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Human Resources Customer Service

Location:
Goodland, KS
Posted:
February 12, 2024

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Resume:

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Anthony M. Spomer

Human Resources & Safety Specialist

ad3kqy@r.postjobfree.com • 785-***-****

Goodland, KS 67735

Creative and versatile food service professional with extensive knowledge and skills in all aspects of restaurant operations, funeral services, and farm management. Proven success in launching and operating restaurants, delivering exceptional dining experiences, and building loyal customer base. Skilled in ensuring high standards of food safety, hygiene, and service quality. Committed to developing and implementing HR policies, programs, and practices. Expert in recruiting and mentoring staff, improving organizational performance, and increasing employee satisfaction. Aptitude for overseeing and coordinating human resources operations, implementing recruitment strategies, and building top-performance talent pipelines. Passionate about enhancing safety culture, executing health and safety programs, and managing industrial hygiene. Areas of Expertise

● HR Management

● Training & Mentoring

● Employee Satisfaction & Retention

● Quality Control

● OSHA Standards

● Food Preparation

● Safety Assurance

● Event Planning & Execution

● Menu Design

● Inventory Management

● Customer Service Management

● Team Leadership & Development

Professional Experience

The Original Grande / Topside Tacos, LLC, Goodland, Kansas Owner / Operator

2020 — 2023

Managed all day-to-day operations, including food preparation, customer service, ordering, inventory management, and building maintenance. Designed and curated menu offerings while considering market demand, ingredient availability, and profitability. Identified and procured equipment for food preparation, cooking, and service. Implemented continuous improvement initiatives to optimize operational efficiency, enhance quality, and drive profitability. Developed employee manuals to communicate company policies, procedures, and expectations. Oversaw bookkeeping and tax preparation tasks while adhering to regulatory requirements and financial reporting standards. Monitored daily sales and financial performance, conducting regular analysis to identify opportunities and improvement areas.

● Built high-performance talent pipeline by recruiting, hiring, and training employees.

● Enhanced customer satisfaction by fostering positive dining experience and building positive relationships.

● Maintained compliance with health and safety regulations, food handling standards, and licensing requirements.

● Ensured welcoming and aesthetically pleasing environment through unique design and décor of restaurant space.

● Conceptualized and launched Quick Service Restaurant while managing all facets of business plans and processes. Zeiner Funeral Homes, Marion, Kansas

Funeral Director / Embalmer

2017 — 2019

Led all facets of funeral home operations, planning and executing immediate and pre-need funeral services. Provided compassionate and comprehensive service to families during funeral planning. Handled on-call duties, managed removals, and fostered positive community relations.

● Ensured dignity and preservation of deceased by performing embalming procedures with precision and respect.

● Assured operational efficiency of funeral home, overseeing tasks ranging from transport logistics to on-call duties. Brown Bennett Alexander Funeral Home, Cottonwood Falls, Kansas Funeral Director / Embalmer

2016 — 2017

Completed trial period at funeral home and directed all funeral home operations, including at-need planning, on-call duties, and general operations. Executed embalming procedures and prepared deceased individuals for viewing and burial. Coordinated professional and dignified transport and removal of deceased individuals from various locations. Page 2 2

● Assisted families in preparing and executing pre-need and at-need funeral planning.

● Supported families in making funeral arrangements while providing compassion and guidance during challenging time. Spomer Family Farms Trust / Anthony’s at The Vault, Goodland, KS Farm Operations / Small Bistro

2012 — 2016

Oversaw maintenance and servicing of farm equipment to ensure proper functionality and adherence to safety standards. Conducted soil analysis and implemented robust strategies to optimize crop growth and minimize environmental impact. Implemented sustainable farming practices to maintain soil health. Led all operations of small luncheon restaurant and upheld strict sanitation and hygiene standards. Incorporated variety of flavors and ingredients to create unique and appealing dishes.

● Maintained adequate stock levels by ordering and evaluating supplies and managing food inventory.

● Ensured satisfaction and repeat business by addressing concerns and delivering exceptional customer service.

● Improved farm productivity by spearheading day-to-day operations, including planting, harvesting, and caring for crops.

● Designed and implemented cost-effective pricing strategies without compromising on food quality to optimize profitability. Additional Experience

Chef / Restaurant Owner Anthony’s, Goodland, KS

Mortician / Event Booking Evergreen Memorial Park, Evergreen, CO Intern / Funeral Director / Embalmer Floral Hills Funeral Home, Raytown, MO Executive Chef J.M. Bauersfeld's, Topeka, KS

Intern / Baker / Pastry Cook Hotel Intercontinental, Chicago, IL Front Desk Manager / Operations Manager Mountain Resorts Property Management, Steamboat Springs, CO Education

Associate of Science, Mortuary Arts

Kansas City Kansas Community College, Kansas City, Kansas Associate of Arts, Culinary Science

New England Culinary Institute, Montpellier, Vermont Associate of Business, Resort, and Restaurant Management Colorado Mountain College, Steamboat Springs, Colorado



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