Earlene Hernandez

● Tel: C: 718-***-**** H:646-***-****● ad3kre@r.postjobfree.com

EXECUTIVE SUMMARY

A highly professional customer service specialist with over ten years’ experience in the field of customer service. Knowledgeable in customer service protocols and practices, Public Speaking, group facilitation in different settings, and case management. Well-versed in aiding clients in various aspects and troubleshooting arising problems. Specializes in delivering health and community resources to clients in a professional and organized manner owing to strong technological background. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity.

SERVICES FOR THE UNDERSERVED, Bronx New York Oct. 2022- May. 2023

Case Manager (Congregate Care Level 2 Supportive Housing)

Provide referrals for clients for medical care, substance abuse services, and employment services as necessary.

Work as part of a multi-disciplinary team and communicate effectively with other team members.

Communicate effectively with outpatient programs and other outside providers.

Develop and complete individualized service plans every 90 days.

Complete intakes, psychosocial, case notes and other paperwork in a timely manner

PROFESSIONAL EXPERIENCE

DOE Food services

Lunch Helper

Prepare and bag snack bags for children and community.

Interact with children and school staff.

Prepare and serve hot and cold meals.

Prepare salad and meal bars.

Violence Intervention Program

Answering and directing calls.

Helping victims with counseling and shelter intakes.

Providing community resources for clients

Crime Victim Advocate

Providing crisis counseling and emotional support for survivors in need.

Helping a survivor create safety plans.

Behavioral health Connector

Provide educational sessions to Harlem residents on (HARP) Health and Recovery Program, and (HCBS) Home Community Based Services.

Leverage existing contacts and establish new relationships via outreach activities throughout NYCHA building. DHS shelters, Hospitals, CBO's and FBO's etc. To bolster project visibility and capacity to engage Harlem residents.

CRPA

Facilitate Family and Women groups.

Interact with clients.

Share resources with clients.

Canvasser

Disturb petitions for nonprofit Organization to support charter School rights.

Sharing Education

Answered and received calls, directed patients to the doctor, scheduled appointments, and met and greeted patients.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

EMPLOYMENT HISTORY

Services for the Underserved Senior Wellness Coach 10/2022- 05/2023

DOE Food services Lunch Helper 08/2020 -8/2021

Violence Intervention program house monitor/counselor 11/2019- 9/2022

Crime Victim Treatment Center Volunteer Advocate 10/2019 – Present

Department of Health and Mental Hygiene Behavioral Health Connect 04/2019 - 11/2019

Student First NY Canvasser 06/2018 – 10/2019

EDUCATION

Queensboro Community College – Certified Recovery Peer Advocate

Christopher Columbus High School, Bronx New York – Diploma

LaGuardia Community College- Mental Health Peer Specialist program

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