Los Angeles Quality Assurance

Hugh F. Gallagher

Pasadena, California ***** 909-***-**** ad3kq1@r.postjobfree.com

FOOD AND BEVERAGE SERVICES EXECUTIVE

Accomplished and customer-focused professional, offering more than 25 years of experience in providing exceptional services within hospitality as well as food and beverage sector. Proven success maintaining safety and hygienic kitchen and restaurant environment, adhering to sanitation standards, planning, and organizing high profile events, interacting with guests, coordinating staff, and delivering excellent services to customers.

Hands-on experience in managing food and beverage operations such as menu planning, and aesthetic presentation of food for the purpose of ensuring compliance with quality and hygiene standards. Articulate and refined communicator with ability to build strong and professional relationships with customers and management to achieve organizational goals.

Core Skills and Competencies

Catering Management

Operations Management

High Profile Even Planning

Food and Kitchen Safety

Customer Satisfaction

Regulatory Compliances

Staff Training, Leadership

Quality Assurance

Profit & Loss Accountability

Recruiting & Staff Initiatives

Relationship Management

Personnel Management

Project Management

Pricing and Marketing

Process Improvement

Professional Experience

Milwaukee Brewers / Carolina Mudcats (2022-Present)

Consultant Working with the Carolina Mudcats (owned by the Milwaukee Brewers) to assist with their Food & Beverage operation. Helping to audit and implement proper controls and systems. In addition, assisting with design and equipment layouts for a possible new stadium.

Team Kitchens, Los Angeles (2022-2023)

Consultant

Assist with a start-up concept of LA Dodgers iconic stadium food, for home delivery from a series of Ghost Kitchens. Designed and equipped 5 kitchens throughout the Los Angeles area. Established operating procedures, suppliers, hired staffing and staff training. Coordinated delivery service with Uber Eats and Postmates.

Dodgers Stadium, Los Angeles (2016-2021)

Director of Food and Beverage Services

Manage all aspects of food and beverage operation in an efficient manner. Ensure high standards of food and

kitchens beverage quality to maximize profits and deliver outstanding customer service. Improve overall

operations, including food quality, quality controls, Covid-19 protocol, employee morale, and profitability. Oversee

annual Budget/P&L for overall operation including lounge/kitchen by maintaining appropriate inventory and

staffing levels.

It generated revenue of more than $100M as well as served over 3.5M customers per season.

Delivered various exceptional services, including four full-service clubs, suites, club seating, day of game catering as well as 800 points of sales.

Tap-In2, Los Angeles (2014-2016)

Vice President Operations

Demonstrated a potent leadership style and rendered expertise in performing several executive duties including developing business plans, client introduction as well as making presentations to prospective clients and investors.

Provided a relaxing experience to fans by developing and implementing an in-seat ordering program.

Assisted in Developing and implementing Customer Self Ordering Kiosk in Stadium environment.

LA Coliseum/ Hollywood Park Racetrack (2006-2014)

Director Food and Beverage Services

Cooperated with the facilities management of both facilities, in creating menus that include healthy and nutritious food and beverages. Coordinated with the county health inspectors and updated latest changes in rules and regulations. Advised chef to include food in the menu according to the season and customers' preferences. Inspected and assured cleanliness and hygiene of the restaurant kitchen. Conducted training sessions and meetings for waiters and bar tenders to present items according to customer’s needs.

Developed significant reputation for leadership due to excellent relationship with employees, and the ability to hire, train, motivate, and develop top performing team.

Cornucopia Foods, Los Angeles County Fair (2003-2006)

Director Food Service Operations

Spearheaded the start-up of a new company to take food service at the Fair in house. Efficiently performed various operations, including designing controls procedures, hiring, and training of staff, as well as establishing and managing new kitchen and catering for the Fairgrounds.

Accomplished annual sales of more than $27M through management of various operations, including concessions, upscale catering, and restaurant facilities.

Aramark

Various Positions

I started at the Spectrum in Philadelphia as a management trainee. Experienced different type of operations, Arenas, Stadiums, Racetracks, Convention Centers, Airports over 19 years, held various levels of responsibility, Regional Manager, Regional Vice President, Senior Vice President, Executive Vice President and President of Sports and Entertainment Division for Aramark.

Successfully directed the $650M sports and Entertainment Division group for over 4 years.

Owned control over the profit and loss responsibility for food service and retail accounts for over 100 accounts across the country. Established and implemented operational blueprints for Quicken Loans Arena, Cleveland; San Jose Arena; the Wells Fargo Arena, Philadelphia; and Turner Field in Atlanta.

Supervised the operational plans for Aramark’s Olympic involvement in Atlanta 2006.

Spearheaded overall management for food, beverage and retail operation for Oriole Park at Camden Yards, Baltimore, Coors Fields, Denver

Various consulting assignments managing the Millennium New Year’s Eve celebration at the Sydney Opera House “SOH2000”, Team Kitchens 2021-2022 and Milwaukee Brewers (Carolina Mudcats).

EDUCATION

BRANDYWINE COLLEGE

Wilmington, Delaware

Hotel and Restaurant Management

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