LILIYA KONONOVA

ad3kpn@r.postjobfree.com 503-***-**** Vancouver, WA 98682

Disciplined worker with success in working within busy, fast-paced settings, and experience in building positive personal and professional relationships. Knowledgeable about retail sales, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Exceptional Customer Service

Multi-tasking

Communication

Problem-solving skills

Professional demeanor

Social perceptiveness

Responsible

Verbal and written communication

Basic math

Flexibility

Adaptability

Complaint resolution

Service-oriented

Strong organization skills

Team collaboration

Analytical

Critical thinking

Computer skills

Organization

Decision-making

Order Packer Cardinal Health - Portland, Oregon 12/2023 - Current Ensured that all orders were filled accurately with the correct item numbers and quantities requested by the customer.

Followed safety protocols when lifting heavy boxes or operating machinery. Adhered to company policies and procedures related to packaging goods for shipment. Reported any damaged merchandise upon receipt or during packing process. Assembled customer orders from stock and packed items in boxes. Verified labels for appropriate order numbers and item specifications. Assembled cartons, crates and containers to prepare for shipping. Adhered to product safety and hygiene guidelines for health and regulatory compliance. Marked and labeled containers with accurate shipping information to prevent delays. Accomplished production goals by working with speed and accuracy. Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling. Maintained cleanliness of work area by sweeping and wiping down surfaces regularly. Car Rental Return Agent Dollar Car Rental - Portland, OR 01/2022 - Current Answered customer questions to maintain high satisfaction levels. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Maintained updated knowledge through continuing education and advanced training. Summary

Skills

Experience

Unarmed Security Officer Star Protection Agency - Portland, OR 09/2021 - 11/2021 Guarded entrances and exits against unauthorized entry. Identified security issues, drafted incident reports and contacted law enforcement when needed. Investigated reported incidents to protect company assets. Detected suspicious behavior and prevented illegal activity. Patrolled large commercial facility on irregular schedule to look for suspicious activities. Monitored building and property entrances and exits to detect intrusions and protect assets. Maintained high levels of alertness throughout shifts. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Adhered to daily patrol schedules to support consistent security presence throughout property. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals. Mail Clerk Pitney Bowes - Portland, OR 06/2020 - 09/2021 Received, sorted and organized incoming mail, including letters and packages. Operated mail processing equipment and manually sorted mail. Packaged items in boxes or envelopes and sealed.

Applied appropriate postage to outgoing mail using postage machine or mailing labels. Identified undeliverable mail and applied markups to return to sender. Weighed parcels, calculating costs based on type, total weight, and final destination. Placed mail into appropriate PO boxes.

Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Demonstrated self-reliance by meeting and exceeding workflow needs. Improved operations by working with team members to find workable solutions. Sales Associate Paradies Lagardere - Portland, OR 01/2020 - 03/2020 Maintained organized, presentable merchandise to drive continuous sales. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Processed product returns and assisted customers with other selections. Engaged with customers to effectively build rapport and lasting relationships. Balanced and organized cash register by handling cash and counting change. Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Supported efficient and timely replenishment of sales floor merchandise. Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Greeted customers, helped locate merchandise and suggested suitable options. Parking Attendant City Center Parking - Portland, OR 10/2017 - 03/2020 Facilitated vehicle flow by managing traffic control and parking in assigned area. Responded to customer requests efficiently and with knowledgeable assistance. Removed safety hazards, soiled items and trash from customer areas. Developed and maintained courteous and effective working relationships. Actively listened to customers' requests, confirming full understanding before addressing concerns. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Demonstrated respect, friendliness and willingness to help wherever needed. Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion. Centennial High School Gresham, OR 05/2017

High School Diploma

Carrington College- Portland Portland, OR

Veterinary Assistant

Veterinary Assistant Training - 2020

Education and Training

Certifications

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