Umamaheswari Subramaniam

ad3kpr@r.postjobfree.com

Dedicated Business Analyst and Scrum Master with a strong skill set to effectively manage strategic customer requirements and deliver results using established Scrum methodologies. Consistently meets and surpasses project performance parameters including financial and delivery expectations. Possess strong conceptual abilities to assess needs and identify process improvements. Establishes key objectives for team members and enforces deadlines to keep projects on track.

PROFESSIONAL EXPERIENCE

Business Analyst – North America Med Tech Group April 2022 – Present

● Initiated the collection of High-Level Business Requirements (HILBERs) by conducting interviews with clients and stakeholders.

● Created comprehensive Business Requirement Documents (BRD) and Functional Requirements Documents (FRD) to articulate project needs and specifications.

● Analyzed and managed the potential impacts on existing and planned cross-functional business processes.

● Conducted feasibility studies and project risk analyses to ensure that requirements were achievable within project constraints.

● Utilized Microsoft Visio to categorize business requirements into high-level and low-level Use Cases

● Crafted detailed Use Case descriptions, including pre-conditions, assumptions, normal flows, alternative flows, post-conditions, notes, and identified issues.

● Orchestrated virtual meetings involving business clients, stakeholders, end-users, and development teams, including testers. These meetings were aimed at discussing project progress reports and gathering new requirements.

● Identified and created Use Case diagrams alongside business process workflow diagrams, such as Activity and Sequence diagrams, derived directly from the requirements.

● Leveraged in-depth knowledge of application features, architectures, and functions to assess the scope and impact of business needs throughout the analysis phase and during the development of enhancement specifications.

● Facilitated Joint Application Design (JAD) sessions to foster communication with project sponsors and stakeholders, ensuring alignment with project goals.

● Documented requirements, test plans, test cases, defects, and change controls in Quality Center for streamlined project management.

● Prepared and disseminated weekly Review and Status Reports, featuring key information such as Test Case Standings, Metrics, QA Issues, and Defects

● Maintained regular bi-weekly communication with clients, highlighting any changes made in requirements and actively soliciting new requirements. Umamaheswari Subramaniam (Uma)

● Led User Acceptance Testing (UAT) sessions, collaborating closely with users and project team members to validate the project's alignment with end-user expectations.

● Pursues work with energy, drive, and a bias for action while maintaining focus and composure.

● Create backlogs based on business need and track it to closure in any given sprint

● Create reports in JIRA and follow every defect to closure to make sure the use cases are completed without changing course or delay.

Scrum Master – J & M Group August 2016 – April 2022

● Defined project scope and schedule while focusing on regular and timely delivery of value of the project kickstarted during this timeframe Committed to and actively worked toward continuous improvement recognizes the importance of feedback and seek coaching to improve personal performance.

● Used detailed knowledge of application features, architectures, and functions to assess scope and impact of business needs throughout analysis and through the completion of all enhancement specifications.

● Capture all the requirements of different stakeholders and submit it for review.

● Once the plan is approved, implement the schedule into action

● Any issues due to hardware or software hiccups are to be reported as defect via spreadsheets.

● Work with the tech team to make sure the issues are resolved in a timely fashion.

● Every fortnight the sprint plan needs to be reviewed and accommodated/pushed to the next sprint accordingly.

Jr. Scrum Master - Gate Gourmet August 2014 – July 2016

● Acted as a primary liaison between several stakeholders

● Organized and facilitated sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, and release planning for 3 teams.

● Utilized Jira tool to prepare all the teams metrics and delivery results

● Ensured 100% of development teams practices core agile principles of collaborations, team accountability, and visibility.

● Met with team(s) regularly to review project deliverables and deadlines

● Solely responsible for preparing routine reports (financial, quality, production, customer service, operational efficiency, market, etc.)

Sr. Business Analyst - Gate Gourmet, Canada September 2013 – August 2014

● Developed and maintained all three areas of job function that includes Billing, Data and Pricing

● Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify financial report cards.

Umamaheswari Subramaniam

ad3kpr@r.postjobfree.com

224-***-****

● Analyzed the business unit’s activities and trends and compares analyses against the service standards and best practices

● Received accolades from intermediate management for the quality and timeliness of reports, attention to detail, exemplary customer service, and team player attitude Business Analyst - Rajshree Ford & Sun Treads May 2003 – Mar 2004

● Gathered business-user requirements and understood the requirements in discussion with key stakeholders and product managers.

● Actively participated in number of iterations between team and customer on specific domain related tasks

● Accurately processed all customer transactions with regards to Services, Sales and Marketing

● Responsible for guiding the team to do RCA and guided team to solve logged customer issues

● Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.

● Excelled at handling a variety of administration and customer service tasks and resolved customer issues swiftly

● Consistently praised by the management for the quality and timeliness of reports, attention to detail, exemplary customer service, and team player attitude TECHNICAL SKILLS

Exposure to Agile frameworks – Scrum, & Kanban

JIRA

User Stories, Continuous Integration, Automated Testing Unified Modeling Language (UML), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, Adobe Reader, Rational Unified Processes (RUP) methodology, PMBOK

EDUCATION

Bachelor of Computer Applications

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