SUBHA PRIYA SRIDHARAN

Sr. Business Systems Analyst

Reach me – 732-***-**** –

C2C - Corp to Corp Only

Summary of Qualifications:

An accomplished IT Professional with 10+ years of experience as Business Analyst, Business Systems Analyst and Project Manager in several small and large companies related to Banking, Telecommunications, E-Commerce and Retail.

Effective in working with business users, technical teams, project managers, SMEs as well as senior management.

Expert in gathering user requirements, analyzing, and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FRD), Use-Case Specifications, Systems Requirement Documents (SRS), static Wireframes and dynamic Mockup screens.

Expert in working with clients to implement requirements and in providing team leadership for development, support teams comprising the client and third-party contract staff across multiple delivery sites.

Skilled in implementing different Software Development Life Cycle (SDLC) methods such as Waterfall, Scaled Agile Framework (SAFe), Agile Scrum, Kanban Extreme Programming (XP) methodologies.

Experience in training cross-functional teams on Agile Scrum and knowledge in Kanban methodologies and helped companies to successfully practice the principles to ensure collaboration and self-organization of the teams on maintaining Adaption, continuous Inspection and Transparency.

Good understanding on XML schemas for the Web Services, API’s and Micro services while implementing SOA architecture.

Expertise in identifying and documenting with Client side, Server side and Database Validations. Assisted in customer experience analytics using BI tools like Tableau, Power BI etc.

Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close) as well as quality management.

Committed team player with excellent work-ethics and analytical skills coupled with excellent communication, written and interpersonal skills.

Technical competencies:

Methodologies: Waterfall, Agile, Scrum Framework

Business Analysis: Requirements Gathering, GAP Analysis, Impact Analysis, Feasibility Analysis, BRD, FRD, SRS, Data flow diagrams, Business Process Modeling, Mobile Applications (IOS and Android)

Requirements Management: Rational Clear Case, Requisite Pro, JIRA Confluence, Wiki Pages

SCRUM Management Tools: MS Project, Excel, JIRA, Rally, HP ALM, MS SharePoint, Version One

Business Modeling Tools: Rational Rose, UML, Clearwater

Design Tools: Rational Rose, MS Visio, Tableau, Splunk, Appdynamics, Datadog Hoc, Balsamiq, UML

Web Services: SOAP, REST

Programming Languages: HTML, XML, WSDL, CSS, XSLT, JAVA

Software Applications: Adobe Creative Suite, MS Office 365, MS Project, MS Visio, MS Office Suite

QA/Testing: Quick Test Pro (QTP), Postman, GIT, Jenkins, Subversion (SVN)

Database: Microsoft SQL Server, MS Access

Professional Experience:

Client: OPTUM - Eden Prairie, MN March 2022 - Present

Role: Sr. Business Systems Analyst/Project Manager

Roles & Responsibilities:

Driving projects to successful completion to deliver the intended business value and outcome for internal and external customers

Manages project and other meeting preparation and execution with ability to effectively run meetings without supervision.

Draft agendas, minutes, and presentation materials. Facilitates sub-team meetings

Elicit and document system specifications and business requirements in form of requirement documents, user stories and flow diagrams to be utilized for application development.

Ensured there are at least two sprints worth of stories ready for the POD to work on.

Created a UML diagrams/Data mapping in MS Visio or to represent the product visually to the development team for better understanding.

Maintained standard project management tool documentation utilizing Jira/Confluence.

Worked with REST API developers in giving requirements of the project to modify the JSON coming from Backend teams as per Mobile platform consumption.

Wrote technical stories by doing GAP Analysis of AS IS and To Be JSON in the Mobile Flex/Simulator.

Drove the project kick off meeting with the Product Manager and required stakeholders of the new project dependencies to the Scrum Master.

Helped the Scrum team to plan and improve their ways if working through retrospectives.

Ensured the work done by the team aligns with business strategy.

Responsible for feature backlog prioritization with the help of Product Manager.

Identifying and communicating the project /feature.

Update the XCODE on the Machine every day to test the scenarios on Dev build in the Mobile Simulator.

Reviewing the Acceptance Criteria within the QA Review board meeting prior to the development start date.

Prepare monthly release notes and present the project overview in the showcase before the Regression starts and file any defects in HP Quality center / Load runner – depending on the criticality.

Conduct Product Demonstrations and assist Business Stakeholders in testing the final product by ensuring technical specifications meet business requirements.

Utilized Agile development processes for stand-ups, scrum meetings, etc.

Performed GAP Analysis, Risk Analysis, Impact Analysis, SWOT analysis, Cost Benefit analysis and Return of Investment (ROI) Analysis.

Acted as a liaison between the business and the technical team in the areas of Software Design and Development Life Cycle to understand the structure, policies, and operations of an organization.

Created UML diagrams like Use case diagrams, Activity diagrams, Sequence diagrams, Business Process Model and Notation (BPMN), Prototypes, Wireframes using Microsoft Visio, Draw.io and Lucid Chart.

Worked closely with Product Manager and in gathering requirements, converting them into User stories and established Acceptance Criteria making sure they meet the Definition of Ready (DOR).

Worked on enhancing the of existing SOA which involved the orchestration of the Web Services and Web Methods

Drove projects to successful completion to deliver the intended business value and outcome for internal and external customers

Manage project and other meeting preparation and execution with ability to effectively run meetings without supervision.

Drafts agendas, minutes, and presentation materials. Facilitates sub-team meetings

Prioritized Defects tracking in reporting system and coordinated between development team and the management team to resolve any conflicts/defects in terms of requirements.

Participated in writing and reviewing Test plans.

Also, helped the testing team in developing test cases and Involved in various Testing Methods such as Black box testing, Functional Testing, Regression testing, Performance Testing, Integration testing as well as User Acceptance Testing (UAT).

Environment: JIRA, Version one, Microsoft office, Teams, Slack, SharePoint, IBM Pattern Builder Flex, Simulator, HP Quality Center, HP Load runner, JSON, Web services, HTML, CSS, MS Visio

Client: VERIZON - Irving, TX Aug 2020 – Feb 2022

Role: Sr. Scrum/Business Analyst

Roles & Responsibilities:

Conducted Elicitation techniques and JAD sessions including stakeholders and performed Requirement Analysis.

Elicit and document system specifications and business requirements in form of requirement documents, user stories and flow diagrams to be utilized for application development.

Worked with clients to understand their needs better and presented solutions.

Assisted the Project Owner in creating the WBS, Gantt charts and Project Documentation.

Developed business requirement specification artifacts such as BRD, FRD, and SRS.

Facilitated in the requirements meetings, writing requirements, adding requirements to HP Quality Center.

Designed and developed business process, workflow, use Cases and UML models using MS Visio.

Developed screen-mockups using Irise to review the screen design.

Came up with possible scenarios and documented them, and once documented translated them into UML Diagrams.

Coordinated changes with UI/UX Designer and analyzed the changes post implementation.

Assisted the Product Owner in user story creation Using INVEST Criteria and product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals.

Also helped in prioritizing the user stories using Moscow and Planning Poker techniques.

Worked closely with the Middleware teams in leading development of reports.

Executed SQL queries in warehouse production, performed Data mapping, data modeling.

Used Excel to create weekly, ad-hoc reports for Notification usage analysis.

Identified performance indicators that provide reliable information as an input towards the dashboard reports.

Used Axure Prototyping and Balsamic for creating Dynamic Wireframes and Mock up’s so that the prototypes were closer to the GUI of the application.

Interacted with users for verifying Requirements, managing Change Control and updating existing Documentation.

Built wireframe mockups for user interface elements using Irise, Balsamiq and Invision.

Involved in development and execution of test cases for systems testing and UAT.

Organized Triage calls to resolve conflicts as well as to work out defects identified in testing.

Tested and Validated Crystal Reports data for accuracy in the UAT environment.

Coordinated in UAT, Regression Testing, System Testing, Integration Testing, Functional Testing.

Environment: MS Office, My SQL, Informatica, HP QC, Excel, HTML, Irise, Web Services, Java, TFS, JIRA, MS Visio, XML HTML, CSS

Client: PNC BANK - Philadelphia, PA Oct 2018 - July 2020

Role: Business Analyst / Scrum Master

Roles & Responsibilities:

Served as a liaison between the business and technical developers to define problems, enhancements, and solutions.

Participated in PO Sync meetings to define the mission and vision of the project.

Participated in Program Increment (PI) meetings and collaborated with multiple ART (Agile Release Train) scrum Teams in planning deliverables for the upcoming Release.

Defining the scope of the project and identifying the major actors, using various elicitation techniques to gather requirements conducted several focus group sessions, interviews, brainstorming sessions with the business to identify the business requirements.

Extensively performed Risk and GAP analysis in the project as there were numerous ‘as-is’ and ‘to-be’ conditions.

Involved in generating Cost-Benefit analysis documents in collaboration with the Product Owner and acted as a proxy Product owner in the absence of Product Owner to gather requirements from Customer Facing and prioritize.

Other responsibilities include conducting user interviews, creating journey maps and translating insights into tangible interactive screens.

Used JIRA and Rally in documenting Requirements as form of User Stories in to refine as part of future sprints.

Once the Payload is received from the business team, used JSON Editor to translate the data into simple text and created Mapping sheets to provide it to the technical team for development.

Used Clearwater and BitBucket as the repository for UML Diagrams.

Facilitated Joint Requirement Planning (JRP) sessions with Business User Groups, along with conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.

Used Rally for creating User Stories and used JIRA Confluence, SharePoint to maintain Technical Artifacts and other documentation on the projects and Releases.

Made sure user stories are according to INVEST criteria and prioritizing the backlog item using MOSCOW technique.

Involved in development and execution of test cases for systems testing and UAT.

Performed functional testing, integration testing, automation testing and User Acceptance Testing.

Used GIT, BitBucket, Clear Water as a repository to check out projects from it, make modifications, submit and commit changes to the local repository and then later to the central repository.

Used Quality Center to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting Running Jobs through the Jenkins and results updated into HP ALM.

Environment: MS Office Suite, Splunk, Tableau, AppDynamics, Datadog hoc, Rally, SharePoint, Jira Confluence, Quality Center, Swagger Editor, Clearwater, JSON Editor, Automation Testing, Manual Testing, Bit Bucket, WSDL, XML

Client: PARADIGM - Walnut Creek, CA Jan 2017 - Sep 2018

Role: Business Analyst

Roles & Responsibilities:

Served as a liaison between the business and technical developers to define problems, enhancements, and solutions.

Conducted Gap Analysis for the system considering AS IS and TO BE features.

Facilitated Work sessions and Solution discussions across business units to understand reported problems and to drive acceptable solutions. Gathered requirements, developed Process Model and detailed Business Policies.

Worked with clients to better understand their needs and present solutions using Scrum Framework.

Created best-practice requirements deliverables, such as use cases, system process flows and context diagrams

Documented the FRDs and BRDs as per the business requirements, designed Use Cases diagrams and prepared the Workflow using use case scenarios with Input, Output, and Pre- and Post-conditions.

Review Use Case History to identify existing requirements that support claimed functionality performance.

Designed wireframes and prototypes for the enhancement of the websites.

Worked with the design team in Usability and Interface Design coding standards and procedures.

Created the Traceability Matrix to ensure that all the requirements are being tested and covered in the testing plan.

Worked on implementation of the SOAP API for the UI screens, to make it more scalable and efficient.

Setting up UAT for user stories developed by the delivery team to be accepted by the business.

Helped improve the process and practices by identifying improvement areas through retrospective meetings.

Made sure user stories are according to INVEST criteria and prioritizing the backlog item using MOSCOW technique.

Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.

Environment: SharePoint, MS Office 365, TFS, MS Project, Adobe Dreamweaver, Photoshop, Wireframes, Oracle, Java, Web Services SOAP, HTML, CSS, Informatica, Java, XML, MS Visio, HP QC, SOA, Soap UI, SQL

Client: J P Morgan Chase - Chennai, India Jan 2013 - Mar 2016

Role: Business Analyst / QA Analyst

Roles & Responsibilities:

Conducted interviews with project managers, SMEs business users to collect requirement and business process information.

Developed PowerPoint presentations for monthly meetings with upper management.

Teamed up with the credit allocation department to perform market survey and learn client requirements to assist the technical team in Software development.

Assisted Engineers in coming up with technical documents Functional design documents.

Assist in selecting the technology for the application based on Cost-Effectiveness and Quality with an eye towards the future.

Used SharePoint 2007 for content management and document management.

Used UML to prepare Use Cases from the gathered requirements and created diagrams using Rational Rose.

Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules, Test Scenarios and implemented them with the QA team.

Used the Unified Change Management (UCM) tool, Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes.

Environment: Waterfall, UML, SQL Server, Rational Requisite Pro, Rational Rose, MS Office, MS Project, SQL, SharePoint 2007

Education:

Master’s Degree in Biotechnology (Graduated in 2008) / Vellore Institute of Technology, India

Bachelor’s Degree in Computer Science (Graduated in 2006) / Madras University, India

References: Provided upon request…

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