ABDIWELI ISSACK AHMED

**** ****** **** ****** *****.

ZIP-L2H2W9

PHONE – 647-***-****

EMAIL, ad3kqd@r.postjobfree.com

OBJECTIVES

Dedicated and experienced Cleaning and Housekeeping Professional with three years of exceptional service at Grand Royal Hotel, adept at maintaining cleanliness, organization, and guest satisfaction. Seeking to leverage expertise in ensuring pristine environments and enhancing guest experiences. PROFESSIONAL EXPERIENCE

Grand Royal Hotel, Nairobi, [Jan 2021 -Nov 2023] Housekeeping/ Cleaning

- Managed daily cleaning operations for guest rooms, ensuring ambitious standards of cleanliness and presentation were consistently met.

- Conducted thorough cleaning of guest rooms, including vacuuming, dusting, mopping, and sanitizing surfaces to maintain a hygienic environment.

- Assisted with laundry duties, including washing, folding, and ironing linens, towels, and guest clothing.

- Inspected rooms for maintenance issues or damages and promptly reported any issues to maintenance staff or management.

- Responded promptly to guest requests and inquiries, aiding, and ensuring guest satisfaction.

- Collaborated effectively with other housekeeping staff to prioritize tasks and maintain efficient workflow.

- Implemented proper waste disposal procedures and ensured compliance with safety and sanitation standards.

- Participated in regular training sessions to stay updated on best practices and procedures for housekeeping and cleanliness.

-Implemented and maintained high cleanliness standards, adhering to hotel policies and procedure.

-Coordinated with other departments to fulfill guest requests promptly and effectively.

-Managed inventory of cleaning supplies and equipment, ensuring adequate stock levels at all times.

-Responded promptly to guest complaints and concerns, resolving issues to ensure guest satisfaction.

-Implemented cost-saving measures while maintaining high-quality service standards. Collaborated with management to develop and implement strategies for improving housekeeping operations.

EDUCATION

Primary certificate – (2004 -2010)

Secondary certificate (2011 -2015)

College =Diploma in community Health Nursing (2016 -2020) Skills:

Excellent mindfulness and organizational skills

Effective communication and interpersonal abilities

Ability to work independently and as part of a team.

Knowledge of cleaning techniques and equipment

Customer service-oriented mindset

Ability to prioritize tasks and manage time effectively. References: Available upon request.

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