poised in interactions with individuals at all levels both verbal and in writing. Proven ability to collect, consolidate and organize business needs. Organized individual with exceptional follow through capabilities.

MOST RECENT SALARY: $29.00

EMPLOYMENT

Mitchell, Whittaker& Wu 2012-Present

Office Manger

Streamline patient billing, including resolution of billing issues

Precertification/Authorization of insurances

Performed daily balancing of cash and credit payments

Patients Refills

Medical Records

Credentialing for Provider

Posting Charges

Dr. Tahira Habib 2008-2012

Office Manger

Streamline patient billing, including resolution of billing issues

Precertification/Authorization of insurances

Performed daily balancing of cash and credit payments

Patients Refills

Medical Records

Credentialing for Provider

CAQH certifications

Manassas Internal Medicine 2007-2008

Billing Clerk

Streamline patient billing, including resolution of billing issues

Performed collections on co-pays and outstanding account balances

Posted charges and payments

Performed daily balancing of cash and credit payments

Leesburg Sterling Family Practice 1999-2005

Fulfilled basic patients’ assistance for 40 to 45 patients per day in this very busy office. Calmed patients’ fears, created comfortable atmosphere, and acted as emotional support. Handled full range of medical secretarial duties- scheduling, billing, insurance, collections and heavy phone lines. Cleared up old accounts and worked out payments arrangements.

Supervisor

My team consisted of 13 Patient Service Reps

Posted all charges and payments to customers accounts

As part of a team, I performed patient registration

Performed all patients insurance updates

Provided exemplary customer service to patients, physicians and colleagues developing strong and collaborative relationships

Billing clerk

Streamlined patients billing, including resolution of billing issues

Performed collections on co-pays and outstanding account balances

Posted charges and payments

Performed daily balancing of cash and credit payments

Patient Service Representative

Scheduled appointments and maintained up to date patient files

Managed incoming and outgoing correspondence

Answered phones

Scheduled support roster for physicians

Registered incoming patients and assisted with prescription fulfillment

Demonstrated ability to maintain composure and work efficiently, preventing patient confidentiality within environment

Troubleshot and resolved problems. Effective at dealing with complaints

I have held various other employments from data entry clerk at Integrated Medical Management to Payroll Administrator at TAD Resources International (now Adecco).

SKILLS

MS Word Pulse Systems

MS Excel CBSI

Adobe Medics Elite

Internet

OFFICE EQUIPMENT

Computer Fax Calculator Scanner Label maker ETC

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