CHERIE CHANDLER

Jamaica, NY *****

Phone #: 516-***-**** ● E-mail: ad3kqs@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Demonstrates customer service skills by maintaining high level customer satisfaction. Possess communication skills and ability to establish rapport with customers.

KEY SKILLS

Customer Service, Filling and Scheduling, Communication, Calendaring, Data Entry, Record Keeping, Organizational, Time Management, Decision Making, Coordinating

WORK EXPERIENCE

CITY OF NEW YORK, NEW YORK, NY 11/2017-Present

School Safety Officer

Provide security and ensure the safety of students, in the New York City Public School buildings and surrounding premises.

Patrol and operate scanning equipment.

Verify identity and escort visitors.

Ensure that all serious incidents are reported to higher supervision.

Respond to all emergency incidents and directs and coordinates appropriate response.

Maintain activity log and makes appropriate daily entries.

Monitor and use radios to request assistance from co-workers.

Request identification of, and removes from the premises, any unauthorized persons.

Aid sick and injured persons and calls for medical, police or fire department assistance, when needed.

Notify supervisors of all emergency incidents and completes any related documentation.

Respond to altercations between students.

CITY OF NEW YORK, NEW YORK, NY 04/2010-11/2017

School Crossing Guard

Safeguard school children walking across busy intersections on their way to school.

Maintained children's' safety in traffic and directs or expedites the flow of traffic at a crossing.

Oversaw and control traffic flow around schools in the morning, at lunch time, and at the end of the school day.

ARK TELESERVICES, LONG ISLAND NY 03/2007-08/2009

Customer Service Representative

Greeted customers and ascertained what each customer wants or needs.

Conferred with customers by telephone or in person to provide information about products or services.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Contacted customers to respond to inquiries.

Maintained logs of activities and completed work.

Performed data entries.

ESSEX TEMPORARY SERVICES, ENCORR SERVICES, NEW YORK, NY 09/2006-11/2006

Administrative Assistant /Receptionist

Answered telephones and give information to callers, took messages, or transferred calls to appropriate individuals.

Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Created, maintained, and entered information into databases.

Used computers for various applications, such as database management or word processing.

Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other materials.

Scheduled and confirmed appointments for clients, customers, or supervisors.

Maintained scheduling and event calendars.

Typed proposals, and distributed meeting notes, routine correspondence, or reports.

Completed forms in accordance with company procedures.

Located and attached appropriate files to incoming correspondence requiring replies.

Conducted searches to find needed information, using such sources as the Internet.

Opened, read, routed, and distributed incoming mail or other materials and answer routine letters.

BINDER AND BINDER, NEW YORK, NY 08/2004-07/2006

Caseworker / Legal Assistant

Created and prepared SSI/SSD files for transfer.

Answered multiple phone line.

Scheduled and made appointments.

Organized and maintained law libraries, documents, and case files.

Made photocopies of correspondence, documents, and other printed matter.

Assisted attorneys in collecting information such as employment, medical, and other records.

Drafted and typed office memos.

Contacted Social Security and Disability for status on client’s claim.

Prepared clients for upcoming hearings.

Continuous followed up with clients and their medical sources.

EDUCATION

Associate degree- Office Technologies

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